A beanbag product was ordered on 8th Nov 20202 from Amazon and I canceled the product on 19th Nov cause it wasn't shipping. However, it did not get reflected in my amazon app, post which I contacted customer service to get it canceled. After this, I did not receive my refund. When I contacted customer service again regarding my refund, I was informed that the product needs to get dispatched in order to cancel it. It has been 1 month and the product has not been shipped yet! I have called customer service over 10 times to follow up on this issue and there has been no progress on the resolution of the issue. All I get to hear is that they have escalated the issue and it would take 3-5 working days. I would follow up after 5 working days and they would escalate the issue again for 3-5 more working days. Their agent even gave me in writing that if the refund is not initiated from the seller side he will himself issue the refund from the amazon side but no response.
The product was to be shipped through delhivery and here is the tracking id. It clearly mentions that the seller denied the pickup of the order.
Whenever I ask to talk with a senior agent they are always busy and if I insist the call is disconnected. When will I receive my refund?
Tracking ID:[protected]
Order#[protected]
Order date: 8th Nov 2020
Order canceled date: 19th Nov 2020
Order total: 2568.05
Amount to be refunded: 1999
Registered email id: [protected]@outlook.com Was this information helpful? | 
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