Amazon India — Amazon seller ad campaigns tried to dupe me | |||
This is really pathetic and worst thing happened on any e commerce portal. We have a seller account with amazon.in A new idea has come on all e commerce portal i.e ad campaigns. according to this every seller has an opportunity to boost his sale by investing a certain amount of money. Its like a paid promotion, where you pay something and your products get more visibility on amazon. I have a seller account of amazon.in Sheffield classic email id [protected]@sheffieldcassic.com i also thought of doing same. i started that campaign with a budget of Rs. 5000/day it was for 6 days {6-sept-2016 to 13-sept-2016} it started and ended and result shown on panel stated that 3600 were being used in total and a sale was generated for Rs. 56k i didn't bothered much as i could not a see boost in sale as i tried to create another campaign today, cz its a festival season. i was unable to do so. i requested a call back from amazon seller support. i received a call back, but that girl was not able to sort out the easy and then the call was transferred to leadership team. i spoke to this guy. and i complained him about the previous campaign failure. he started explaining me how it works. he told me that he can see a sum of rs. 3900 was used to generate the sale of rs. 56k. further he explained me how to check that how many impression were made and how many clicks were made when the product was advertised. i complained him that no difference in sale was noticed during the advertisement period. but he still insisted me to check the reports he guided me to the reports tab of seller panel and also told me to download the report of advertising. i did the same, but i was shocked to see that total revenue generated shown in report was actually 10k less than what it was shown in my front panel of advertising campaign. i was being cheated, because the panel shows a different amount of revenue generated and report shows a different amount of revenue generated. i raised the same to the guy i was speaking and insisted him to check the same., also asked him to connect me to his senior but within few seconds i got another shock, the panel was changed the very same moment. it started showing me the invested amount being changed to Rs. 1966.69 and sale generated of Rs. 29019. he connected me to one of his senior. this is the guy who introduced himself to me as a manager but he was a liar. as he took control of it and said that he will personally look into it and will call me back tomorrow. i asked him that this 1 hour conversation is all about me telling you the issue and also finding out a bug in your system, to which he agreed. i told him that i want this on mail. and he agreed stating that once i disconnect the call. i will get a mail. still no mail is received i think he will not also call me and now they will try to save themselves but i have all the proof and call recordings. name of the guy vaibhav bhargav hyderabad [protected] case id {which he promised, he has raised, but it does not have any information about our conversation} i will drag you guys to consumer forum. {the legal authority of India} trust me this is cheating and trust has been broken. i mean an amount of investment showing in different number i am not sure whether the actual promotion happened or not. also fake promises and liars are appointed by amazon. please resolve this Was this information helpful? | |||
Amazon India customer support has been notified about the posted complaint. | |||
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