| Address: | 110083 |
| Website: | www.amazon.in |
Dear Team,
Greetings!!!
This is to inform you that I have informed Amazon India regarding defective product delivered by them but they are denying to refund and even not replying me over my email and customer executives are taking rudely over the call and not ready to even listen my concern so please help me to get my money back.
please find the chain mail and help me
========================
[protected] Forwarded message[protected]
From: Jitender Singh
Date: Mon, Nov 14, 2016 at 5:13 PM
Subject: Re: Your Amazon.in Order #[protected]
To: [protected]@amazon.com, [protected]@amazon.in, [protected]@amazon.in
Cc: Jitender Singh, vishal raj
Dear Team,
Greetings!!!
REMINDER 2
WAITING FOR YOUR PROMPT REVERT.
KINDLY REVERT AND HELP ME OUT.
THANKS AND REGARDS
JITENDER SINGH
On Sat, Nov 12, 2016 at 11:15 AM, Jitender Singh wrote:
Respected CEO,
Amazon
Greetings!!!
REMINDER!!!
It seems that you and your team both are ignoring my email and delaying so that 30 Days return periods will end and then you will not proceed refund request. Being a Honest and loyal Organisation HOW YOU AND TEAM CAN IGNORE MY EMAIL AND EVEN YOU DON'T REVERT OVER EMAIL???. DOES IT SUIT FOR YOUR COMPANY????
NOW SORRY TO INFORM YOU THAT I WILL HAVE TO POST YOUR FEEDBACK IN SOCIAL MEDIA FACEBOOK, TWITTER, WHATSAPP AND CONSUMER COMPLAIN BOARD.
NOTE:- KINDLY DO NOT COMPILE TO SHARE YOUR UNPROFESSIONAL BEHAVIOUR WITH ALL OVER THE WORLD IT CAN LEAD TO LOSE YOUR REPUTATION.
Thanks And Regards
Jitender Singh
On Thu, Nov 10, 2016 at 3:43 PM, Jitender Singh wrote:
Dear Sameeraj Ji,
Greetings!!!
Thanks for your response.
HONOURABLE MR JEFF BEZOS COULD YOU PLEASE HELP ME TO GET MY MONEY BACK FROM YOUR ORGANISATION.
Here I would like to tell you that Being a highly esteemed Organisation you should not treat your customer the way you are treating. You know that I am Facing issue regarding product delivered by you and I simply want refund against delivered product but Instead of resolving my this concern you are delicately pressurising me for the replacement.
Can't you help forcing your customer regarding replace even if he is not ready for that.
I have requested my times to Respected Mr. BEZOS to revert over my mail but i am not getting any revert.
And one more thing why you guys remove Mr. Jeff Bezos' email ID out of Loop why ????
Over and over I am putting into this matter and you are removing him why ???
Please arrange a reply from your higher management and I know you can at least refund my money as i am totally fed up with your behaviour. It's very embarrassing to have such experience from you.
Again Hopping for positive revert in my favour from your side.
Please do not disappoint me this time.
NOTE:- DO NOT REMOVE RESPECTED CEO FROM THIS LOOP WHILE REVERTING.
Thanks And Regards
Jitender Singh
[protected] Forwarded message[protected]
From: Amazon.in
Date: Thu, Nov 10, 2016 at 12:01 PM
Subject: Your Amazon.in Order #[protected]
To: [protected]@gmail.com
Amazon
Your Account Amazon.in
Message From Customer Service
Hello Jitender,
Thank you for writing back to us.
I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, I'm sorry, I will not be able to provide any additional information in this regard than what has been already provided.
We appreciate your business and hope to have the opportunity to serve you again in the future.
Warmest regards,
Sameeraj
Amazon.in
On Wed, Nov 9, 2016 at 1:34 PM, Jitender Singh wrote:
Dear All
Higher Management of Amazon India.
GENTLE REMINDER !!
Still Waiting for full refund and revert and proceed with full refund.
Respect Sir Mr. JEFF BEZOS please do the needful to get my concern fix urgently.
Thanks And Regards
Jitender Singh
On Tue, Nov 8, 2016 at 5:48 PM, Jitender Singh wrote:
Dear Sameeraj,
Greetings!!!
Thanks for your response.
But again I would like to request to respected Mr. JEFF BEZOS that I don't want any replacement I would go for the full refund and also would like to thank your team as they are assisting me the below process so that i can get my device replaced but it's really complicated for me.
Now I really sorry to say but I don't want this product back as i have experience about this device hence I am not ready to accept this again So please don't force me for this. I simple requesting for the refund.
Respected Jeff sir kindly accept my humble request and proceed with full refund and I respect your policies but it will totally against of my satisfaction. I know you have the power if you wish you can make me satisfy by accepting my refund request.
So please try to understand my situation and resolve my concern from your end.
NOTE:- Do not force me for the replacement and dear customer relation team please do not reply I need my concern resolved directly from honourable CEO of Amazon Mr. JEFF BEZOS.
I hope for the positive response this time ASAP.
Regards
Jitender Singh
[protected] Forwarded message[protected]
From: Amazon.in
Date: Tue, Nov 8, 2016 at 5:12 PM
Subject: Your email to Jeff Bezos - Re:NEED FULL REFUND ASAP !!! URGENT ATTENTION ON PRIORITY BASIS!!! NEED STRONG ATTENTION !!! NEED SOLUTION WITHING 24*7!!!
To: [protected]@gmail.com
Amazon
Your Account Amazon.in
Message From Customer Service
Dear Jitender,
I'm Sameeraj of Amazon.in's Executive Customer Relations team. Jeff Bezos received your email, and I'm responding on his behalf.
I'm sorry to learn about the experience you've had with your recent order for "HTC Desire 10 Lifestyle (Stone Black, 32 GB)".
Having said that, we can arrange a replacement for you right away and we will ensure that the replacement is delivered to you at the earliest possible. Also, regarding your order for HTC Desire 10 Lifestyle (Stone Black, 32 GB) - with Hi-res earphones ; I’d request you to resolve the issues with the smartphone by performing the following steps:
1. Go to our Online Returns Center http://www.amazon.in/returns on your mobile browser. Ensure you're doing this on the mobile in which you're facing issues.
2. You'll be prompted to download the Smartchk app for a preliminary diagnosis of the issues with your smartphone.
3. Follow the on-screen instructions to run the diagnostic test by selecting the issue you're facing on the phone.
4. Once the test has been completed, you'll see the result on your mobile screen along with the advice on what to do next. If an issue is detected with the phone, please follow the advice provided on the app for a resolution.
The diagnostic app is the first step to check your phone and evaluate the issue reported accurately. Based on the diagnostics, the app will correctly advise you whether there's any issue detected and if yes, whether to contact us or to directly contact the brand for the resolution. In case, the app advises you to contact Amazon, we will also be able to view the test details on our end which will speed up the resolution provided to you.
As per the updated Mobile Return Policy, Mobile phones are eligible for a replacement only and will no longer be eligible for refunds. In case you have received a defective or a damaged product, you will be eligible for a free replacement
Should you have any further queries, please feel free to respond to this email and we'll be glad to assist.
Once again, I'm sorry for the inconvenience you've had here. Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. We appreciate your business with us and look forward to an opportunity to serve you again in the future.
Please use the survey below to tell us about your experience today.
Warmest regards,
Sameeraj
On Mon, Nov 7, 2016 at 2:23 PM, Jitender Singh wrote:
Dear Sir,
CEO of Amazon
Good Afternoon !!!
Thanks for your response regards my concern.
This is to inform you that as per your written statement you can not provide me full refund as it's Mobile device. Only replacement is possible due to your policies so thanks for reminding me your policies but really i am not aware about your such policies I only know and believe that Amazon is a reputed brand and I have blind faith towards your company and Amazon provides 30 days return policies where if buyer is not satisfied with the product he can go for refund but here i am thoroughly shocked that company like you directly denying that you can not refund.
==========================================
Message To CEO Amazon India Mr. JEFF
Respected Sir, I am your regular customer and I regularly shop from your portal even I promote your portal to my circle as well but this time due to product issues and it's not satisfying my satisfaction level hence would like to request for full refund. I know that a single buyer can not make a summer but still it's my humble request to you kindly accept my request and refund my full money back.
I know being a CEO of Amazon you will consider my concern and understand my situation so please refund me.
================================================
One more thing Earlier i was told over the call by Mr. Sandeep that my refund will be initiated from your side but now your team is not keeping your words and denying for refund.
Note:- I am again attaching Bill summary of my delivered product.
I hope i will get good news regarding my request.
your immediate and early response would be highly appreciable!!
Thanks And Regards
Jitender Singh
[protected]
[protected] Forwarded message[protected]
From: Amazon.in
Date: Sat, Nov 5, 2016 at 5:22 PM
Subject: Your Amazon.in Order #[protected]
To: [protected]@gmail.com
Amazon
Your Account Amazon.in
Message From Customer Service
Hello,
I'm sorry to know about the problem you've had with your order. That's definitely not what we want our customers to experience. Please do not worry I'll surely help you with this concern.
I've gone through your concern and understood that you want to return the item and want a full refund.
To make things right for you I'd like to inform you that we cannot provide refund on the mobile phone due to policies.
We can only send you a replacement order.
If you want the replacement order kindly write us back and we'll create a replacement order and also provide you a return mailing label for returning the label.
However, I'm sorry, I will not be able to provide any additional information in this regard than what has been already provided.
We're working hard to provide a stress-free and convenient shopping experience at Amazon.in. I'm very sorry for the inconvenience you experienced in this case.
Your understanding and patience is highly appreciated. We hope to see you again soon.
Warmest regards,
Binoy.S
Amazon.in
Original Message
Dear Amazon India Team,
Greetings!!!
I would like to draw your kind attention towards my concern that I have
been facing since i received my Order ID[protected]:
1 of HTC Desire 10 Lifestyle (Stone Black, 32 GB) - with Hi-res earphones.
DEAR ALL I AM ATTACHING BILL SUMMARY OF RELATED PRODUCT SO PLEASE GO
THROUGH THE SAME.
I got delivered the product on dated 3rd November at evening time and it
was very disappointing for me as ordered product is not up-to the
satisfaction level it is totally opposite what was expected. Below are the
reason which leads me to go for refund against this
1. Memory card gets disappeared automatically and comes into action after
getting the device switched off.
2. Device having heating problem.
3. Battery back is not up-to satisfaction level.
4. Device consumes huge amount of time while charging.
5. Camera's Pixel Quality is very pathetic.
6. Applications takes time to get start.
And the worst thing i have experience while having the discussion regarding
the same feedback with the Support executive of one of the esteemed and
Reputed organisation Amazon.in which is known as "APNI DUKAN"
Today Morning at 10:30 I had a word with Support executive Mr. Sandeep
regarding refund he informed that you will get your refund ticket number
within 3 working hours but nothing received till 4'o clock.
today Evening around 4:20 PM I had a word with Mr. Ashutosh informed that
it's electronic first time we will replace your product instead of full
refund and suggested to follow Smart check App procedure to get your
product replaced.
It was very pathetic experience while having discussion with your support
Team So please Being a Valuable customer of yours It;s my humble request to
you please proceed with full refund policy and guide your support
executives that Do not float wrong information to client as it consumes
precious time.
I hope being a one of the Worlds best Organisation you would consider my
request and will make your customer satisfy.
NOTE:- Kindly do not compile your customer to lodge complaint against your
reputed organisation.
Your immediate action on the same would be highly appreciable.
Thanks And Regards
Jitender Singh
======================================
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