Amazon India Complaints & Reviews

My order yet not recive.

Hi Amazon India, my order was promised to be one day delivery but it was not delivered as promised and the delivery agent asked me to come and collect the package at evening 6 pm which is relatively 10kms far from the delivery location and I don't have any option other than go and collect the package because it was a very urgent delivery, I went to the location which delivery agent asked me to come and here comes the twist after reaching the location when I called delivery agent he didn't picked any of my calls and simply ignoring my calls and after certain time he put his mobile on airplane mode so I waited there lonely for 3hours which is till 9pm and I have to go to the local Amazon hub which is 30kms away from the location yet I go there has collected my package at night 10pm so Amazon delivery agent ruined my entire day and made me wait 3hours there and I has to travell total of 50kms at that evening time with my own petrol expenses and he didn't even apologized to me

I had ordered a mobile on Oct 3rd, it was mentioned it wil be delivered on next day, but still today[protected] i have not received the mobile, On having a conversation with amazon customer they are giving fake promises like it wil be deliverd by 9pm, 48 hrs delivery, nov16 delivery, this guys are playing with customers money, not even estimated delivery date is mentioned, if they dont have stock why are they accepting orders with fake promotions.

I ordered an Lg 687 lt refrigerator worth 79000 from amazon from a seller named TT enterprises.. and was delivered a cheap 1000 rs worth electric kettle instead. I was told it’s a freebie product and the main product will be delivered soon. Now the situation is the product is showing delivered and there’s no signs of it..
I’ve been calling amazon on a regular basis since then.. even mailed the seller, they’re just giving false reassurances, asking to wait for 3-4 business days after every call. Extremely frustrated with the service. The

I placed this order
ORDER PLACED
29 August 2021
TOTAL
425.00
SHIP TO
A HAZARIKA
ORDER #[protected]
View order details Invoice
This orde was not delivered. Amazon has not been able to tell when it will arrive. I do not want a refund. Chats did not help.

Sir, i purchased a Double Foot Barrel foot Pump on dated 10.12.2020, for its defection i made complaint with company M/s Super tech, Bengaluru, Karnataka. in periodicaly i remind them e.g. on 10.2.2021, 29.3.2021, 31.3.2021, 7.4.2021, 18.5.2021, 5.8.2021, and after that 18.09.2021.
they demanded returned this defected one, I send to him on dated 19.09.2021with detail and expensed Rs. 330.30 on speed post. I have all receipt etc.
Purchased on dated 10.12.2020
vide Invoice no. SLKA-3629792
Invoice details UP-SLKA[protected]
1st request made for complaint on dated 10th of February 2021
Last on dated18.09.2021

BUT NOW RESPONSE IS ZERO.
PLEASE DO NEED FULL. MAKE REPLACEMENT AND REFUND MY POSTAL CHARGES RS 330.30/-
Makkhan Lal Agarwal
586-GF, Phase 2, omaxe city, Palwal -121102
Phone [protected] and [protected]

I recived this video on whatsapp. Amazon please investigate

I ordered a Redmi note 10s during the amazon sale but at the time of delivery at my doorstep, delivery guy informed my that the product cant be delivered and he cancelled my order and returned it to seller. He didn't even go for 2nd try of delivering the product. when i spoke to your customer service they misguided me that the product is not meant to be delivered at the given location so he cancelled the order.
details of the customer service guy that i spoke to :
Name = Ashwin
desg. = senior leadership team
details of my order:
order date= 07/10/2021
order number =[protected]
amount = Rs. 11, 999
I need resolution of this order because whenever i order any new phone i get same result. Last year i have ordered a phone it was also cancelled on my doorstep.

Last Day I brought a Nike Backpack Which Claimed 30L volume.When it came the Specification written on the bag was 16L.I thought it was a seller mistake.Then Exchanged it.Boom! Again i got the same product of 16L.So when i complained to customer care they said that i can return and take refund.But i couldnt as the price for bags have increased and Its now almost triple of what i brought it for.The Customer Service was Changing each person one after another till a 3rd person told me only refund is possible.Actuay what is this?I feel this is cheating.16L is very small but I think i should get a 30L backpack from amazon.Either i need a compensation for this time loss or another 30L nike bag or the money to buy it.I need any of this It is just ridiculous.I hope amazon resolves me by giving me either a 30L Nike backpack or giving some amount as compensation as they cheated me.Also I took Prime as there was 200CB as amazon pay.Now they deny there was no offer like that.This offer made me choose prime and now its like this.They also didnt gimme flat 50 on 500 for upi payments.They are just doing gimmikky stuff to earn money and customers to sell.Please Amazon i can attach proofs all day long

Logitech MK710 Wireless Desktop Mouse and Keyboard Combo
Ordered on 25 October 2018 Order#[protected]
Sold by Shop the world Mumbai.

Keyboard keys not working approached Accel they rejected saying it was imported and could not replace even though in warranty. When approached seller not response for more than three months now Amazon customer service is trying to play and no resolution as of now. the warranty is going to end this month-end. I need a resolution immediately

Dear sir

My account no[protected]
Customer id[protected]
I purchased a product on amazon on 12th august 2021 by using amazon pay later landing partners idfc first bank and then EMI paid through canara bank google pay UPI on 23 august but refund was not received and i asked then for refund. As per their confirmation refund was initiated on 26th august maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as 2uQ5y8scnEvUsOD7Xach. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman.

Dear sir

My account no[protected]
Customer id[protected]
I purchased a product on amazon on 12th august 2021 by using amazon pay later and then EMI paid through canara bank google pay UPI on 23 august but refund was not received and i asked then for refund. As per their confirmation refund was initiated on 26th august maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as 2uQ5y8scnEvUsOD7Xach. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman.

I shipped my order with Amazon easy ship, before 2 months.
And then the delivery was attempted buyer refused for order.
But the buyer was refunded.
I'm yet to get my return of product.
When I contact customer care they just provide baseless reasons.
Also I filed for safety claim, but was refused with the reason being that the seller refused to take delivery.
But the truth is I never got any product nor did I receive any call regarding the same.
When I checked the tracking ID of the same, it showed that the delivery was never attempted nor did it reach Coimbatore hub .
It's been 2 months/60 days from the delivery of the product.
So either give me my product back or reimburse me for the same.
Order ID[protected]
Contact-[protected]
Tracking ID:[protected]
Thank you.
Hoping early reply

I talked to Amazon customer service regarding refund they said that refund has been initiated from their side and gave me a referal no.[protected] and told me to contact bank give this referral number
Please help me regarding this... And plz credit my money as soon as possible

I was ordered HP Chromebook 14" laptop of amount 27999/- from Amazon on dated[protected] & I was returned it on immediately but now it's already more than 20 days still on the daily basis I m having long long discussion with Amazon customer care representatives & following the Amazon rules & policies and waiting for my refund back...I just received this number from Amazon TRM559TG0000KTOSYY8Y but still I didn't get any payment in my account...now what should I do .. should I need to take an legal action against Amazon???

I was ordered HP Chromebook 14" Laptop of amount 27999/- form Amazon or I was returned it to immediately but now it's already one month passed out to having regular discussion with Amazon ### CUSTOMER support but still I didn't get any refund in my bank account.
They just shared me this number on my mail which is not trackable TRM559TG0000KTOSYY8Y...should I need to take an legal action against Amazon.

I am having great issues which the return of my order Redmi note 10 phone which I had ordered from Amazon. Its been 3 months now, I am struggling to return it but nothing has been done.
As the product which I got was damaged so I filed a return request for it several times but something or the other issue had occured everytime.
The major issue was that as the display of the phone is broken, I cannot provide the IMEI verification code to the agent.
I have mentioned the same issue numerous times but nothing has been done.
I am literally fed up now as I have contacted hundred of times to calls and through emails, many promises has been made to me everytime but no one has done nothing.
The most saddest part is that my emails are not been answered now from your end.
I literally need help... I request to please reply and help me regarding this.
Order ID:[protected]

I bought a phone which is hanging and I called to refund after the technician visit but they kept me on call for 2 hrs n kept me saying day the same is not possible as their technician gave a resolved report where as the technician have given not resolved report.

I want to complain against Amazon as it’s a harassment to customer to be on call for 2 to 3 hr

I want a strict action to be taken towards dem

Ordered TV, got delivered on Monday 4th Oct, Installation scheduled on Tuesday 5th Oct, but Technician decides to reschedule on Friday 8th Oct.
On the Installation day he informs that he will come but doesn't turn up and after calling him he says that he will not come today.
I complaint to Amazon and speak to Sachin the escalations TL who asked me for last chance and promised that this will not happen again and also provides me with a ₹500 Amazon pay.

Then the installation is scheduled on Sunday 10th but Technician still says he won't come today and not sure when he will come as he has some problem in the software and won't get pay.

Orderd a watch on same address as used for previous deliveries. But this time worst ever experience faced as my nearest delivery agent returned my watch without informing me.
Reason mentioned for returning watch is “delivery address is out of service carriers”.
My contact number is [protected]
Tracking ID:[protected]