[Resolved]  Amazon India — amazon delivery and customer care - poor service

Address:

Building 6, DLF Phase 3, Gurgaon, Haryana, 122002

I have a urgent order of my phone, which my friend has ordered for me and give my contact details as receiver. I received a call from delivery guy on said time however due to some emergency i was not available at mentioned address and since it was an exchange deal i could't ask anyone to pick it on my behalf.
Now i spoke to delivery guy and informed him about my situation, he agreed to deliver the product next day however i still recieved no of calls from amazon/amazon delivery (Not sure) to recieve the package and since i has some personal issues i answered only two to deliver it next day.
Now today i am waiting since morning and didnt receive a single text for my product.
Very surprising is customer care people is not at all helping and informed. All they sayng is product will get deliver like some memorized lines.
Even i am aware that product will get deliver, question is when and in a sitaution when some is escalating the problem dont amazon has some process setup to communicate the urgency. I am not asking any vip treatment, all i am asking is urgency of situation where i ordered a phone on exchange deal and since amazon delivery has assured me that they will deliver me the phone on agreed time, i have reset my current phone and waiting for them to deliver my new one. I am a it employee and smarthphone is kind of neccessary requirement for me.

Order #[protected]
Email id (From which order has been placed) - bablu. [protected]@hotmail.com

Please escalate the issue as this is not first time when the service of amazon delivery in gurgaon was poor