| Address: | Ghaziabad, Uttar Pradesh, 201010 | | Website: | Amazon.in |
I had ordered a laptop amounting to rs. 53000 from amazon.in on 5th august 2016 opting for 'amazon prime' delivery. I had to get the order by 8pm on august 6 2016 which i didn't, so i gave a call on their helpline and asked the status of the order, the executive 'vignesh' told me that amazon will pe putting my order on high priority and will be delivering it to my in 24 hours. The next morning i get a message that my order delivery had been attempted on 6th august at 11:46 pm in the night. Already it got me confused that why would anyone deliver any product at that hour of the night, when one of my care takers from the address told me that noone had come to deliver anything, i didn't even get a call or a message prior to the delivery from fhe delivery guy which i should've according to amazon's rules. I called the customer service again on 7th august and they told me the same story that they'll put it on priority and to wait for 24 to 48 hours. Again on 8th august i called them twice and it was like they had mugged these lines like 'putting on high priority' and 'waiting for 24 hours'. I was ridiculed and asked them to connect me to their supervisor, and even she had the same thing to say. I got my order cancelled as i couldn't have waited anymore and am currently waiting for my refund. But i didn't get my order and now i'm in trouble.
Some of the names of the associates were 'vignesh' 'saroj' 'akshay' 'prajkta'
I wish the concerned authorities will take strict and immediate action against this situation.
Subhash pandey
Indian Express Was this information helpful? | 
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