Amazon India Complaints & Reviews

As I tried multiple time to reach customer service, they told they will pickup request but they don't created yet.
Name : Diptanshu Khadke
Mobile number : [protected]
Order number :[protected]

It is still showing return received but they didn't pick up order from me. From one month I am trying to reach but they are supporting.

I order camera lens through Amazon. First time i received sewing Machine from seller Zinedane. They rejected my return and did not inform of the reason. When i called Amazon they said they need 3 business day for investigation. but luckily after a week of struggle and multiple calls i got the refund.

Second time placed order through amazon seller FOVTY, this time received a brick from Amazon. When it was mentioned as 3.12kgs it was surprise and shocker since camera lens is less than 2 kg.
Order id[protected].

Fake seller and fake amazon. Do not have any trust and its really bad experience to go through all this process.

Your communication with customers is very poor. i have sent more than 3 mails to adjust refund against immediate fresh purchase of same product which i had to cancel due to wrong delivery address. i did not got any response from your end. Due to this i could not make payment for Garden aluminum chair. If i make payment, my refund for earlier purchase would take 2 to 3 weeks which i wanted to avoid.

I ordered a Curio Centre Make in India Round Cotton Home Swing & Hammock Chair on 18 jun 2022J and it arrived on 26 Jun 2022 in a very bad condition like used product as color of white swing was totally dusty...
so I requested for refund and was told that next day product will be picked up and then refund will be issued .

but next day no one came to pick up and no one even contacted me .So I complaint about it to customer care and was assured it will be picked up next day . but next day also I received message that "pickup was cancelled at the time of picking ".
so I again contacted customer care and again they rescheduled the pickup and told me that they have also filled complaint form and has directly sent pickup request to amazon pickup station .

but again next day same thing happened .
next day also same thing happened .
this is going on for 4 times now . no one contacts me, no one comes at my place . all I get is message that pickup was cancelled at the time of pickup.
my refund is also not happening because of this,
My order id is[protected]

I have cancelled above item on the same day it was delivered.. i got a message that the item would be collected back on 29th June before 19hrs. but no one visited to collect the same. How long have to wait at home waiting for the person?

- I had ordered a Prestige PIC 3.1 V3 Induction Cooktop, but received the wrong item (Prestige PIC 6.1 V3 Induction Cooktop).
- I had initiated a return request on 16th June with images of the wrong item delivered.
- This was approved and a return pickup was initiated from Amazon's side on 24th June - one week after my request for return pickup.
- From 24th to 30th June (7 days), I have been in touch with customer support, social media teams everyday and they keep saying that a return pickup is initiated for the next day and nothing has happened.

I'm frustrated and there is no recourse from Amazon's side. This is disgusting.

I have refund due to me against cancellation, I want the said amount to be adjusted against my fresh order

Hi Team,

I ordered this product SanDisk Ultra SDXC UHS-I Card(256 GB) on 1st April 2022. As it mentioned it will be delivered on the same day. I have not received this order till 7th of that month and i contacted Amazon team regarding delivery status. They said they are facing some technical issues to track this order.

Today i.e., 30th June 2022 the product has been delivered to my address.

Now, I don't required this item, when I approached to Amazon team, they refused to take the product back.

Kindly help do needful.

Order ID:[protected]

On 24th June, I made payment to Hotel Unnati of ₹250, through Amazon Pay UPI. My account has been debited by ₹250 but the receiver's account has yet not been credited by the specific amount. Also, I have not received any refund till now.

Purchased a bergman tyre inflator on 8th june22. When checked it was not getting powered on. So same day requested for return and refund. But since the not a single time return pick agent has come or called me! Return is scheduled only to ne cancelled. Over 20 times return pick up scheduled and cancelled till now!
What to do?

The insight highlighter I ordered the deliver is done but I have not got the parcel..the delivery boy has taken up my product or delivered it to someother place ..

I ordered a mobile readmi note 11 on emi . Order number :[protected] . I mistakenly ordered at wrong address so I refused to take the order. At that time order status was showing attempted delivery so I called customer care and she told me no to worry. They will marked cancel from backend. But next day It was showing delivered so I called again to customer care and they again told the same once it will return to seller they will cancel. So i called around 5-6 times regarding this issue. Now they are saying your product is delivered and they can't do anything and my emi already deducted. Is that a fraud from amazon.please look into this matter

I had ordered a phone under 7 days replacement warranty, the phone found faulty and when complained, Amazon said, technician will visit, he came he formatted the phone, again same problem and again tech person visited, this time he said, there is a problem, but Amazon said, the phone. And can't be replaced. After all the harassment, finally I managed to reach higher authority on escalation desk, from whr I received a call from Akshata, she again forcefully convinced the only way to help is to replace the phone, I have to agree, thinking about the only option. But again, she vanished, the replacement never happened and the phone never delivered, no response on email too.
I now want a refund, Amazon is not bothered about 20yr customer relationship, now I am scared to take a replacement, because if the phone is Faulty, have to go through all the things again.
It is very hard, to keep calling Customer care, sending emails and keep checking the status, I. Without a phone, my work is suffering and when the Amazon technician formatted the phone, my important data was too erased forever .
Now I will never use Amazon again for anything, if I don't get a refund.
Amazon should pay penalty for the harassment too.

I ahd received a faulty phone and tried to raise complaint same day, phone was under 7 days replacement warranty, and which they denied and sent technician to check, and they too found the fault, still Amazon is forcing to use the phone.
I had escalated the issue to higher authority and found the email address online, which helped, someone called and forced for replacement, instead return. Which I accepted, but now no response at all. Now I want replacement, because, if this phone is faulty, they will not respond and I have to go through all the problem. Please help

I want to register a complaint regarding Amazon Delivering the Wrong Product & Refunding the amount

We have ordered the i5 11th gen Processor and but received the box of the i5 10th Gen Processor with the barcode of the i3 6th gen Processor containing Core2 Duo Processor(We have attached all the photos )

So basically I ordered Intel i5 11th Gen Processor, Artis 500W SMPS & Adata 500GB SSD on 27th May, and the order was fully delivered on 2nd June 2022.

After I received the order I found out that the Intel i5th 11 Gen Processor which I ordered was not the same as I had ordered it was Intel Core2 Duo Procesor, then after I register a complaint regarding the same.

There was an error in pickup of that product twice and on the third time, it was successfully picked up on 9th June. and on the 18th of June, the seller received the returned product.

Then I received the call from the Amazon department on the 27th of June,
They were saying that they have investigated with the seller and the seller has claimed that we have returned the wrong product i.e Core2 Duo instead of Intel i5 11th gen.. to the seller for the refund process and further they can't help me in the refund or any other process.

So thereafter, I would like to raise my voice regarding this and want this problem to be solved ASAP as the amount.

Order id :[protected]

On 04.06.2022 I have received a blush bee storage box instead of order pack of two items i have only received only one item. I have reported on the same day on Amazon customer care that received item is only one and one of the item is missing. Amazon has verified and created a return for the delivered item and said money will be refunded. Return pick up was schedule on 06.06.2022. Nobody came for return pickup. So again return pickup was created on 10.06.2022 and again no one came for the pickup and after that
Again and again return pick up reschedule daily from 10.06.2022 to 27.06.2022. Almost all these days (7-8 time pick up reschedule arranged and hour talk to CC) are talking to Amazon customer care. And one more item where we have placed a return request for was successfully picked up and got the refund but at the time i asked the pickup person why this pickup is not happening. So he simply said that sir for this pickup Amazon should schedule a truck because its a big item can not be carried on a bike. And on 23.06.2022 again i have spoken to the customer care so the CC executive said to me that don’t worry sir im escalating the issue and filling a form regarding the problem you have faced since so many days so he said to me that you will get the refund on monday 27.06.2022 and will try to pickup and if still pickup won’t happen you will get the refund and then again i called them because pickup didn’t happened so they said there is nothing like that happened no form or so have been filled up and again they have created a pickup for 28.06.2022 So I wanted to know what is the actual policy Amazon in following according to the government because since Last 24 days harassment created by Amazon. Still item is not return picked up and no confirmation made when they will refund the money. We should get refund at the earliest and compensatory amount for handing issue/harassment for such long time.

I ordered butterfly wet grinder on June 09 2022 through amazon and paid the amount through net banking. It is supposed to be delivered by June 11 9 PM as per the status on Amazon portal.but it did not delivered so I called the customer care and said that they will deliver the product by June 12th to June 16.On June 11 evening I received call from Amazon agent ( It is company number). They asked about the address. After some time I called the number, they deliver agent said that they went to some other area.while returning from the area will deliver the product. I waited till 9 PM then I called the agent number, they did not answered. The next day morning I saw the status is updated to delivered. I called the amazon customer care.they raised the investigation and after 5 days they said like as per amazon agent they delivered the product. So they cannot refund the amount or give the product. So I lost 3500 amount. Delivery agent did a fraud activity. Deliver agent took the product and updated the status to delivered. Finally I did not received the product and lost 3500 rupees. Amazon did not do a proper investigation.

I returned the product on june 13, its been 2 weeks but i haven't received any refund till now. I contacted customer service they're answering me with different and different issues with my refund. Very worst

Hi, I have taken internet service from Amazon in name Tehseen Farooqui for 6 month and as per agreement it was told that if I want to disconnect I can call and do so. After registering complaint o[censored]ninstallation with reference number 12212 no engineer turn up and it's more than 10 days. After which they have to refund my amount well.
Please help me. No one is helping from amazon

Hi sir / mam sir maise amazon ki taraf se dress purchase kiya tha jo ki maine return kar diya amazon ne uska refund amout ( 427 rupees[protected] ko kar diya jo[protected] tak account main credit hona tha But kuch network ki problem ke karan account main nahi aa paya Maise amazon walo se baat ki to unhone charge dispute form fill karna ko kaha maine bank ke customer care and PNB branch me concect kiya to unhone mana kar diya Amazon walo ne mujhe RBI refence No. bhi de diya h