Amazon India Complaints & Reviews

Had purchased a HP laptop on Amazon India platform on 28th July 2021. The Laptop delivered was defective and Amazon had sent in their personnel to verify the defect on 4th August which was successfully verified as defective and therefore a replacement order was accepted by Amazon. At the time of delivery of the replacement order the delivery executive did not deliver the product claiming that the laptop to be exchanged should be in a working condition. Subsequently a refund request was initiated by Amazon customer care which was never picked up. No one from the Amazon team contacted for the pickup of the laptop even after multiple requests were raised for a return pickup over a period of one month. After one month Amazon India is disclaiming it’s liability to pickup the defective product and refunding my money. I have emails invoices and records of all the return requests raised. Why should a consumer be punished for the sellers fault and can the seller just waive off its liability like this ??

I m jasia I ordered a catwalk sandle and I received a different products and the pick up is done almost 15 days but my refund is not reach in my account and today Amazon customer service provider me refrence no. But I contact a bank customer care he said there is no refund amount received in your account the reference no is 30005112041204093887515 PLL resolve my issue

I m jasia ... I ordered a catwalk sandle and I received a different products and the pick done is almost 15 days but my refund is not reach in my account the Amazon customer provide me today reference no. And I contact a bank customer and he said there is no refund amount received In ur account the reference no. Is 30005112041204093887515 plzzz check this once and resolve my issue

I m jasia I ordered a catwalk sandle but I received a different product and the product is pick up almost 15 days and my refund is not reach in my account...the reference no provide me 30005112041204093887515 I contact my bank customer care he said there is no refund amount in ur bank PLZZ resolve my issue as soon as possible

Refund of Rs. 749/- has been made by Amazon on 28 January 2020 regarding the product reference number is - [protected]. But the refund has not been received yet.
Bank saying no amount is received by them. I've talked to them again and again but no response is coming. So I need to fail a "charge dispute " on them, to get the full details. I need to bank resolve this issue as soon as possible or I'm gonna take some legal action.

Delivery Boy picked Flipkart order not ready to return my product.

Amazon product is with me that has no use for me. And I lost my flipcat order too which price is too much than amazon product.

I have order oneplus nord 2. But received empty box. I have call from amazon customer service. But she said I can't help you. I have investigate and your product deliverd your doorstop safely. So I am not back your money .and replacement. Plz help me. Back my money.i have paid on 29999.😤😤😤

Sir,
I have already ordered bass headset one month ago. But still i didn't received order in Amazon app shows " order delayed due to late" it does not shows estimated delivery date. Kindly give permanent solution for this

I ordered a gaming cabinet for my pc and then i returned it without receiving after that i did not received any refund from amazon. I have complaint about it on amazon helpline number but they are keep telling me that your amount will be credited within 2-3 days but it's been 20 days i did not receive any amount.

I have purchased against one LED TV (80 cm) by order no. :[protected] on dated[protected] and, received against Invoice no. : SDEG-85316, Invoice details: HR-SDEG[protected] on dated:[protected].
In this context, i would like to inform you, no any person has still reached at my delivery address for installation this TV.
Please take prompt action for installation immediately.

With Best Regards

Sant Prasad Singh
(m_[protected])

Your return pick-up is scheduled for: Thursday, 26 Aug, 2021, 07:00 - 19:00 The phone number we've given to the carrier for this pick-up is [protected]

Pickup Address
Rahela
703 14/144 Ratan Esquire, Apartment, Chunnigan
Chunni Ganj
KANPUR Nager, UTTAR PRADESH, 208001
Phone: [protected]
Pickup Time:
Thursday, 26 Aug, 2021, 07:00 - 19:00
Pickup Tracking ID:
[protected]
Amazon Return ID: DGJR4Ln5RRMA
Order ID:[protected]
Item Descriptions
Quantity
Coverage Hybrid Armor Design Detachable and Stand-Up Feature Dual Layer Protective Shell Hard Back Cover for Moto E5 - XT1920DL 5.7Inch - Jet Black

Consignment number:[protected]
package Number :[protected]

My package was return without deliver...
And there is not any phone call by delivery boy and no refund of money.

I have ordered on Amazon.in for HP F6V97AA#ACJ EXTERNAL DVD-RW DRIVE but product containing another model number i.e. GP70N was delivered, moreover even after placing the order of replacement again same items was delivered. Descripstion mentioned on product and invoice are varied.

I ordered one comforter ( blanket) kn 9th June. I returned this product on 12 th June due to colour quality, but still I havn't received my refund amount. Amazon I request you, please return my money.
Please check what is the reason and refund me my amount.

Hi,

I am happy with Amazon service and products. I have complaint about one Amazon employee his name is Mohammed Saif Saleem he is from Hyderabad and working for Hyderabad Amazon facility as per my knowledge. He has criminal charges against him for IPC 506 and 507. Multiple FIRs are booked against him since last 2 years and he is working without any issues in Amazon. All FIRs are booked in Saidabad police station, Hyderabad. His mobile no is [protected].

If Amazon starts hiring people who has criminal background then it will be very bad for company growth. Please take action against this fellow. His mobile

I Have ordered oneplus buds z from [protected]. I returned it on 20 aug. but i have not received my money till now.. please return my money ASAP

I have not get the refund of ruppes 99 pls give my refund

Amazon is full of ### delivery guys they don't know how to talk to consumer and it happens every time amazon never take action. I ordered clogs 2 times from amazon but delivery boy refused to deliver at given address and said do what you can do nothing going to happen with me...Flipkart myntra shopclues every delivery guy came to given address dont know to tell you guys but amazon is worst

Dear Amazon Quality Control Team,
This is in reference to product #[protected]DeoDap Multicolour Bracelet/Rakhi for brother) as it was ordered by my sister for this Rakshabandhan.
The delivery staff (Contact No. +91 [protected], Name as per Truecaller Mr. Tahir) came to deliver at my registered address H-8/7, Third Floor, Malviya Nagar, New Delhi - 110017 and called me from the main gate of building.
I requested him to bring the product to third floor as all deliveries are made at my doorstep by all companies, venders and Amazon.
I am a Prime member and same can be verified with my contact number +91 [protected] and I receive Amazon deliveries almost every single day.
This delivery staff denied coming upstairs and hung up the phone.
I called him a few times, however he didn't answer and when he finally answered in a very rude tone of voice stating, "I have gone somewhere else and will come back later" also mentioning again that he won't come up.
There is a dog owned by ground floor owner and the dog is always chained and locked inside.
Delivery staff mentioned that dog was barking and you need to come down to take it, I asked him he should have called me if this was the case and he hung up the phone second time.
I informed him that this parcel is a Rakhi for tomorrow's festival and need to have it today as my sister is far and hence she ordered it online, however he hung up the phone with a lot of arrogance.
He was extremely rude while talking and arrogantly hung up my phone.
The product was never delivered.
I contacted customer care a few times and spoke to 04 staff Ms Fatima, Supervisor Mr. Sarvanon, another female executive (Don't remember the name) on 21-Aug 2021 and Mr. Nikhil on 22-Aug 2021.
I provided the product details to them, they found the product, put me on hold for never returning as I waited for more than average 25 to 30 minutes on hold.
While talking to Supervisor Mr. Sarvanon, I couldn't hear him as soon as I provided him product order no. and he found the correct product; I waited for more than 03 minutes asking him if he could hear me and then hung up, however he never called back, though he had called back when he initially asked me grab the order number for this prodcut.
This is how my Rakshabandhan was ruined this year due to negligence of your delivery staff.
Being a Prime member I insist to take required actions against the delivery staff for his rude, unethical, insensitive, arrogant and unprofessional behaviour and your customer support staff for not helping at all.
I am extremely disappointed and sad as this is one occasion we wait to celebrate as brothers and sisters and I still haven't received my Rakhi this year due to your delivery staff's incompetence and arrogance.
I need to know what actions are going to be taken against the arrogant and rude delivery staff and your incompetent customer non-support staff.

Regards,

Sonu Kaushal
Mob No. +91 [protected]

I'm Krishna Kumari. I ordered a product form India to US through amazon app couple days before, and the order was successfully placed and money was also debited from the account. And the problem is after one day the product which I ordered was not showing in my orders list. Then immediately I contact the customer care and they asked me check the confirmation messages. Sad thing is my amazon account is not linked with any E-mail it has only phone number. I didn't get any confirmation message to mobile number from the amazon about the product when I was placed. and money also debited from the account directly without providing any OTP. only proofs I have is Screenshots and the transaction details. Here I upload all the proofs.