Amazon.in — not acceptance of request to refund on amazon pay instead they sent it to account which already has 2 disputed refunds

To,
Financial frauds dept & consumer court of India,

subject: Amazon is not giving complaint number so we can't go through judiciary system & they are making big financial frauds using small amounts.

Resp Sir/madam,
I ordered product of 2443.80₹ on 30dec 2018. After that seller gave me fake tracking id & amazon accepted it in our further conversations. Amazon also declined my request of providing complaint number, so that as per indian law i can file for case after 60 days. they denied help even i narrated them the law. after many calls later at 25 jan 2019 they told me my money is refunded but stuck in sbi server.. they just gave me 6 digit reference number.. now not SBI nor Amazon is helping me..

again when i cancelled 2nd order which i ordered on 22jan, i pleaded them to transfer my refund amount in amazon wallet but they refused with very arrogantly and gave me one more 6 digit code claiming that transaction is stuck in sbi server... now once again not SBI nor Amazon is helping me.. & Amazon refused to give formal complaint number...

Please help me get my money back as well as give hard lesson so that amazon can't underestimate "Consumer Law Of INDIA"

yours faithfully,
Ashish B. Tuse