| Address: | Chennai, Tamil Nadu, 600077 |
Hi Amazon,
Let me elaborate the issue I faced with your customer care team.
I have ordered for a smart TV and the scheduled a TV installation also with Amazon. On[protected] am to 11.30 am
Till now the installation team has not arrived and done the work. As you mention in the order there should be any Adult should be in presence at home, so I have applied Leave and was waiting for the technician till evening.
But I cant see any one.
Ok that’s fine…
I thought Amazon customer care will help me on this, so I contacted to the concern team. They gave me a beautiful reply that “ sorry for the inconvenience, we have escalated the issue and pls wait for 48 hrs”.
I spoke with two of Amazon customer care person, and they replied the same .. Then I asked him to patch the call to any of your next level .(senior/lead/supervisor…anyone). He replied that he has no Authority to do that
Here my question is :
1) When a customer comes with a issue, and if he is not satisfied with the answer given by cus.service guy, then who has the Autority to give the contact details of next level escalation?
2) When I schedule for TV installing with Amazon, and if it is not done at that scheduled time ? who is responsible for time delay.
3) If I raise a complaint and I should wait for 48hrs?after 48 hrs even though issue is fixed, I have lost 48hrs, how amazon will compensate my time?
4) In my case I have taken leave and was waiting for the technician to install. The job is not done as per the commitment. As per your term I have to wait for 48hrs to install the TV. Does Amazon asking me to take leave for another 2 days?
5) I have an account with Amazon in US as well as India. But I never faced this issue with US, it only happens in India.
6) This is the value of Time given by Amazon?
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