Amazon India — Asking the reason to block my account?

Address:	560055
Website:	amazon.in

Sir,
I had placed a order[protected],
After few hour i got a mail of refund.
I did not got the mail of cancellation of order,
Even i did not provide any reason for cancellation of order.

When i tried to login to my amazon account,
I found that my account was locked,
& no information was provided.

In my account there was rs. 12, 000 gift balance,
Which i am not able to use because of your stupid stuff.
You blocked my account, so i am not able to use that money.
Who would compensate for this ?

I[censored] are not able to help me out within 24hr,
Then i request you to transfer that amount to my bank.