[Resolved]  Amazon.in — refunds are not issued

Address:	411015
Website:	www.amazon.in

Ordered on 1 november 2017 order#[protected]

I have ordered sennheiser pc 8 over-ear usb voip headphone with mic (Black) 2 items on 1st nov 2017 in 4400.00 from amazon but it was not compatible for me so i returned both item by confirming refund with amazon agent. But i received return for only 1 item as 2200.00.
I called 4 times to amazon customer care and every time they just commits that the refund will credited in next 24 hours to your account.

Now today (30th nov 2017) 5th time i have called amazon person and told the same thing, he holds me for 2 minute and said refund will not issued because the product was found damaged at our warehouse? I relly shocked on this statement and after month they are taking side like this...

I have returned both product in well packed condition also the agent who came to pickup has checked both products and then taken without any query!!!

So today how this agent can say the product was damaged?

Please help me...