[Resolved]  Amazon India — amazon basic washing machine

I ordered an amazon basic washing machine 6.5 Kg Top load fully automatic on July 15, 2019, and it got installed on 19th July 2019.
Now we face a problem in the washing machine, while the machine spin, we find that the noise is loud and the drum is getting hit by the side of the machine.
Raised a service ticket through portal chat, customer call center and via email too, but there is no proper response from them. I am following up with email and toll-free number on a regular basis on alternative days but all in vain.
We are requesting for product exchange or repair as soon as possible