Amazon India — Amazon cheating with bad quality product and improper refunding

Website:www.amazon.in

I bought a HP OfficeJet 7500A Wide Format e-All-in-One Color Inkjet Printer of Rs.21, 899 through Amazon by its seller Computer Sale on 15 July 2016
Amazon.in order number:[protected] and Order Total: Rs.21, 899.00 but received a bad Packaged product, it also displayed error on Switching on the Machine and so requested for return & refund, But the Seller is forcing me to take the product claiming the Photos are not of the Product he had sent me.But these are Pictures taken by me on the Same day of arrival of Product and requested for refund in 2 hours of time the Product had reached me.Even after waiting 2 months i receive a refund of Rs. Rs.2190 even after taking the product from me. I do not have proper reply or Justification both from Amazon or its Seller.For past 2 months am fighting on this regard.This Process has been troubling me too much mentally by following up with both for past 2 months, moreover am paying Interest to my Bank for a Worthless Product, which is not with me as well . I neither receive a proper response for Trusting Too much and now they Say they Cant refund beyond Rs.2190.
This is hurting me Badly.
Kindly Help. Yamuna.
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Amazon India customer support has been notified about the posted complaint.
Sep 25, 2016
Updated by Yamuna Asokan
Shamne on Amazon to Send this reply to me.

When I asked for Refund, why do you Force me to Take the Product.More over, anyone with Common Sense will understand, without Opening the Package, you will not be able to Check whether Its Working.

You gave me a defective Product & Find reason to eat my Money.

Shame on You, Amazon!! to Cheat your Customers.

Mail Correspondence, Shared for Reference.

Dear Buyer,

As per AMAZON POLICY, your order is not eligible for any refund as you have returned the item in OPEN & USED condition which is a violation of AMAZON POLICY. Moreover the SELLER has paid shipping amount 6 times to send the product to & fro from your address which you have refused to accept.

Thanks & regards,
Customer Service
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