Amazon.in — Online Order Women's Cotton A-Line Dress

Address:	411038
Website:	Amazon.in

Hello, I had purchased the Women's Cotton A-Line Dress online from Amazon.in on 15 August 2015 . I paid cash on delivery to the Amazon Store"Shri Mobile Shopee" & collected the parcel. After going home, I opened the parcel & found it was only 1/2 of what was shown online, so, I filled an online request for replacement & next day, returned the parcel to the same Amazon store. Later, next week, I received replacement, but that also contained same product (incomplete), so, I cancelled order online & returned the item to the Amazon Store. They acknowledged the return but did not refund the amount . so, i followed them for 2 months & finally decided to register this complaint. Thanks & regards, Mukund Kulkarni. following is the correspondence history- [protected][protected][protected] From: Amazon.in Date: Wed, Oct 21, 2015 at 1:37 PM Subject: Your Amazon.in Order[protected] To: MUKUND KULKARNI Hello Sir This is to confirm that issue regarding the refund has been escalated to a specialist team and they are investigating the issue so that refund can be initiated at the earliest Be assured that the issue would be taken care of. Your patience and understanding is highly appreciated in this regard. Thank you for choosing Amazon. We look forward to see you soon. Did I solve your problem? If yes, please click here: http://www.amazon.in/gp/help/survey?p=APK3ULA2GCXR4&k=hy If no please click here http://www.amazon.in/gp/help/survey?p=APK3ULA2GCXR4&k=hn To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Warmest regards, Raghu. Amazon.in Your feedback is helping us build Earth's Most Customer-Centric Company. ============================== On Thu, Oct 15, 2015 at 4:34 PM, Mukund Kulkarni wrote: Hi Kapil, I get a similar reply every time from a different person @ Amazon, but nothing happens further. It is such a small thing, this is how I am loosing confidence in buying anything fro Amazon in future. Good thing is that it was not a purchase involving a big amount. Please clear the issue immediately. Otherwise I won't buy anything from Amazon in future. Regards, Mukund Kulkarni. On Thu, Oct 15, 2015 at 4:14 PM, Amazon.in wrote: Your Account Amazon.in Message From Customer Service Hello, Thank you for contacting Amazon.in. I apologize for the inconvenience caused to you in this case. I will surely help you with this. I have escalated the issue to the appropriate department and I will personally followup and update you and try my level best so that you receive you refund at the earliest. Please cooperate and we are always here to assist you. Your patience and understanding will be highly appreciated. I hope this helps. We look forward to see you soon. Warmest regards, Kapil G Did I solve your problem?? Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hi Amazon, My Refund case is still pending. What do you want me to do now? Regards, Mukund Kulkarni. [protected] Forwarded message[protected] From: Mukund Kulkarni Date: Sat, Oct 3, 2015 at 6:14 PM Subject: Re: Your Amazon.in Order #[protected] To: "cs-reply+[protected]@amazon.in" Cc: [protected]@amazon.in Hi, Please find invoice copies. Thanks & regards, mukund Kulkarni. On Sat, Oct 3, 2015 at 5:45 PM, Mukund Kulkarni wrote: Hello, I paid cash on Delivery at the time I collected the parcel first time . Regards, Mukund. On Sat, Oct 3, 2015 at 12:47 PM, Amazon.in wrote: [image: Amazon] Your Account Amazon.in Message From Customer Service Hello, This is regarding your enquiry regarding the refund for the order#[protected]. I've checked the details and see that the refund for RS.538 was processed on 17 Sept 2015 to you bank account. However I see that the original order#[protected] was returned to seller on 30 August 2015 as you have rejected the order. And the replacement order#[protected] was created on 24 August 2015 and delivered on 28 August 2015 but returned on 5 Sept 2015. Please be informed that our data shows that the original order#[protected] was rejected on delivery and hence you were not charged for this order. Please write back to us with the details as of when you have made the payment for either of the order so that we can investigate and confirm the same to process your refund immediately. Rest assured once you write back to us with the details of the payment we would resolve the issue at your convenience. If you need help with any other query, please contact us by visiting the following link: https://www.amazon.in/gp/help/customer/contact-us/[protected]?ie=UTF8&la .. Thank you for being a loyal customer to us. We truly value your patronage with us and look forward to seeing you again soon Warmest regards, Aswini *Did I solve your problem??* Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps *Amazon.in* *Original Message* Hi Amazon, What is the status? Regards, Mukund. On Mon, Sep 28, 2015 at 8:07 PM, Amazon.in wrote: [image: Amazon] < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fref%3Dpe_732761_40986351_gno_logo&A=NLPVMMXUUUECO...⇄ H=WDYW3EARAQBLCJO7BIQK08VM9SUA&ref_=pe_732761_40986351_gno_logo Your Account < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ T=C&U=https%3A%2F%2Fwww.amazon.in%2Fyour-account%3Fref_%3Dpe_732761_40986351&A=E...⇄ H=2WLYHDMAECYTXE2QZGL1BEQLEXYA&ref_=pe_732761_40986351 Amazon.in < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ T=C&U=http%3A%2F%2Fwww.amazon.in%2F%3Fref_%3Dpe_732761_40986351&A=JZTPJBL8NAQPNI...⇄ H=AC7AX8NOTMVWL7JG9BBTC8DVLDEA&ref_=pe_732761_40986351 Message From Customer Service Hello Mukund, Thank you for contacting Amazon customer service. I am really sorry that you have *not received refund for your order # [protected]*. I have checked and it seems that there is some *technical issue, * which is why the refund did not go through. I can see that we have already escalated the issue, I have also escalated the issue from my end and asked the concerned team to expedite the process. I am truly sorry once again for all the trouble. Please be assured that we are working on it, I would request you to *give us some more time (1-2 business days*). We appreciate your patience while we continue to work on this matter. Here is our toll-free customer service phone number for customers calling from India: [protected] This number is not accessible from BSNL/MTNL phones. If you are an international customer or are using a BSNL/MTNL phone, you can call us on[protected]. (Charges may apply) We're available 24 hours a day, 7 days a week. You can also click the "Contact Us" button on any Help page ( www.amazon.in/help < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fhelp%3Fref_%3Dpe_732761_40986351&A=ULLABECUALVNGL...⇄ H=KDNIJXN5ND43GR6ZRJ2QAWMEGXOA&ref_=pe_732761_40986351) and choose the Click to Call option to have us call you immediately or in five minutes. Contacting us through the website ensures that we have your account information ready when we call you. We really appreciate your business and hope you will give us another chance in future to serve you better. We look forward to seeing you again soon. Warmest regards, Swati Y *Did I solve your problem??* Yes < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fgp%2Fhelp%2Fsurvey%3Fp%3D************************...⇄ ******************&A=27SKJJE1HKQNGGF86SYRLMIUXC4A&H=XBBB9ADARGRMTTAJNTY0EA5Q1P0A...⇄ ref_=pe_732761_40986351_cscem_hmdyes_ht_1 No < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fgp%2Fhelp%2Fsurvey%3Fp%3D************************...⇄ ******************&A=U5D4MGST3LPKFLQMOTAJTYP0GPMA&H=VOVV2ZMCVPPAMAK5YKEJRARSTAGA...⇄ ref_=pe_732761_40986351_cscem_hmdno_ht_1 To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps *Amazon.in* *Original Message* Hi Parvathy C., Nobody has contacted me yet from the billing team. Regards, Mukund. On Thu, Sep 24, 2015 at 3:07 PM, Amazon.in wrote: [image: Amazon] < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fref%3Dpe_732761_40986351_gno_logo&A=NLPVMMXUUUECO...⇄ H=WDYW3EARAQBLCJO7BIQK08VM9SUA&ref_=pe_732761_40986351_gno_logo Your Account < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=https%3A%2F%2Fwww.amazon.in%2Fyour-account%3Fref_%3Dpe_732761_40986351&A=ES3QN...⇄ H=2WLYHDMAECYTXE2QZGL1BEQLEXYA&ref_=pe_732761_40986351 Amazon.in < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2F%3Fref_%3Dpe_732761_40986351&A=JZTPJBL8NAQPNIRZSY...⇄ H=AC7AX8NOTMVWL7JG9BBTC8DVLDEA&ref_=pe_732761_40986351 Message From Customer Service Hello, Unfortunately, because your chat session was idle for 5 minutes, I needed to close the chat. I'm really sorry for the inconvenience. From our chat, I understand that you haven't received the refund for the order. I've contacted the billing team and requested them to process the refund for this order. The billing team will contact you regarding this issue within 24-48 hours. If you still need help, please contact us again: http://www.amazon.in/contactus < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fcontactus%3Fref_%3Dpe_732761_40986351&A=6SE4KWAKX...⇄ H=7DJYRQKEYNANH2AC7ERTYGET5CGA&ref_=pe_732761_40986351 We hope to see you again soon. Warmest regards, Parvathy C. *Did I solve your problem??* Yes < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fgp%2Fhelp%2Fsurvey%3Fp%3D************************...⇄ ************************************&A=CZP7ASFVO760DN77BDGZICYFIFGA&H=KQAIYHWQNA...⇄ ref_=pe_732761_40986351_cscem_hmdyes_ht_1 No < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fgp%2Fhelp%2Fsurvey%3Fp%3D************************...⇄ ***********************************&A=ADK6DZIP0AVO4CYHH8PZKOHTGKCA&H=KGV4WUIQ3EO...⇄ ref_=pe_732761_40986351_cscem_hmdno_ht_1 To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps *Amazon.in* [protected][protected][protected][protected][protected][protected] From: Amazon.in Date: Sat, Oct 3, 2015 at 12:47 PM Subject: Your Amazon.in Order #[protected] To: MUKUND KULKARNI Your Account Amazon.in Message From Customer Service Hello, This is regarding your enquiry regarding the refund for the order#[protected]. I've checked the details and see that the refund for RS.538 was processed on 17 Sept 2015 to you bank account. However I see that the original order#[protected] was returned to seller on 30 August 2015 as you have rejected the order. And the replacement order#[protected] was created on 24 August 2015 and delivered on 28 August 2015 but returned on 5 Sept 2015. Please be informed that our data shows that the original order#[protected] was rejected on delivery and hence you were not charged for this order. Please write back to us with the details as of when you have made the payment for either of the order so that we can investigate and confirm the same to process your refund immediately. Rest assured once you write back to us with the details of the payment we would resolve the issue at your convenience. If you need help with any other query, please contact us by visiting the following link: https://www.amazon.in/gp/help/customer/contact-us/[protected]?ie=UTF8&la.. Thank you for being a loyal customer to us. We truly value your patronage with us and look forward to seeing you again soon Warmest regards, Aswini Did I solve your problem?? Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hi Amazon, What is the status? Regards, Mukund. On Mon, Sep 28, 2015 at 8:07 PM, Amazon.in wrote: [image: Amazon] Your Account Amazon.in Message From Customer Service Hello Mukund, Thank you for contacting Amazon customer service. I am really sorry that you have *not received refund for your order # [protected]*. I have checked and it seems that there is some *technical issue, * which is why the refund did not go through. I can see that we have already escalated the issue, I have also escalated the issue from my end and asked the concerned team to expedite the process. I am truly sorry once again for all the trouble. Please be assured that we are working on it, I would request you to *give us some more time (1-2 business days*). We appreciate your patience while we continue to work on this matter. Here is our toll-free customer service phone number for customers calling from India: [protected] This number is not accessible from BSNL/MTNL phones. If you are an international customer or are using a BSNL/MTNL phone, you can call us on[protected]. (Charges may apply) We're available 24 hours a day, 7 days a week. You can also click the "Contact Us" button on any Help page ( www.amazon.in/help ) and choose the Click to Call option to have us call you immediately or in five minutes. Contacting us through the website ensures that we have your account information ready when we call you. We really appreciate your business and hope you will give us another chance in future to serve you better. We look forward to seeing you again soon. Warmest regards, Swati Y *Did I solve your problem??* Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps *Amazon.in* *Original Message* Hi Parvathy C., Nobody has contacted me yet from the billing team. Regards, Mukund. On Thu, Sep 24, 2015 at 3:07 PM, Amazon.in wrote: [image: Amazon] < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fref%3Dpe_732761_40986351_gno_logo&A=NLPVMMXUUUECO...⇄ H=WDYW3EARAQBLCJO7BIQK08VM9SUA&ref_=pe_732761_40986351_gno_logo Your Account < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ T=C&U=https%3A%2F%2Fwww.amazon.in%2Fyour-account%3Fref_%3Dpe_732761_40986351&A=E...⇄ H=2WLYHDMAECYTXE2QZGL1BEQLEXYA&ref_=pe_732761_40986351 Amazon.in < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2F%3Fref_%3Dpe_732761_40986351&A=JZTPJBL8NAQPNIRZSY...⇄ H=AC7AX8NOTMVWL7JG9BBTC8DVLDEA&ref_=pe_732761_40986351 Message From Customer Service Hello, Unfortunately, because your chat session was idle for 5 minutes, I needed to close the chat. I'm really sorry for the inconvenience. From our chat, I understand that you haven't received the refund for the order. I've contacted the billing team and requested them to process the refund for this order. The billing team will contact you regarding this issue within 24-48 hours. If you still need help, please contact us again: http://www.amazon.in/contactus < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fcontactus%3Fref_%3Dpe_732761_40986351&A=6SE4KWAKX...⇄ H=7DJYRQKEYNANH2AC7ERTYGET5CGA&ref_=pe_732761_40986351 We hope to see you again soon. Warmest regards, Parvathy C. *Did I solve your problem??* Yes < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fgp%2Fhelp%2Fsurvey%3Fp%3D************************...⇄ A=CZP7ASFVO760DN77BDGZICYFIFGA&H=KQAIYHWQNAGVV6ISAVRMSF6AN5CA&ref_=pe_732761_409...⇄ No < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fgp%2Fhelp%2Fsurvey%3Fp%3D************************...⇄ A=ADK6DZIP0AVO4CYHH8PZKOHTGKCA&H=KGV4WUIQ3EO18FHPCEILJJDEARYA&ref_=pe_732761_409...⇄ To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps *Amazon.in* [protected][protected][protected] From: Amazon.in Date: Mon, Aug 31, 2015 at 5:34 PM Subject: Your Amazon.in Order #[protected] To: MUKUND KULKARNI Your Account Amazon.in Message From Customer Service Hello, I am sorry to hear that you have received missing items in both of your orders #[protected] and #[protected] consecutively. I completely understand your disappointment. That's definitely not what we want our customers to experience. Please accept our apology for the inconveniences happened in this issue. It's certainly not our intention to ship missing items to our valuable customer like you. We will investigate the origin of the problem. Upon checking both your order details, I see that the seller "Cloudtail" sent missing items to our fulfilment centre and our inventory team carelessly passed the orders both the times which caused you enough trouble regarding this situation. To make this right for you, I have contacted our "Seller Performance " department and forwarded all the details regarding both your orders to take an appropriate action against the seller "Cloudtail" I am sure that the seller will be punished for his actions regarding these orders. Usually the products are packed by the seller and sent directly to our fulfilment centre. Such type of errors will not occur but unfortunately you have received missing item with your package. In this case, I request you to please return the item for full refund. I see that "ATS" is the courier assigned for your package and I have requested our courier agent to call you on your contact number before attempting the pickup so based upon your instructions, time preference and availability, the package will be safely picked up from your place. In our attempt to serve you better and retain you as one of our valuable customer, I've filled in all information about your complaint to our higher authority and asked them to investigate further, so that they'll come to know about the experience you've faced and make sure that this kind of inconvenience wont happen in future. We Customer Service agents are available 24 hours a day and 7 days a week to ensure that our customers get the best service from our website but sometimes an unexpected error always occurs either with the sellers or with the courier service to disappoint us and our customer's expectation as well. We are working hard as a team to improve this service. As a customer service agent. I humbly request you to please give us one last chance to serve you better as we don't want to lose your business with us. We can assure you that this error will be fixed soon and we will offer this item at the same cost you have been charged for this order with free guaranteed deliver at any point of time. You can always consider this E-mail as a confirmation mail for that. On the whole we truly value the patience and understanding in this situation. Warmest regards, Rekha G. Did I solve your problem?? Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hello, Also observed that stiching is not proper in the replacement. Please let me know what to do next. Regards, Mukund Kulkarni. On Aug 30, 2015 7:12 PM, "Mukund Kulkarni" wrote: [protected][protected] From: Amazon.in Date: Mon, Aug 24, 2015 at 10:47 AM Subject: Your Amazon.in Order #[protected] To: MUKUND KULKARNI Your Account Amazon.in Message From Customer Service Hello, I'm extremely sorry that the Leggings was missed in the received item "Rain and Rainbow Women's Cotton A-Line Dress (3903-15/64-28_RED_Large)". I can understand your concern and I've created a replacement order #[protected] for you at no additional charge. Your replacement order will be dispatched, once the previously ordered item is returned to Amazon. Here is a direct link to check on the status of your replacement order: https://www.amazon.in/gp/css/summary/edit.html?orderID=[protected] Your patience and understanding is greatly appreciated in this matter. Rest assured that it is our duty to safeguard customers interest as well as money. We value your business with us and look forward to see you again soon. Warmest regards, Venkadesh K Did I solve your problem?? Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in [protected][protected] Original Message Dear Amazon.in, I am requesting replacements for the following item(s) from order #[protected] Item description: Rain and Rainbow Women's Cotton A-Line Dress (3903-15/64-28_RED_Large) Quantity: 1 Reason for return: Different from what was ordered Item you received in error: only Top has arrived without Leggings. [protected][protected] Thank you