Amazon India — Amazon order #[protected] packet lost by courier and not delivered

Address:

110091

I placed order # Amazon order #[protected]Moto G Turbo) from Amazon.it was expected to deliver by 10 Oct but still no information when it will be deliver and no information about my prepaid order .I contacted so many time with customers care and now Amazon customer service is helpless.
It was my first order and really surprised with the Amazon courier service and poor customer service.

Contact no.[protected]