Amazon India — amazon india delivery and customer service

Let me share my experience with Amazon India. My wife and I are in the US and wanted to send a phone as a gift to her sister in India on her birthday. We ordered the phone with a one day delivery. There was some kind of glitch due to which the phone was never delivered. We understand that sometimes things like that happen and so we called customer service who told us that as per policy we needed to wait about 24 hours and if the phone had not turned up they would take further action. So we waited and called back at which point they said we would need to wait for 48 hours before ordering a replacement. 48 hours later the waiting period was magically extended to 72 hours. At this point we were angry as the gift would not reach on time for her birthday. But we were told that after 72 hours a replacement would be sent and that it would have a one day delivery status. When we called back, customer care actually had the audacity to try and say that as per policy they need to wait for 4 days. After much arguing they eventually relented and generated a replacement. But the replacement would only arrive by standard delivery. When we pointed out that we had paid for a 1 day delivery and had been promised that the replacement would also be on a 1 day delivery, customer care said that they were mistaken when they said that and that when replacements are ordered it cannot be on a 1 day delivery service. It was really important that it reach as soon as possible and therefore I even offered to pay again for the 1 day delivery fee but everything fell on deaf ears. Eventually the person from the 'Leadership team' actually said that the conversation was going nowhere and hung up on me. Throughout this process Amazon India reneged on multiple promises and did everything in their power to make life as uncomfortable as possible. This is honestly the worst experience I've had with an online shopping company and customer service and there is no way we will be using Amazon India ever again. For everyone else out there if you're alright with things not reaching on time, being lied to and being taken for a ride then Amazon India is the company for you.