Amazon India — 13 days passed still didn't get my product - order no 402-[protected]

Address:	New Delhi, Delhi, 110008
Website:	www.amazon.in

I ordered moto g plus, 4th gen (Black, 32 gb) (Order no:[protected] mobile phone from amazon.In on 6th july. I got delivery estimate of 11 th july 2016 before 8 pm but i didnt received my phone till that day. After that i called them on 11 th july complaining about this they said that this will be delivered within 24 hrs. I waited for it but it didnt. I called them again and they said the same thing again and again. On 14 th july when i called them they said sorry sir your product is lost and we will replace your order. Then on 14 th july they replaced my order and said that it will be delivered to me by 19 july. I told them to make the delivery as soon as possible but they didnt listened. And they did the same thing on 19 th also they didnt deliver my phone and they said that wait till 22 th july or we will refund your money. Is this the way t treat the customers. Your executives are making fool of customers that sir your order will be delivered by tomorrow or day after that. The seniors also did the same thing. You people are providing very rediculous cutomer service. My issue got escalated 10 times by the executive as well as senior but still i didnt get anything. You dont have any synchronization with amazon transportation services. The executive were not having any information that where my product is.