Amazon India — Amazon balance not received in my card after unsuccessful transaction

Address:	New Delhi, Delhi, 110020
Website:	www.amazon.in

Respected Sir/Madam,

I have to bought an Item i.e., Redmi Note 3 32 GB Silver color phone from amazon but the transaction was not successful number of times I tried therefore somebody told to send money to amazon pay balance from my card and then you can order but i could not order after that and my hard earned money was blocked there. I have to talked their executives they told me that their is no scenario to refund the money. please help me to get back my hard earned money as earliest as possible.

Thanks with Regards,
Munish Kumar Sharma
Mob:[protected]