Amazon India — amazon delivery service

Address:	560068
Website:	www.amazon.in

Name : karthick
Registered email : [protected]@gmail.com
Reg: amazon service
Order numbers:
[protected]
[protected]
[protected]

I have ordered a product on amazon (20 june 2018) and the product went for delivery on 22 june 2018 at the end of i got a message from that "unable to contact customer" so i asked amazon about this fake update by the delivery person, they told that will look on it. And the next day same problem, so i complaint about this problem so one of the senior customer care people told that "place the order again and when it successfully delivered means we will pay you extra amount you have paid for the shipping" (Image attached), so i have placed my order and they said guarantee delivery on june 28 but again they didn't deliver it. I asked to customer care for delivery with at 5.30 pm and he said ok (Image attached), but after that i didn't get my product, so once again i asked customer care about this issue and they told that "we will try to delivery but there was a problem with delivery team and if guarantee date missed means we will reattempt [to delivery it on next working day”. But what i am asking means amazon collecting extra rs.100 for one-day delivery. If guarantee delivery date missed means it was amazon problem, then amazon should pay us as fine. But amazon says we will not provide, then why you guys are collecting extra 100. Very worst service, while i am talking to customer care they put my call on hold for 15 min after that simply they are disconnecting my call without any reason. Is this way amazon treat the customers? In my opinion, amazon license should be cancel in india.

Problems that i have faced
1. The delivery person not attending the calls.
2. Customer care putting the calls on hold for above 15 min
3. Without any reason customer care putting down the calls.
4. Fake delivery updates by the delivery person.
5. Threatening me by the delivery person (Evidence attached).
6. No guaranteed delivery.

(I have attached all the evidence and phone number)