Amazon India Complaints & Reviews

25/06/2021 I cancelled my order no.4325 from Amazon app, the amount deducted from my debit card no.7060 in rupees 11520/- . The coustomer care of Amazon telling me file a charge back form but my branch is not giving me charge back/charge dispute form. Please help me for refund my money into my account as soon as possible.I am attaching bank copy of not received amount.

I ordered footwear of size 11 and recieved size 7. So i called customer care and they said that ive to place a nee order again. I said im ready to place new order but before that i wanted to confirm that i will recieve correct size nxt time. So representative said that sometimes the prb. Happens and assured that next time u will recieve right size and if i dont its their responsibility. But 2nd time also i recieved wrong size 7. 2 times money got deducted as it was prepaid order. I have to keep tracking refunds..its so troublesome. Amazon quality has declined. Earlier i use to trust amazon but now i dont.

Today, I have placed order of two books of price more than Rs 500 each. While one has free delivery, while the other is having Rs 100 delivery charge. It is not justified. Please resolve the issue before delivery of the order.

29 august2021 ko maine amazone se shocks aur running shoes upi pin se shoping kiya mere paise network ke problem ki wajah se cutt gaye aur ek hafte baad bhi paise nahi refund huye.use refund kiya jaye.

I send 15000 to shobha kumari account but payment not reach and show pending payment 31 aug 2021
Bank reference id[protected]
Transfer to[protected]
Pls help me earlier

My account no[protected]

I purchased a product on amazon on 19th of August using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 24 th of this month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as[protected]. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status of my refund.. Amazon customer care are saying its an error from the bank and not them..

I have ordered the Pathfinder Academy : Csir-Jrf-Net Life Sciences Book Combo Set With Ecology on 1 September. Today only(5 September) I got the delivery, but I have recieved only 4 books out of the 7 books which was mentioned in the order.
I have recieved only life sciences part1 and part 2, general aptitude and MCQ book.Please send me my remaining books. And I did the payment for all 7 book.
Below I am attaching the pictures of my order and the books that I have recieved.I have trusted amazon for so long, so I request you to please look into this matter.

Am Gomathy got some part time jobs in Amazon . They have created an account and started to do the task . Then they are saying continue to recharge for rs. 20000. And after recharging you will be withdrawing the cash fully but at the end I cannot able to withdraw the money and getted locked now. Please help me to recover from this

My order id #[protected] My name is Pranay kumar Mandal and I had ordered 01 quantity of Philips Audios IN-MMS6080B/94 2.1 Channel Multimedia Speakers RS. 5290.00 on 08-08-21 for gifting my friend and i replace this order due to different item received of the product instead of that product. on next day couldn't replaced the product due to some issue told by delivery boy so i returned that product. Now Amazon said same reason which i told them for my replacement. Now they didn't replace my product and didn't refund also, i mail them but they said that same things now I'm stuck in middle situation. So
please kindly respond to this complaint it's very urgent.it's been almost 1 month I'm suffering. Either my product replace or initiate refund. My account no. is [[protected] ]

I ordered something from amazon.in and the payment was declined but the money was deducted from my account. I haven't recieved my refund and i would like to get it as soon as possible.
Order #[protected]

Hi,

This is regarding order#[protected].

I have returned this order on next day of delivery (24th Aug). I didn’t received refund yet. Instead I was told that refund can’t be processes as item is different from what is sent.

Yes, item was different what was sent to me thats why I returned it mentioning same.

Spoken with agent Abhishek when not received refund after two days of return and was told that we (amazon) received it today morning in our warehouse and refund will get processed till next day.

I didn’t got any refund. I called again through app and connected with agent - Neha. She told that we didn’t received it yet in our warehouse (Mumbai). Once we receive it, refund get processed till 3rd of Sep.

I was not satisfied with both agents statement as both of them said different.

I asked her to transfer to supervisor to get this issue resolved. I was connected with - Amit there and he also told me same thing as Neha described me.

I was waiting and connected again to an agent - Abhishek (This was same person I remember by his voice on my first interaction). I told him that you said me earlier that item was received and refund get initiated today or next morning but still no resolution.

He put me on hold today thrice for long and came up with the statement that refund can’t be processed from his hand.

Wow, after 10-12 days What I got is NO RESOLUTION

As per him Amazon or his agent didn’t asked for any picture proof of product what received and not even took steps to verify product while return.

This shows that mistake is all from Amazon side.

Is this the way Amazon response towards resolution?

I am Amazon Prime member since long and placed a lot of orders.

This is the first time I faced this kind of silly response from Amazon.

See, I want my refund asap now.

Details :

Name - Sanjeet Kumar Yadav
Email ID - [protected]@gmail.com
Mob. No. - [protected]

Let me know for any further information.

Regards,
Sanjeet Yadav

Amazon Order ID #[protected]
product discripton G-T-A VCity-Digital Download-NO DVD-NO CD-NO online multiplayer mode-full pc game
I am an senior citizen aged 73years wish to play the game since your product description shows that it is easily to downladed hence I have placed the order as per above on 05-07-21
Surprised to note that I have received a notice from the seller that Order Id and Product name asked me to send whatsapp and mail noted therein I have also send whatsapp and Mail on 14-07-21 to the address noted in the notice ( Xerox copty attached here in)till now there is no reply from their end both whatsapp and mail
You have dealing with a fraudulent supplier so you are requested to return the money amount paid by me to my bankers Rs.655/-immediately a line of reply is solicited from your end to me

Sundaramoorthi S

Would like to bring to your notice that the amount of rs 840.16 has been deducted from my icici account and the transaction msg says vsi/Amazon/prim. Neither had I done any transaction nor did I get any otp. I came to know about the same when I got amount deduction text message. The amount is debited on 02 September 2021. Please provide needed assistance and support. Please find attachment regarding the same.

Subject: Refund amount is not reflected in my account

I was suppose to get the refund amount of RS 456 from Amazon
They have processed on 8 August 2021, but still it has not reflected in my account.

They have provided me the reference number which is as follows:

The Refund Reference Number for the transaction is[protected].
Refund ID - refund for the order[protected]

Kindly look into the matter.

Thank you

Dear Team,

I Mr. G Ranjith Kumar,

My order details
Order Date :[protected]
Order # :[protected]
Order total : Rs.750/-
above product did not received and my amount of Rs 750/- not yet refunded
present I don't want above product, kindly refund the my payment amount

Thanking your
G. Ranjith Kumar
[protected]

Maine Amazon se Sparx men Blue running shoes liye aur for return kar diye jiska price tha 790 rupye jiska refund mere account me abhi tak credit nahi hue hain mujhe Amazon ki traf se refund reference number mail kiye gye 29.8.2021 ko jo hai
Refund Reference # 30005112251225134941339
Amazon
Aur order I'd hai
Order date

13-Aug-2021

Order #

[protected]

Order total

790.00 (1 item)

Maine Amazon se Sparx men Blue running shoes liye aur for return kar diye jiska price tha 790 rupye jiska refund mere account me abhi tak credit nahi hue hain mainme bar bar account balance check kiya aur branch bhi visit kiya khi se kisi bhi prakar ki help nahi mil payi aur indian bank customer care ki aur se bhi koi help nahi mil payi

I have been an amazon customer for more than 4 years. I am writing this mail with utmost disappointment with amazon india customer service. I have ordered oculus quest 2 VR from https://amz.run/4rGE for 35000 INR (479.83 USD) and received a very small package instead. I didn't even open the package as I know that Oculus quest VR will come only in a large box and will weight around 2 pounds, the package I got weigh less than 0.2 pounds and I understood that I got scammed by the seller who is https://amz.run/4rGH I saw that there are other buyers who has the same experience on the same time in the seller feedback. So I raised the issue with Amazon for a refund and they asked me to send the pictures which then I sent as proof, the package was labelled and unopened so that it would be clear that I didn't do anything with the package. I have been using amazon for 4 years and ordered 100s of products till now but never faced any such issue till now. I was confident about the investigation and was waiting for the update. Today I received a response from the investigation team saying that the correct and complete order was delivered to me intact and they can't initiate a refund. I was totally shocked by the response as it's clear from the photos that the package does not contain a VR as the dimensions of the package is very small. I still have the package which is unopened. Now I have no other options as I lost 35000 Rs which is a huge amount for me. Please assign a new investigation team and investigate properly by checking with the courier company. I know that the courier company will keep the weight of each package and that is enough to understand that this is not the right product. Actual product will weigh 1.8 pounds as per the specification in the product page, however the package weight is less than 0, 2 pounds. I am attaching the photos of the sealed package from amazon. I trusted amazon till now. Now my trust is lost as well as my pride is shaken to the core as the investigation concludes that I was trying to cheat amazon.

Order ID: ORDER #[protected]

Sir I didn't received my refunded amount to bank account of allahabad bank 858 rs plz provide my refunded amount of 858rs

हमने वन प्लस ब्लूटूथ खरीदा जो नकली निकला कम्पनी वापस नहीं ले रही है कृपया हमारे उत्पाद का रिटर्न बनवाए और रिफंड दिलवाएं ।

Order ID[protected]