Amazon India — Amazon delivery Guys cancelled the order

On 13th of February I ordered a antgaming headset and payed full cash at that moment itself you can see
Order Number:[protected]
Order Date: 13.02.2021
And when the pakage arrived to the location of where it needed to be delivered the delivery guys called and said that the delivery will not be done saying that the location is far
But Daily there are so many packages coming to the area and delivered to the address.
so I called the Amazon customer care service and they said they will resolve the matter but they did not and then the delivery guys cancelled the ordered pakage and are now returning it to the seller.

Why is Amazon playing with us providing wrong information and possibly worst egoistic delivery service.

Pls help!...