Amazon India — Amazon.in account locked after amazon pay top up of rs. 5, 199

Address:	Bangalore, Karnataka, 560052
Website:	www.amazon.in

I was planning to buy a gym set of rs.5199, so i topped up my amazon pay balance with 5199 but my payment failed;
Order id[protected], but money debuted from bank account.

I tried contacting customer care but they were unable to help as my account was locked.

Now i have received a mail from "[protected]@amazon.in" mentioning that my access to amazon account has been locked because my payment information was not confirmed. I was asked to fax my internet banking statement with my billing address to[protected].

I have already fax the required documents but no reply, don't know whether they actually received it or not.

Calling the customer care is of no help since they say they can't do anything because the team who blocked my account can't be contacted by customer care and i must send the fax only.

Also, the email ids "[protected]@amazon.in" and "[protected]@amazon.in" are giving delivery failure.

So now i am left with no means to use my own rs. 5, 199 since my account is locked and no way to contact the amazon team which blocked my account.

Kindly unblock my account or refund my amazon pay balance to respective bank account