Amazon India — account on hold and refund pending for last 2 months

Address:

293/A SHIVKATRA, G.T. ROAD, Kanpur, Uttar Pradesh, 208007

Hello,

I returned a book 2 months ago and have been waiting for my refund. I paid the shipping as well and the refund never came.

Now after calling them multiple times, my account has been put on hold by amazon and even after multiple calls it hasn't been resolved. Every time they tell me that the account team will email me but i never receive an email.

Now without being able to login, i can't see the refund status.

My email id: gaurav. [protected]@gmail.com

I am frustrated!!