[Resolved]  Amazon — Delivered fake product

Website:www.amazon.in

I ordered a product called "votre refining toner" from amazon. When i got that product & applied on my skin i got burning sensation!! Next day i got red skin rashes and pimple all over my skin along with many pimples!! Now i am under medical treatment. I suffered a lot. Then i searched about it in online and shocked to find it fake..
1. The bottle is it was almost same, but still somewhat different from the original one.
2. Colour of the content was also different. Original product has blue coloured liquid, but it has orangish colour.
3. Original product does not contain alcohol. But it has a stong smell of alcohol.
When i complaint, amazon said sorry & want to refund... Even.. They are trying to bribe me continuously. But i want to take action against them. Its a question of somebody's health! I dont want other customers to suffer like me. If you cooperate, i can save other people from this forgery... People should be aware of it. I have the bottle and the bill also.. Pleaae assist me.
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Jul 21, 2016
Complaint marked as Resolved 
Anazon emailed me and apologised. They said they do not sell duplicate product but the seller Troumount Cosmoceuticals pvt ltd is responsible for it .because they violated their norms and supplyed fake product. Amazon also compansated me by providing a gift card worth 1000/-. They were really sorry for that and asked for a second chance and I forgave them.
Amazon India customer support has been notified about the posted complaint.
Jun 16, 2016
Updated by taufiki
After registering complaint against Amazon.in for delivering Fake skin product of a Renowned company "Votre" and making my life hell, finally I got a reply from Amazon.in...They have offered their suggestion in their own way, but I am not satisfied with it!!! They did a blunder..not a silly mistake.They have ruined my health. Moreover, they have misused the name of "Votre", which is a popular and authentic company, welknown for their fame...& if a step is not taken, amazon will continue to do that. I want bring this matter forward...to aware all other coustomer who are going to ruin their life unknowingly.Amazon is doing this for a long time, now they should learn a lesson.They have no right to deceive people like this.
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