Amazon India — axan fat tyre bicycle

Address:

Ranidhara Road, Near Cement Kothi Almora, Uttarakhand, Almora, Uttarakhand, 263601

I have ordered a bycycle on 22 January from Amazon received the product on 27 January and placed a return request for the product same day as I have received a damaged product and the part of the product was missing.Since 27 January I have placed the request 7 times in counting through amazon app through mail.Contacted the customer care several times.The customer care is just accelating the master dropping down mail.The delivery team is reverting back and declining the order day by day and no action has been taking up.This is to request kindly look in the matter on priority basis.Otherwise I have to accelate the matter in consumer forum as it's been 7 days now.As I am just stuck the oder is to be replaced.So I am not getting the other till it's been picked up.
Harshita Tewari
[protected]
Almora
Uttarakhand
263601