Amazon India — Amazon India Wrong/defected product delivered and not refunding money

Address:

Delhi

I placed an order of 3 mask of la'forte brand from amazon.in on Jul 06, 2020. They delivered the order on Jul 07, 2020 under Invoice# IN-ZNAS-11997 and Dt. 06.07.2020 amounting Rs. 330/- but when I opened the package I found that outer carton which was shown on the webpage is missing. The masks were packed in simple polythene (which a reputed company like La'Forte will not do) further on wearing the mask I noticed that while breathing the valve of the mask is not closing. On the entire shipment nowhere is mentioned the name of brand.

I called the customer care but they denied refund my money.