Address: | Mumbai City, Maharashtra, 400092 | Website: | amazon.co.in |
I purchased a pair of earrings from amazon on 15 november 2015. It came to my notice that the earrings were defective at the first place, so i applied for a refund. The next week amazon contacted me to courier the earrings to the seller based in delhi. I sent the earrings from mumbai to delhi via indian post.
During the course of time, i didn't receive my refund neither did i get any information from the seller. They just said that they didn't get the parcel; so as an angry customer i applied to a-z guarantee protection of amazon. They asked for the proof of delivery, i provided them with it. A month went by and without any notice my claim was closed by the seller. I applied for a claim again in december, but the same result. Then again in february 2016, amazon's service was so pathetic that they asked for the proof of delivery again and again when i had already provided them with the proof. Its been 5 months and my claim is still hanging on the edge.
The earrings were worth rs. 3779.
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