Amazon — I am complaining about empty box received from amazon

Address:	Meerut, Uttar Pradesh, 250002
Website:	Amazon.in

I ordered dymatize whey protein from amazon. The delivery boy handed me the protein cartoon. When i opened the box it was filled with foam. At the same time i complaint this issue to amazon customer care serice. They assured me that the box will be taken back by our executive very soon and our investigation team will look about this problem. And they also assure me that they will either refund my money or replace the box. I also book my refund and replacement on amazon app. But on pick up day msg from amazon came for the pick up of product but they themself cancelled the pick up. And when i called the courier boy he said to talk to the senior authorities and when i called them they said that mail will come to us from amazon for pickup then only we will take your product
And on the date of 7 december which is given by them for problem resolution they said we can’t refund or replace this product
So we want that our money should be refunded or replace the empty product with the filled product which i ordered.