Amazon.in — order #[protected]

Dears,
Greetings for a good a day.
Could you please investigate and inform me what went wrong with my Order #[protected]Wonderland Prarthana Tiller with Wheel and Blade Mini Tiller, Cultivator, Inter Cultivator, Weeder, Rotary)?
Why the Seller called me and informed Amazon Transportation Agent refused to accept the Packet which is weighing above 45 Kgs? What he advised me is that, they will send an empty box; upon receiving it I should contact Amazon and return it by saying the product is not up to my satisfaction; so Amazon will refund the amount I paid. Upon receiving that money I can place a direct order through their website! Their Transporting Agent did not have any restriction on weight of the consignment so safely it will reach me!
Please check the credibility of this Seller and remove their products from your list. However through your helpline support personnel I canceled the order due to fear that the Seller many not include some of the parts in the consignment.
I hope you will promptly inform me the outcome of your investigation.

With Regards,
Pramod Kumar M. R.