Amazon India — An incompetent customer care team of amazon

Address:	Hyderabad, Andhra Pradesh
Website:	www.amazon.in/KARIZMA-Beige-color-Sandal-Womens/dp/B01GEH6A88?ie=UTF8&psc=1&redirect=true&am

One incompetent and hopeless customer care team on this earth i have ever seen including the delivery team. For the order #[protected]Karizma tan color sandal for women's) i have been so clear to amazon from the beginning of the return policy started on this item that i wanted an online transfer to my bank account. 1st, a wrong item was delivered to me (Which either amzon's or seller's fault) on sept 10, 2016 and on which i raised a request to return and refund on sept 10, 2016. And before i raised the request i have updated my bank account details on amazon to get a online transfer. And before raising the request to return and get refund i have contacted the amazon customer care team and they informed that once the seller receives the item will do an online transfer. Infact while raising the request in the amazon website as well i was asked to select how do i want my refund and selected for bank account. I spoke to amazon customer care team several times before and after raising the request as well and every time i have informed them that i am looking for a online transfer to my bank account as i will be out of station and no one will be at home to receive the cheque and the amazon customer care team assured me everytime i spoke to them via chat or call that it will be transferred to my bank account. But still a cheque has been issued for no good reason and no one is bothered to help me. Tried to speak to the supervisors so many times but they refused on my face to come on the phone and dropped the call or chat on the face. Such a rude, incompetent, hopeless, harsh and irresponsible team of amazon. Amazing!!!
And i am still waiting for my refund. The cheque has not been dispatched yet.
It was not my fault to get a wrong item delivered to me and then been promised several times that it will be online transfer, still i am been penalized here for no reason. Though its seller fulfilled item but i ordered it through amazon and amazon should have taken care of the matter without troubling me more.