Amazon India — Amazon India Mobile with Wrong IMEI

Address:	C/O Amazon Seller Service Pvt Ltd, 26/1, 10th Flr, Brigade World Trade Center, Dr. Rajkumar Road, Bangalore - 560055.
Website:	Amazon India

I had purchased Samsung Galaxy A52s 5G on 14th March 2022. This product was delivered from Amazon on 15th March 2022. Upon opening the package we saw that the seal was broken and Phone's back panel had scratches. We immediately lodged the complaint and had asked for refund. When the pick person came to pick the product that point they told us the IMEI number was incorrect with the amazon system. We again called up customer care and told them the issue. So instead of changing the number they said that the product would be picked up without verification. This same issue was highlighted thrice to customer care and each they gave assurance that the product would be picked up without verification. till date we have not received the refund nor the product was taken back to warehouse by pick up person. My order no is :[protected]. Amount Paid : 30, 150. This product was sold by Comet Buster (Mentioned on Amazon App). Address of Comet Busters: C/O Amazon Seller Service Pvt Ltd, 26/1, 10th Flr, Brigade World Trade Center, Dr. Rajkumar Road, Bangalore - 560055.