| Address: | Pushkar, Bangalore, Karnataka, 305022 |
My conversation with Amazon Customer Support:
Hi, thanks for contacting Amazon. I'm Amazon's chat helper.
I'm here to answer your questions & get the right person to help you out.
As I send you messages, you can tap a button to reply. Go for it!
08:34
Got it!
08:35
Messaging Assistant | Customer Service
OK
So, what can I help you with?
08:35
Order#[protected]
08:35
Messaging Assistant | Customer Service
Let's see. Could you tap the item you're looking for from your recent orders below?
08:35
08:36
Messaging Assistant | Customer Service
So sorry about this. Let me connect you with someone who can help you out.
08:36
OK, thanks
08:36
Messaging Assistant | Customer Service
OK, I'll get someone to help you out here through chat
08:36
OK, get help through chat
08:36
Messaging Assistant | Customer Service
Go ahead and type any details you think would help them understand your issue.
08:36
G
GOKULAKRISHNAN HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
Gokulakrishnan | Customer Service
Hi. I'm Gokul and I'll be happy to help!
G08:36
Hi, I wonder if it is possible to have a contact umber for the courier company in Ajmer as they seem to be having some trouble delivering
08:37
Gokulakrishnan | Customer Service
I'm really sorry to hear that you haven't received the item yet.
Due to some scan code issues they were not able to contact you.
So please give me your alternate number I'll update that and they will contact you in that number and arrange for delivery.
G08:38
my number is
08:39
Gokulakrishnan | Customer Service
Can you please help me with your contact number?
G08:39
08:40
Gokulakrishnan | Customer Service
I have updated the number and they will surely check and arrange for delivery at the earliest.
G08:40
I also have a very urgent order due to be delivered tomorrow - is it possible that you can also add this number to that delivery
08:41
Gokulakrishnan | Customer Service
We will take full responsibility and make sure that the order is delivered at the earliest.
Yeah sure please wait, let me check and update.
[protected]
this order right?
I have updated the number and so please not to worry they will contact in this number and arrange for delivery at the earliest.
Please be assured that you get the order at the earliest.
G08:45
ORDER #[protected]
08:46
Gokulakrishnan | Customer Service
I have updated the number for both the orders.
G08:46
thank you - the order for tomoorow
08:47
Gokulakrishnan | Customer Service
So please not to worry they will surely contact you in this number.
Thanks for your understanding.
Do you have any other issues with the recently placed orders?
G08:47
the order for tomorrow is very urgent and must be delivered on time
no- as long as someone calls, all should be well
08:48
Gokulakrishnan | Customer Service
We will surely deliver the order as per estimated date .
Please be assured that you will get a call in this number and arrange for delivery at the earliest.
G08:49
thanks for your help
08:49
Gokulakrishnan | Customer Service
You're most welcome.
Anything else I can do for you today?
G08:49
no thank you - goodbye
08:49
Gokulakrishnan | Customer Service
Thanks for messaging us. Have a great Day :)
G08:49
GOKULAKRISHNAN HAS LEFT. THANKS FOR CONTACTING AMAZON!
Messaging Assistant | Customer Service
Hi! It's Amazon's messaging assistant again.
So, what can I help you with?
15:04
An item I ordered
15:04
Messaging Assistant | Customer Service
Let's see. Could you tap the item you're looking for from your recent orders below?
15:04
15:04
Messaging Assistant | Customer Service
So sorry about this. Let me connect you with someone who can help you out.
15:05
OK, thanks
15:05
Messaging Assistant | Customer Service
OK, I'll get someone to help you out here through chat
15:05
OK, get help through chat
15:05
Messaging Assistant | Customer Service
Go ahead and type any details you think would help them understand your issue.
15:05
S
SANJANA HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
SANJANA | Customer Service
Hello,
Good Afternoon valerie :)
Dolakpur Round Designer Decorative Hindi Numbers Wall Clock - 11 Inch for Home/Bedroom/Living Room/Kitchen is your query related to this ?
S15:07
hi, i was told by customer service yesterday that i would receive a call from the courier o the alternative number i gave regarding delivery of my clock - i have ot received any call
i have received a later order this afternoon - but still no news of the clock
15:07
SANJANA | Customer Service
No worries. Let me check what best I can do for you.
S15:08
thank you
15:08
SANJANA | Customer Service
just a moment longer .
S15:10
ok
15:10
SANJANA | Customer Service
As I can see here valerie .
Your order is still in transit valerie and it could be deliver to you till 7 August 2019 or before this date valerie .
Could you please wait till 7 August 2019 valerie ?
S15:15
yes - I don't need it urgently, but I would it very much - my earlier order was returned - I don't want this happen to this order
15:16
SANJANA | Customer Service
Yes please be assure about this valerie .
You will surely get your order within the time line valerie .
As from my end I done all the needful for you so that you will get it as soon as possible .
S15:18
that's good - I have tried for a long time to find this clock and would be very disappointed if it was returned
15:18
SANJANA | Customer Service
I do understand your concern here valerie .
Please be 100% sure about this valerie .
S15:19
ok thank you, I will be patient
15:19
SANJANA | Customer Service
If you still think I have missed anything you can share with me, I will be glad to help you?
S15:20
that is all thanks
15:20
SANJANA | Customer Service
I wish your day ends with a smile on your face :)
Thanks for messaging us:)
S15:20
SANJANA HAS LEFT. THANKS FOR CONTACTING AMAZON!
Messaging Assistant | Customer Service
Hi! Thanks for contacting us. I'm Amazon's chat helper.
What do you need help with?
15:48
An item I ordered
15:48
Messaging Assistant | Customer Service
Sure. Please select the item from your orders below.
15:48
15:49
Messaging Assistant | Customer Service
So sorry about this. Let me connect you with someone who can help you out.
15:49
OK, thanks
15:49
Messaging Assistant | Customer Service
How would you like us to contact you?
15:49
Chat with customer service
15:49
Messaging Assistant | Customer Service
Please type some details while we connect you with someone.
15:49
M
MOHIT HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
Mohit | Customer Service
Hello Valeri, How are you?
This is Mohit, from Amazon Customer Support.
How may i assist you today?
M15:49
can you see the previous conversation regarding this item?
15:50
Mohit | Customer Service
Dolakpur Round Designer Decorative Hindi Numbers Wall Clock - 11 Inch for Home/Bedroom/Living Room/Kitchen
Is this the product you want me to check for?
M15:50
I want to continue the conversation
15:51
Mohit | Customer Service
Ma'am as i can read in this you are frustrated due to the product moving back to seller without any update or consent of yours
Am i correct?
M15:52
I want you to read towards the end of the conversation where I expressed concern about an order of puppy milk formula due to arrive today
15:53
Mohit | Customer Service
Ma'am as i can check the associate with whom you discussed the complete concern has a follow up of 9th of Aug for you, for the order of Beaphar Lactol 250 Gm Milk Replacer for Dogs & Cats 250 gm
M15:56
I was promised this item would arrive today
now can you tell me why i received an email today to inform me that the goods have not been sent out from the supplier and will not arrive
15:57
Mohit | Customer Service
Ma'am as i can check the quality teams annotation on the product that due to some quality defects detected by various customers an investigation has been set on the product and all the order for this product has been canceled
M15:59
did this happen thiss morning?
15:59
Mohit | Customer Service
Yes ma'am today at 12.26 am
M16:00
I don't understand - yesterday I was told the item was out for delivery today - so it must be with the local courier - I received an email saying the item had never been sent and now am told it was recalled - I have no idea what is going on.
16:01
Mohit | Customer Service
Ma'am i am really sorry for the inconvenience caused but this was all done for your safety as of now, and talking about those 200 extra that you have to pay while placing the order i would be adding the amount in your amazon pay balance as an token of apology for all this inconvenience caused
M16:03
as I explained yesterday, because I use an international card, each transaction cost me 200 rupees. I have ordered 4 items recently. only one has been received, every other item has been cancelled and refunded. therefore each cancelled item has cost me 400 rupees - that means I have paid 1200 rupees for items that I have never received
each time I raise a query, I am given loads of apologies and excuses that have so far meant nothing
16:05
Mohit | Customer Service
I am really sorry for your loss ma'am, i have already escalated this issue to my manager, and will try the best i can for this
M16:05
I have re ordered the clock (another 200 rupees) and have received many empty promises from yourselves that you will guarantee delivery. I have no faith what so ever in Amazon India
can you also tell me that if you recalled this item to protect my safety - why it is still available to purchase on your website
16:08
Mohit | Customer Service
Ma'am it will be soon removed from the website the team is still investigating the concerns raised by the customers
M16:09
this I find to believe - usually when a product is questioned, it is removed from sale first
I have been told in every conversation that you will escalate this to your manager - I have never heard from any manager
I am beginning to believe that I am talking to a machine with formulated answers as nothing has ever been forthcoming from any concern I have raised
16:11
M
MUNMUN HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
munmun | Customer Service
Hi This is munmun . Welcome to Amazon Customer Service.how may i help you
M16:12
Please - I am not typing the whole conversation again
16:12
munmun | Customer Service
I apologize for the inconvenience caused, i am here to help you, i am sorry for the hassale.
I understood your issue mam dont worry i will surely help you
M16:13
how?
16:13
munmun | Customer Service
I have read the whole conversation and i can check you have issue with payments, you are getting rs 200 extra on every order am i right
M16:14
that I accept - the problem is that almost every order I place is cancelled and a refund given. Firstly I ordered the items because I wanted them. Not only am I disappointed that after countless conversations with yourselves about each order and a promise of delivery, the order is cancelled and the refund costs a further 200 rupees. I choose to pay the first 200 rupees because fI wanted the item. but I end up paying 400 rupees and get nothing
16:17
munmun | Customer Service
Please tell me your mobile number and preferred language, I need to transfer you to the concerned
team.
I receive a call and have the same conversation as the chat for 30 minutes untill I am cut off
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