Amazon India — Amazon item was not delivered

I am sharing my worst experience that i had recently with Amazon. I placed an order of external hard disk on 6th Nov and on 13th Nov product was marked delivered but actual product was not received. I raise my concern on 13th Nov and they ask me to wait till 18th Nov then again, I did follow up but there was no resolution. There was no update on complaint nobody was looking into this matter. Then I after so many calls i got my concerns escalated and after 22 days of wait I got refund where i was only expecting Product.
Amazon agent cut the call saying we can't placed an replacement order. There is no customer value, no value for money, no value of customer time...