Amazon India — 3m shampoo/product returned to amazon without my confirmation

Address:	600119
Website:	www.amazon.in

I have ordered 3 products altogether in Amazon portal. I was delivered with 2 products. I received a message that other product will be delivered later. Courier guy contacted me to collect, but he went to wrong place. I called him and informed he went to wrong place, he replied that he will deliver it within 30 minutes. I was waiting outside my office under hot sun for 30 minutes. Later I called and he said, he will call me after reaching my place. That day I received message that package was not delivered as I'm not available. It tool few more day but didn't get any alert. Upon checking I came to know package was returned as damage during transit. Illogical this status has. I contacted customer care, and asked if the product is damaged then I should be replaced with similar product. But simply they returned it and asked me to place order again. Irresponsible care from Amazon India. How can I place order for a product under 499 rupess, that will cost me delivery charge.