Amazon India — Amazon delivery and worst customer service experience

Address:	400708
Website:	Amazon

Order number #[protected].I had ordered Lacie hard disk worth 15k which was to be delivered within 2 days. Neither product was delivered nor have received any update what so ever. The customer care is not even aware of the courier company or have their contact details neither the delivery person has contacted me till date.Have been following up for my product since past 5 days with worst ever experience from customer care. Each day I have been wasting my calls and time with no output. Attended by Kamal Kumar on 11th for the 5th time and he mentioned there is problem with my address if this is so why hasn't contacted me since past 5 days and even after calling repeatedly amazon has not even attempted to give me a status update on my phone or by mail. As per Kamal Kumar there is no process at Amazon to register an official complaint or provide customer a complaint number or ticket Id. The executive doesn't send any email communication if a call has been made trying to test customers patience or put supervisor on in call. I am not sure if customer care is handled by 3rd party as there is no customer empathy leave alone the resolution to the initial problem. I want mhantr money back. If you cannot deliver good services to your customers and keep fooling around. I have no interest in doing business with Amazon. Worst service ever.