Amazon India — amazon service to prime customers

I'm a prime customer but amazon is not doing any prime service to me, not even delivery of items i have ordered. This week, i have two orders supposed to be received but none delivered. Below are orders.

1, order#[protected]
2, order#[protected]

I doubt, are you legitimately doing business amazon? Why are you not helping customers like me.

I just called amazon surprisingly after couple of minutes of hold they dropped me! Ha...

Hope, someone would be seeing this. Else i will think am wasted time/money by choosing this retailer (Amazon).

Dont want to write like this on amazon but forced to do this.