Amazon India Complaints & Reviews

On 26th august 2020 i have ordered sky line 5 in 1 inflatable 3-seater queen size sofa cum bed with pump (74x60x25 inches, black) and on 08th september 2020 i received a message that my item is out for delivery but they did not deliver my item that day and it shows delivered. So i raised complain and they got me delivered on 09th september i received the package. However the package was very small comparing to my ordered item. So i just made a hole to peep inside and to my surprise it was set of face mask.. I raised complaint to amazon and they kept on transferring my call to 6 or 7 departments for 48 minutes and lastly they said they will investigate and resolve but till now no sign of investigation. Is really amazon practicing fraud after lock down?? Their reputation comes down to looting customers? Kindly help me resolve my issue and refund me.

I have purchased a mosquito racket bat from amazon (Order #[protected] on 21/8/2020 and they deliver it on 3/9/2020. Please find the attached pics of the item, which contain a make in india logo and the product mentioned as made by prc. I talk with amazon customer care and they are telling the the product is from china but the service providing by a indian company thats why it happened.

As i know, make in india logo can use for indian product only, hope that you will take necessary action against the seller who used the make in india logo for a china product.

I had purchased one washing machine some months back the water inflow is coming slow and take some more time and some times off the machine automatically hence
My family members to swit on again. Pl attend the waching machine at the earliest - regards jayapal sbi retired officer mob [protected]

Two days before one of your agent pick return item but till now there is no information about return agent name was mohammed his pin-3849 i want to know status of my refund

I sent 3000 rs. Money via amazon pay upi on 31 august to another bank account. The amount got deducted from my pnb bank account but never received by bob bank account. It is still showing pending. Tried contacting bank, they are saying they can't do anything about it. Please help me.

I bought boat headphoe on amazon dated 16- jan -2020, befor completing 1 year warranty one side of headphone not working, please repair it or replace it
As soon as.

I ordered a mobile in amazon but the phone was not working properly so I sent it back and asked for refund.
They said the money will be refunded within 9th September 2020.
And I got reference id but still. Now I didn't get any refund
So I want to know my refund status

I had purchased the product from amazon, but after that when i looked to cancel the order, the option was not available. My order number is [protected]. When I contacted the customer service of amazon, they asked me to file a cancelation complaint in Ecom Express, as you are their courier partner for this product. I have been trying to cancel it for a week. Just do the needful. Please cancel it as soon as possible.

Hi, i am sneha.
I ordered blackberry evolve mobile phone in aug 21st 2020.
In inr 17999.

My ordered delivered date was 31st aug 2020 but it was delivered 2nd sep 2020.

When i opened parsel then i found that mobile box was allready opned and old.
Then i opened mobile box and i find there is no mobile phone in that box. Then i called customer care and explain everthing, they told me to wait for 5days. After 3 day i called again then the customer care agent told me they delivered correct box, but when i recived the product box it was opened and their was no mobile phone in the box and that was empty only. I called to the company they are blaming me only, so i wants to file grievance against this issue and i needs the product which i have ordered from amazon.

Order id:[protected]
Date of order: 21/8/2020
Amount: rs17999
Product: blackberry mobile phone,
Delivered date: 2/9/2020,
E-mail: [protected]@gmail.com

Respected sir,
my order no :[protected], one plus buds placed on 31st august 2020 .
estimated delivery date was 9th september 2020.
on 7th september i received a notification that the order is out of delivery and received a number [protected]. I called the number and had a conversation which is given below :

Called the delivery boy at 10:00am, delivery boy picks the call.
nimit: hello sir, where are you, you have my delivery
delivery boy: by which name the order is and where i have to deliver it?
nimit: delivery is in the name of nimit jain, (further said), have you seen the state bank of india in manpur
delivery boy : yes, that is in front of the electricity office .
nimit : yes, exactly, when you reach just give me a call. By the way, what time will you reach ?
delivery boy : sir it will take one and one and half hours . but the area doesn't come into my delivery point but it has come to me by mistake, but will deliver it
nimit : ok, make it fast please.

the call got disconnected.

Again at 12'o' clock
called the delivery boy.

Nimit : sir, where are you, when will you reach?
delivery boy : it will be delayed, will reach by 2pm
nimit : ok sir, make it soon

the call got disconnected.

Again at 3 pm
called the delivery boy.

Nimit : sir, where are you, when will you reach?
delivery boy : it will be delayed, will reach by evening
nimit : ok sir, make it soon

Again at 5 pm
called the delivery boy.

Nimit : sir, where are you, when will you reach?
delivery boy : it will be delayed, will reach
nimit : ok sir, but my shop get closes at 7, when will you come
delivery boy : while returning to office, i will delivery it
nimit : ok sir

Again at 6:30 pm
called the delivery boy.

Nimit : sir, where are you, when will you reach?
delivery boy : sir, the package is not with me.
nimit : why have you been saying since morning, product with you.
delivery boy : product will not be delivered .
and the calls get disconnected.

and after that day, i have called several times, to amazon, but you have so much of the worst service that you don't value your customer .

and your delivery team update the status that address was incorrect or incomplete, and from many of years i have been receiving the deliveries

now its 9th, i have not received the order.
What are you all doing?

First, the delivery wasted my day and your customer service just provided me with fake excuses .

i need a solution to this, i have been mentally harassed, for a small thing, which is a prepaid order.

kindly revert me with a proper solution .

thanking you
nimit jain
[protected]/[protected]

In reviewing my banking statement I have discovered a charge of $14.05 has been debited from my checking account since last October through this September. That is 12 months or a total of $168.60. Please investigate this charge. I have no idea what it is for. I am in a debt consolidation program with National Debt Relief since September 2019. Although Amazon was included in the program, I sent them a letter stating that they are to send all mail to to National Debt Relief, 11 Broadway, Suite 1600, New York, NY 10004. I am still in the program and as far as I know, they are still in negotiations with Amazon. I feel this charge is fraudulent. I am also sending this correspondence to National Debt Relief.

I have placed an order for samsung s10 on[protected]. The handset was having some issue. So, amazon has replaced me the piece. The replaced piece was delivered to me on 16.08.2020. Unfortunately, the second handset was also having the touch issue. I spoke to amazon and they have arranged for the mobile inspection at my place. They have found the touch issue. Amazon agreed to make refund once they receive the order. On 26.08.2020. They have arranged for the pick up. The handset was delivered to them on 26.08.2020. They received the handset on 29.08.2020. (As per there system). 30.08.2020 (As per my system). They told it will take 3-5 business days for initiating the refund. Today is 09.08.2020. Still my refund is not initiated.
I have made several calls daily. Only answer i am getting is within 24 hours. You will get your refund. I am middle class person. With hardwork, i have saved money for mobile.

I request you please help me in getting my refund back.

I had ordered a ladies rakhi for rakshabandhan from amazon which did not reach me, i cancelled it and put a request for refund which was initiated by amazon on 7 august 2020 and
I have yet not received my amount on my account yet.

I have mailed amazon on my 2 safe ordered and show delivered but was not delivered to me.
The moment i had recvd msg saying product delivered i called them and said that i havnt recvd anything but they were like dont panic u will recv your product within next 4 working days or we will refund you.
But aftr 4 days when i complaint again they registered my complaint and said they will investigate the matter and revert within next 4-5 days.
Aftr 4-5 days when i didnt recv any revert i called to check and then they saying tht the product has been delivered to me and to check at my place and with neighbour. If i had recevid the product myself why will i file a complaint of not receving and the delivery boy has his own theory that he has kept the product in my lobby area of the building and informed me upstair abt the product which is a lie. I feel its all under the same scanner of scam. They are scamming customer with fraud.

I have got following refund amount from the amazon.com in last week

of August 2020 which has not been credited to my SB Account [protected]

RPN 75260820234041713665495 Rs.2240.00
RPN 75260820244041918310259 Rs. 499.00
The said amount may be credited to my SB Account.
Thanks.

Sir, we have received invoice in-del[protected] invoice details hr-del[protected]Purchase vivo y91i mobile) in the invoice you have not to mention.
My company gst no. 07aaifr3528g1z6 and you are billing atul jain 2c/17 new rohtak road karol bagh new delhi-5 but my company rishabh international registered in gst b. N. 2722 main sadar thana road sadar bazar delhi-6.
Sir please i request to the new invoice issue, mention in my company gst no. I am also three or four-time already e-mail your company. Please as early as soon

Thanks

Atul jain
Rishabh international
[protected]
Date 22.08.2020

Amazon account my num [protected] my not credit account my trnx id num[protected]

Order placed 14 august 2020, order #[protected], delivered 22-aug-2020, total rs. 799.00o order id: your amazon.in[protected] refund reference number 09/05 12:41:55

I got this message from amazaon.in 'your refund for the order[protected] of rs.799.00 has been processed successfully on[protected]. The amount should reflect in your account by[protected].""
The refund reference number for the transaction is hsbcn[protected]. I need refund.

Sir/madam, i am very pleased with amazon with the delivery and its product services and since i order mostly from it but lately these days its services has been deteriorating day by day as i have ordered a product on
24-aug-2020
With order no as[protected] and got delivered on 7 september but since the product was not as good as expected i opted for a return,
My return details are as
Pickup time:
Tuesday, 8 sep, 2020, 07:00 - 19:00
Pickup tracking id:
[protected]
I cannot raise a complain in company website because the customer service there hasn't been very helpful in attending my query.
Please help me with my issue i would be forever in your debt.
Thank you
My contact details are as
Imchen. [protected]@gmail.com

Hi team,

My account is locked, as i have used international card on my amazon account for the latest order which is cancelled. I got a message asking for billing information and i have provided it couple of times however it still says couldn't unlock my account. I called you guys countless times for help but i haven't recieved any, moreover my prime account is locked where that's the only source of entertainment i have in this pandemic. Whenever i login to my account i see a message stating we have sent email and message for further steps and saddest part is i haven't received any email from amazon so far with any kind of details. This is really frustrating and annoying that my amazon shopping account and amazon prime is locked and can't use the service for which i'm paying. It's really sad that none of your agents have that much of calibre to helpe me out. Very poor customer service. Very disappointed with amazon.

Name: sonia

Contact number: [protected]

Email: [protected]@gmail.com

Unlock my amazon account immediately.

Regards,

Sonia.