Amazon — I got scratched and look like used blaupunkt tower speaker

Address:

39A Satyam enclave roza Jalalpur near by Rama Devi international school., Ghaziabad, Uttar Pradesh, 201009

This is to inform you that i have purchased this product by amazon on 5/8/2019 however after got this product and unboxing this product we got some scratches front of the panel and some scratches back side. Its looks like the product already used by other.

I purchse the product form the amazon because of trust online shopping site however there is many shipping site but i only buy products from amazon. But even after this, i got cheated and got the bad or used product.
I spoke to amazon for replacement so he placed an order for replacement.
But both times their delivery boy misbehaved with me and said that the first time i said that i will not be able to deliver the product, i disconnected the phone the second time, the same guy said that the next day car broke down and i will not be able to come. But now the people of amazon are telling me that the replacement cannot be done, you will be given a refund. This is one of my questions from the amazon people again and againand the mistake is the ones from amazon, they gave me the second hand product and the scratch product. I am being harassed again and again, i was repeatedly tortured. I have become very weak mentally because of amazon.
I made an emi for this product, if i had not made an emi, i would have taken a refund if i had given amazon refund. I have repeatedly told amazon that i have made an emi for this product. I told the people of amazon that you had to stop yamai, there was no mistake on my part, the amazon has been bothering me repeatedly that you talk in the bank, we cannot be anything from our end.

Please consumer court help me there is a lot to say but a very long email has been made.

Cus name - keshav kumar pathak

Product purchase site - amazon india

Product name - blaupunkt ts 100 bk

Order date - 03-aug-2019

Order #[protected]

Order total -11, 852.17 (1 item)

Thank you
Keshav