Amazon India Complaints & Reviews

I placed an order, and my money was paid. But Amazon did not deliver my order.

Placed an order for INALSA Air Fryer (ORDER #[protected] on Apr 2, 2022, for Rs. 6, 734. Pre-paid in full while placing the order. The order was delivered the same day at 8 pm.
I opened the box at around 8:30 pm and found the product defective. The box was sealed with cello tape. The original tape was missing. The tray to place food was dis aligned and stuck beyond repair. I contacted Amazon India customer service by 9 pm. Pics of the defective product were uploaded. The representative took a while to obtain a confirmation from their technical team and agreed with the defect. A return pick-up was scheduled on Apr 4, 2022, between 7 am- 7 pm with an assurance of a full refund.
No one showed up on Apr 4th. I called up the same day at 9 pm. A new pick-up was re-scheduled on Apr 8th, 2022 between 7:00 am- 7:00 pm (for the SECOND time).
No one showed up even on Apr 8th. I called up again on Apr 9th afternoon and also chatted with their representative registering my problem. A pic up (for the THIRD time) was again re-scheduled on Apr 11th between 7:00 am- 7:00 pm. A simple pickup was not acceptable to me. The representative assured that if the pickup is completed by Apr 11th then they will process the refund, irrespective of the pickup. The product, in which case, maybe retained with us or discarded! This was communicated to me by email. The email received is attached.
Come Apr 23rd, no pick up was done between Apr 11th- Apr 23rd, neither did I receive any refund. I called again today (Apr 23rd). This time, the amazon representative declined to refund and made it amply clear that all they would do is reschedule the pickup. And, a new pick up was scheduled (for the FOURTH time) on Apr 25th between 7:00 am- 7:00 pm. When presented with the email assurance received from Amazon India that they were to process refund irrespective of pickup completed or not at their end. Today’s representative declined to honor this email. I was advised to make the product available for pick up for the FOURTH time and nothing more can be done at their end. I asked for assurance in case the product is not picked up even for the FOURT time. I was ridiculed that it’s a hypothetical situation on it, despite them having defaulted THREE times, earlier. I demand to know why did Amazon India dishonour its own commitment to process refunds irrespective of the pick-up scheduled for the THIRD time. Each conversation done with Amazon India takes about an hour of my time. I waited for 3 long days to hear from them. This amounts to harassment, and I believe Amazon India is deliberately playing games and sending noncommittal emails. This is fraudulent on their part.

I have an issue in claiming the warranty service for my Amazon washing machine which was Order#[protected].

The machine was delivered to another address, now that I have shifted to another city, the amazon is showing "NO PROS ARE AVAILABLE NEAR ME" for warranty service.
Although the new machine delivery & installation is available on the address.

I have contacted the amazon team & tried everything in the last 1 month just to schedule 1 service, I get only 1 answer from their end that I need to wait for 2 working days, the service executive will contact you.

Hi,
I have raised a complainant twice with refund issue, but every time its rejected as reference number is given wrong, but the amazon have given me the same number every time. Below are the details given by the amazon, for the refund that I haven't received from the bank:

Amount:712
Reference Number:[protected]
Transaction ID: 2T2B5C6HSCX9VJWP

Amount:299
Reference Number:[protected]
Transaction ID:4HGYAG168VXRFA4

Kindly, please process my refund as soon as possible.

This was regarding my bitter experience when I ordered Raspberry PI Zero 2 W board worth Rs 3289 from Amazon India. I received a DC Fan not even worth Rs 500. When I contacted the seller, he seems to be blaming the courier but for me it is fake item in order to cheat and harass the customer care. How do you authorize seller to sell such fake items when they do not exist and cheat the customer. This is worst experience ever in my shopping experience and hence I start loosing hope in buying from amazon India. Please do need to do the refund of the amount and also I have initiated the return process already on 23-Apr-2022.

I have a refund from amazon of rs 1160/-.But the money is not credit in my account its more than 7 working day.My airtel account no -[protected]. Ifsc--airp0000001. Airtel payment bank.Refund reference number by amazon is[protected].Date on 07/04/2022 . I try many times to call back customer care service but it doesnot want to resolve my quiries.So kindly chek it whose fault amazon or airtel payment bank.

Dear Sir
My Amazon register mobile number [protected] Name Ruman
Sir में अपना अकाउंट amozon से बंद करा चुकी हूं पर जो मेरा पैसा उस अकाउंट में था उसे देने से मना कर दिया है
Ruman
Mobile number [protected]

I am interested to buy a laptop and sellers like PRINCETON INDIA & TECHNOLGY UNLIMITED are just not responding to my queries.
Also the product page has misleading information.

The title says AMD Athlon Pro 3045B CPU but the details say Athlon II X3 Triple-Core 450 CPU. I brought it to the notice of amazon but they have taken no action on it.
I advice buyers to stay away from such sellers who are providing misleading info on their product pages.

Order not delivered on time.

Ordered on 13 April 2022 Order#[protected]

Wild Thunder Unisex-Adult Slim Fit T-Shirt (FVZ1036BX_Grey XL)
Sold by: Cloudtail India
351.00
New

Wild Thunder Unisex-Adult Slim Fit T-Shirt (SB1039WX_Black XL)
Sold by: Cloudtail India
306.00
New

Wild Thunder Men's Slim Fit T-Shirt (S_B_Z_2PC_N1059_X_Black & Grey XL)
Sold by: Cloudtail India
484.00
New

Total 4 items in 3 orders. They sent only one item different from the order in the package and invoiced for 4 items. I returned with refund, but they send it again as replacement. I opened the package in front of the delivery agent and saw only one item when the invoice is for 4 items. I am not able to make the complaint in Amazon as they don't have the option for such complaints.

Amazon Close my account without any reason, i have 5020 Amazon pay gift balance in it.My registered mobile no. [protected] and email is [protected]@gmail.com
Please Unhold my account

My refund was initiated on 13th April 2022 from Amazon of Rs. 5745.00 but i have not received my refund yet and i have called Amazon also for this and they have given me the (RRN) refund reference number to track the refund[protected] and then i have called my bank that is ICICI bank and they have told me that we are not able to track your refund with this RRN please call amazon for this.
So, Please track this refund and release my amount.
Please check this attached images for reference
Please revert back with the resolution as soon as possible.

Sir, I cancelled my order on Amazon of rs 599
On 8 April and the refund is not yet credited. I asked the amazon team and they told me they have initiated refund from their side and gave me refund reference number and asked me to call my bank regarding the same but the bank told me that RRN is of no use and they can't help me. Refund reference number is[protected] . My name is balu. Please help me with this 12 days have been passed.

Please unsubscribe my Amazon prime video account. My contact number is [protected]

I have been following up on this multiple times and have not received the payment for a failed transaction. I had contacted AmazonPay and they are saying that the transaction was successful from their end.

Here are the details:
Seller PHARMEASY
PHARMEASY Id PE-[protected]ebef-1
Transaction ID P[protected]
Payment date Thursday, 17 February, 2022 12:56:26 PM IST

I bought a samsung tab s7+ labeled as new by amazon. 4 Days after the last return date, it started acting faulty. So, I went to service center for repair. They mentioned that the device was old and was used well before it was invoiced.

I want the product returned and refund.

I cancelled my product from Amazon and I am liable to get my refund from Amazon of Rupees 781.20. Kindly help me as early as possible.

I purchase from amazon india of
Rs 5999, i return the order and they Refund the money but cannot Received the money into my account

They deliver always deliver less item than the order and say that the product is sold out so they would be refund the amount but they very rarely do that.
we have to fight it out with their customer care.
sometimes they respond properly but most of the times they are rude and do not give the refund.
moreover they do not have customer care telephoe no. or email.
we are solely depended on their call back facility, thus totally at their mercy.

Refund was initiated in a bank where my account doesn't exist...