Amazon.in — Refund fraud

Address:	Mohali, Punjab, 140603
Website:	Amazon.in

Dear sir/mam
I have purchased a car tracker from amazon.in in july 19 2016 but that product is totally damaged beacuse that product have software issues.
Then i contact to the amazon about the products's complaint. First they said they will send my money back but now sometimes they said we have already transfered to your accout or sometime they said we will never gave you your amount.
I have proper proof of this whole matter.
Recordings of coustmor care and mails from amazon.in
I wish i can get help from you.
My mobile no. Is [protected], [protected].
Thank you
Your truely.
Ritik