Amazon India — Amazon policy on customer satisfaction

Address:	600113
Website:	www.amazon.in

Im very sad to inform that Amazon policy on customer satisfaction need to be revised.The issue is i ordered a slipper and i was about to receive as it reached my city and i came to know that it is been in process to return to the seller. I dono the reason and they themselves did this without my knowledge.When contacted amazon customer care they said the product is damaged and once it reaches the seller the amount will be refunded. It took 3 days to reach my location from seller. Now it is 4th day after the return request still the product is in my city and also i didnt get the refund. When contacted customer care he(Prakash) was speaking very rude. I calmed him and again asked reason for delay. He said that information is not available with us and i raised a complaint and will mail you reg this. I asked for complaint number for tracking because two days back i raised the same issue and i was told that complaint is taken but i didnt receive and resolution so i asked. He said as per amazon policy we are not suppose to share complaint number to customer and we will mail in half an hour he said. Still im waiting for the mail. Im not sure i will receive the refund or not. Amazon policy is very very worst in this case. I have face similar issue with amazon earlier so people please be aware of these issues and escalate it immediate. Else you will lose your money. They wont care about customer and their problem. My amount is still with amazon for 8 days. Like this they must be holding many customers amount and they earn interest from the bank i guess. Please be aware guys.