Amazon India — Amazon shows Delivered but I did not receive the product

Website:

www.amazon.in

I ordered one leather jacket from amazon.in ( Order #[protected]. When I follow up with amozon for my order then they replied that your product is delivered even I did not receive my product yet. I have been taking follow up with customer care since 5th January 2017 but its useless and waste of time, after some time they sent me one fake proof of delivery and denied for further call and complaint.

I have already paid 4199/- through online payment method and want refund.
(fake POD shared by Amazon is attached herewith)

Regards,
Nikhil
Mob.- [protected]