Amazon India Complaints & Reviews

Amazon India had initiated a refund to my closed PNB Bank account. Now they are saying that the amount has been deducted from their end and it lies with PNB Bank. Amazon has provided a refund reference number(RRN) for the transaction. On the other hand, PNB is saying they cannot track the RRN, the sender has to raise a dispute with their bank. Both parties are saying they do not have the money.

Over the last 2 months there has been a MARKED increase in damages to packaging and products during transportation. Even cardboard packages are fully torn open and many time it requires you to initiate refund/return pickup. BTW, Amazon does not offer "time slots" for delivery. Their "slots" are between 7 AM and 7 PM (for pickup also) so you are restricted at home for 12 hours ON 2 SEPARATE DAYS! Not every home has people staying in throughout the day. Most o[censored]s have jobs. I'm a doctor, so DEFINITELY my patients have priority over my time. There is no way to complain and it looks like there is NO RESPONSE to honest feedback given. Ever since the first lockdown, Amazon delivery just throws the package at the doorstep and does not even wait to see the items are collected. This is not the US where by and large theft of packages do not happen. Ours sit at our doorstep till we return (we are from US). There is no way to complain. You spend hours on the phone (their customer service in India is routed through UK numbers. Go figure). They are "trained" to deliver lines and sound like robots. Empty apologies and an abusive use of the word "sorry". In large apartment complexes like ours, packages are delivered to wrong houses and residents are left to figure out how to pick them up. AMAZON: WE ARE PAYING FOR YOU TO DELIVER ITEMS TO OUR DOORSTEP. iIf we leave packages outside to be picked up if no one is available, it WILL BE STOLEN and even their own customer service asks you not to do that. I could go on, but I note there are 10, 00+ complaints against them, but OBVIOUSLY NOT A SINGLE RESPONSE from Amazon India. Its like operating a fiefdom franchise which is surely a huge embarrassment to Andy Jassy. I wonder what the recently promoted Amit Agarwal thinks of all these complaints. LMAO.

Hi,

Three fraud transaction has happened on my kotak credit card which is showing on my statement that i purchased some hardware but i have not purchased anything.

INR 2389.26 has debited on 20th February 2022
INR 1809 has been debited on 21st February 2022
INR 3965 has been debited on 23rd February 2022

Request to take further action against it.

RECEIVED CALLS FROM NAMING RIYA SINGH, ARUN KUMAR SINGH, MOBILE NOS.[protected], [protected], [protected], [protected], THEY CALLED ASKED TO SEND MY CV, SENT AND 1500/- dated 21st april 2022, DEPOSITED IN BANK AGAINST DRESS, ID CARD, SHOES ETC, LATER AGAIN ASKED 5000 AGAINST INSURANCE dated 23rd april 2022, BANK OPENING, official UPI id - [protected]@ybl and Raushan Kumar (senior Recruitment officer) Bank- Punjab National Bank, A/c No- [protected], IFSC-PUNB0755500 kindly deposit...to this account i have sent amount, total 6500 transferred pl help me in refund back sir its my hardearned money . all phones are switched off, on sunday 24 april 2022 called and said refund back, but switched off all phones, please help sir, offer lated from mail [protected]@jobsamazon.in my name b.satish raja mobile no.[protected], [protected], satishraja.[protected]@gmail.com

Dear Sir,

I can paid ICICI Credit Card outstanding Rs.614.45/- from Amazon pay, but it is not reflected in the online statement.

Pls check.

Credit card number: Mastercard [protected]

The amount is debited from the HDFC Account Thu Amazon Pay, please find the following details as per required. :

Mode of Payment: HDFC Bank Thru Amazon Pay (UPI online Payment)

Date of Transaction: 28/3/2022

Other Bank account Numbers: [protected]

Name of the other Bank: HDFC BANK thru Amazon pay

Payment Amount: 614.45

Transaction No :

Transaction No :


(In case of NEFT payment)

IFSC code of another bank: HDFC0000542

ARN Number : (In case of Visa Money Transfer)

HDFC Reference Number: [protected]


Amazon Pay Reference Number: [protected]

Thanks & Regards,

Suhas Hindlekar.

[protected]

The product ordered from Nobero and shipped through Amazon is not delivered on the scheduled time, but in delivery status is shown as delivered.
No reply in spite of raising tickets/ complaints. Also, I have not received any call from representative regarding this issue.
At the time of delivery, the agent has to ask OTP or PIN for delivery. Its such a great shame on these companies not meeting customer requirements.
I suggest that better to avoid these people and think thrice before placing order with them.

On 7th April I ordered a product named Reach AB110 Air Bike exercise Fitness Cycle with moving or Stationary Handle Adjustments for Home from Amazon. The product cost was Rs 7, 199 which is on EMI with 13% of interest cost me Rs 7, 595 It was delivered on 9th April. I found out 1 accessory is damaged, that is, twister. So I made a replacement of the product. While they were replacing it with another one, they found out another one is also damaged. So they issued return and refund. From then they have made more than 6 pickups. More than 6 times I have called Amazon to initiate a pickup and provide me my money. Every time they say the pickup is cancelled due to you have cancelled to pickup or your address is wrong or wrong phone number. I'm using Amazon from past 8 years and they are saying address or phone number is wrong or I'm rejecting it. Please help me.

Ordered a watch worth 7k on 3rd March. a faulty duplicate watch delivered on 6th March. Raised a complaint on the same day of delivery. Raised the issue in their Twitter handle as well. Since then nothing happened. Many mail communications and calls are made to their customers support team. Item is denied to pick up by pick up guys for 9 times. Issue is not resolved for morethan 45 days. Order number for reference[protected]. Hope my voice is heard and some solution is offered.

I placed an order, and my money was paid. But Amazon did not deliver my order.

Placed an order for INALSA Air Fryer (ORDER #[protected] on Apr 2, 2022, for Rs. 6, 734. Pre-paid in full while placing the order. The order was delivered the same day at 8 pm.
I opened the box at around 8:30 pm and found the product defective. The box was sealed with cello tape. The original tape was missing. The tray to place food was dis aligned and stuck beyond repair. I contacted Amazon India customer service by 9 pm. Pics of the defective product were uploaded. The representative took a while to obtain a confirmation from their technical team and agreed with the defect. A return pick-up was scheduled on Apr 4, 2022, between 7 am- 7 pm with an assurance of a full refund.
No one showed up on Apr 4th. I called up the same day at 9 pm. A new pick-up was re-scheduled on Apr 8th, 2022 between 7:00 am- 7:00 pm (for the SECOND time).
No one showed up even on Apr 8th. I called up again on Apr 9th afternoon and also chatted with their representative registering my problem. A pic up (for the THIRD time) was again re-scheduled on Apr 11th between 7:00 am- 7:00 pm. A simple pickup was not acceptable to me. The representative assured that if the pickup is completed by Apr 11th then they will process the refund, irrespective of the pickup. The product, in which case, maybe retained with us or discarded! This was communicated to me by email. The email received is attached.
Come Apr 23rd, no pick up was done between Apr 11th- Apr 23rd, neither did I receive any refund. I called again today (Apr 23rd). This time, the amazon representative declined to refund and made it amply clear that all they would do is reschedule the pickup. And, a new pick up was scheduled (for the FOURTH time) on Apr 25th between 7:00 am- 7:00 pm. When presented with the email assurance received from Amazon India that they were to process refund irrespective of pickup completed or not at their end. Today’s representative declined to honor this email. I was advised to make the product available for pick up for the FOURTH time and nothing more can be done at their end. I asked for assurance in case the product is not picked up even for the FOURT time. I was ridiculed that it’s a hypothetical situation on it, despite them having defaulted THREE times, earlier. I demand to know why did Amazon India dishonour its own commitment to process refunds irrespective of the pick-up scheduled for the THIRD time. Each conversation done with Amazon India takes about an hour of my time. I waited for 3 long days to hear from them. This amounts to harassment, and I believe Amazon India is deliberately playing games and sending noncommittal emails. This is fraudulent on their part.

I have an issue in claiming the warranty service for my Amazon washing machine which was Order#[protected].

The machine was delivered to another address, now that I have shifted to another city, the amazon is showing "NO PROS ARE AVAILABLE NEAR ME" for warranty service.
Although the new machine delivery & installation is available on the address.

I have contacted the amazon team & tried everything in the last 1 month just to schedule 1 service, I get only 1 answer from their end that I need to wait for 2 working days, the service executive will contact you.

Hi,
I have raised a complainant twice with refund issue, but every time its rejected as reference number is given wrong, but the amazon have given me the same number every time. Below are the details given by the amazon, for the refund that I haven't received from the bank:

Amount:712
Reference Number:[protected]
Transaction ID: 2T2B5C6HSCX9VJWP

Amount:299
Reference Number:[protected]
Transaction ID:4HGYAG168VXRFA4

Kindly, please process my refund as soon as possible.

This was regarding my bitter experience when I ordered Raspberry PI Zero 2 W board worth Rs 3289 from Amazon India. I received a DC Fan not even worth Rs 500. When I contacted the seller, he seems to be blaming the courier but for me it is fake item in order to cheat and harass the customer care. How do you authorize seller to sell such fake items when they do not exist and cheat the customer. This is worst experience ever in my shopping experience and hence I start loosing hope in buying from amazon India. Please do need to do the refund of the amount and also I have initiated the return process already on 23-Apr-2022.

I have a refund from amazon of rs 1160/-.But the money is not credit in my account its more than 7 working day.My airtel account no -[protected]. Ifsc--airp0000001. Airtel payment bank.Refund reference number by amazon is[protected].Date on 07/04/2022 . I try many times to call back customer care service but it doesnot want to resolve my quiries.So kindly chek it whose fault amazon or airtel payment bank.

Dear Sir
My Amazon register mobile number [protected] Name Ruman
Sir में अपना अकाउंट amozon से बंद करा चुकी हूं पर जो मेरा पैसा उस अकाउंट में था उसे देने से मना कर दिया है
Ruman
Mobile number [protected]

I am interested to buy a laptop and sellers like PRINCETON INDIA & TECHNOLGY UNLIMITED are just not responding to my queries.
Also the product page has misleading information.

The title says AMD Athlon Pro 3045B CPU but the details say Athlon II X3 Triple-Core 450 CPU. I brought it to the notice of amazon but they have taken no action on it.
I advice buyers to stay away from such sellers who are providing misleading info on their product pages.

Order not delivered on time.

Ordered on 13 April 2022 Order#[protected]

Wild Thunder Unisex-Adult Slim Fit T-Shirt (FVZ1036BX_Grey XL)
Sold by: Cloudtail India
351.00
New

Wild Thunder Unisex-Adult Slim Fit T-Shirt (SB1039WX_Black XL)
Sold by: Cloudtail India
306.00
New

Wild Thunder Men's Slim Fit T-Shirt (S_B_Z_2PC_N1059_X_Black & Grey XL)
Sold by: Cloudtail India
484.00
New

Total 4 items in 3 orders. They sent only one item different from the order in the package and invoiced for 4 items. I returned with refund, but they send it again as replacement. I opened the package in front of the delivery agent and saw only one item when the invoice is for 4 items. I am not able to make the complaint in Amazon as they don't have the option for such complaints.

Amazon Close my account without any reason, i have 5020 Amazon pay gift balance in it.My registered mobile no. [protected] and email is [protected]@gmail.com
Please Unhold my account

My refund was initiated on 13th April 2022 from Amazon of Rs. 5745.00 but i have not received my refund yet and i have called Amazon also for this and they have given me the (RRN) refund reference number to track the refund[protected] and then i have called my bank that is ICICI bank and they have told me that we are not able to track your refund with this RRN please call amazon for this.
So, Please track this refund and release my amount.
Please check this attached images for reference
Please revert back with the resolution as soon as possible.