Order Details
Product: Amazon Brand - Solimo XXXL Bean Bag Filled with Beans (Gym - H - Yellow Blue) (Faux Leather).
Ordered Qty - 4
Delivered Qty - 2
Delivery Date - 19 Sept 2023
Tracking Ids - [protected] and [protected]
Order No.[protected]
I placed an order for 4 items, but upon delivery, I only received 2 of them. On delivery date, I made a call to Amazon's customer care and they raised a complaint. On 22 Sept 2023 they set an investigation and their investigation revealed that all four items were delivered. I requested a complaint number from Amazon, but unfortunately, they abruptly ended the phone call. After this, I made a contact to the delivery person, he confirmed that only 2 items were delivered. Subsequently, when I reached out to the company's office, they acknowledged receiving only 2 items from Amazon they also have a record, and they are ready to provide it.
This was really a bad experience. I made a contact to Solimo helpdesk and they said that its amazon's fault.
Sep 27, 2023
Complaint marked as Resolved I talked to amazon customer service again and this time a well-mannered operator attended my query and she resolved the issue within 24 hrs. I got my refund initiated for the remaining 2 quantities
Amazon India customer support has been notified about the posted complaint.
Sub: cheap tricks are being played by Amazon by sending other products instead of ordered product.
Ref: Order#[protected], Ordered on 8 October 2023
Payment processed : EMI Rs. 1284.30 for 6 months
I am very sorry to bring to your attention that on September 22nd, I ordered a Blow Hot sapphire 4 burners gas stove and after a week, I received a call from Amazon delivery boy insisting on taking delivery from security later because he could not deliver the product at my door step. When I refused to take delivery from security, he finally visited my residence where I saw the product package was tampered with and it appeared to be opened the carton and I asked what happened and why it is in this position and he rudely said nothing has happened and compelled me to take delivery and said I cannot according to Amazon policy customers are advised not to take delivery. Surprisingly, I did not receive a replacement product but rather a refund. Later, when the Dussehra offer began again, I purchased the same product and this time I received a discount along with a no-cost EMI offer and I was eagerly awaiting the product, and on 12th 2.30 PM Amazon delivery boy visited my residence where elders were not present and only my 9-year-old child was present, and the Amazon delivery boy delivered the product to my kid and called me for OTP, where I requested him to come after half an hour so that elders would be present in the house to collect the delivery and I believe delivering the product to the kids is against Amazon policy and even kids do not know about the product or anything he left the house with the product and later after half an hour I tried to reach him many times but he did not respond to me and in the evening I brought the same thing to Amazon customer care and I was told they have lodged a complaint.
Yesterday, on the 14th of October, at around 8 p.m., an Amazon delivery boy came to my house and asked to take delivery of a parcel of tags that I had not ordered other than the gas stove, and I told him that it was not ordered by me and that it was dispatched to me by mistake, and he took back the product, and surprisingly, today afternoon, another delivery boy came with the same parcel and asked me to take the product, He stated that it is prepaid, so why can't you take the parcel? I stated that I did not intend to accept delivery of others and gave back after 10 minutes when I received a call asking if I had rejected the product, to which I replied yes.
Dear Sir/Madame, When I contacted Amazon customer service, I received a recorded message stating that I had rejected the Blow hot sapphire 4 burners gas stove delivery, which I did not reject, and I am shocked to learn why these cheap tricks are being played by sending other products that I did not order and then treating that rejection as if I had rejected the Blow hot sapphire 4 burners gas stove, which is unfair and do not meet the standards of the reputed firm like Amazon. Please look into this the game played by the people.
Please look into the criminal ideology used to cheat the customers. I request that management consider how much time and effort customers put into ordering products and how they are disappointed. Looking at all of these criminal ideologies makes me think twice about ordering from Amazon and sharing the same with friends and family.
As I ordered this with a credit card and the EMI was processed, I'm uncertain about how to proceed.
Kind regards
Munaga Srinivas Kumar
Mobile no- [protected]