Amazon India Complaints & Reviews

I placed an order at Amazon India for one Flea Doctor {Electricaly charged Comb} vide Order #[protected] and received the same on 5th March 2020. While opened the packet, I found it defective and not working. While I tried to refund the same, I found it to be nonrefundable. Nonrefundable does not apply to a defective product where we have no scope for physical verification prior to purchase from an online retailer like Amazon India.
Please look to the matter for necessary action.

I have Ordered product on 2 March 2020 with reference Order#[protected], the order tracker its show as delivered on 6th March 2020, but still now order was not delivered to us.

I have made on online payment, could you please look into this. Deliver boy is not picking up the call. whenever to try to contact him, he disconnect the call.

Product not delivered and not shared any information about the same post 7 days they have cancelled my order without my consent and initiated refund

Without giving information and consent from customer how can they cancel the order

Order number:[protected] invoice number : del[protected]
Order date: 05.03.2020 invoice details : hr-del[protected]
Invoice date : 05.03.2020

Provide the solution asap

1 ptron tango bassbuds in-ear true wireless
Headphones (Tws) with mic - (Black) | b07tcjgxz4
(B07tcjgxz4)
Hsn:8517
₹1, 439.84 -₹84.75 1 ₹1, 355.09 9% cgst ₹121.95 ₹1, 599.00
9% sgst ₹121.96

Recently i have purchased this phone on amazon which is having camera colour defects which are not yet resolved by redmi. I asked amazon for refund for which they're refused by saying that they don't have refund policy. This is really disgusting amazon is saleing defective goods and once the customer is trapped they just give this # excuses. I requested the customer care executive to let me purchase other brand phone for which they are saying there policy does not allow

Dear Sir
Last day I ordered mamy poko pants diapers you wrongly delivered another brand bumtum.kindly replace the item as soon as possible. Here I'm attached the picture of ordered item and delivered item. Kindly check the following details and take the actions accordingly.

I ordered an inalsa food processor from amazon. It was found damaged. I ordered for its replacement. The status and the customer executive is saying that the product is replaced and they received the damaged product. I didn’t received the replaced product. I wrote a review about the product with its image. That damaged product bid still lying with me. I am not going to purchase anything form amazon from now onwards. They broke my trust form online purchasing and amazon both. I request you to please take the damaged product from me & return me my money. After several calls also they are saying that our investigation is complete and the product is replaced. We cannot do anything. This is not the right attitude towards the customer. They are saying that i have signed the replacement delivery. I haven’t signed anything. Please share with me the signature & the serial no of the origin damaged product and the replaced new product. So that i can match it with the product lying with me. Please return me my money. This is my last transaction and experience with amazon. Please take this seriously.

On february 29 i ordered tha mobile battery on amazon. I pay tha amount for the order by the way indian bank debit card. But i cancelled the order immediately. The amazon immediately initiated the refund amount to then indian bank account. But amount not credited to the account till date. I contact to the amazon customer service. They said we are initiated to the bank account but the your bank was holding the amount. So i want the amount immediately to process my amount and credited to the bank account.

I placed an order at amazon india for one flea doctor {electricaly charged comb} vide order #[protected] on 1st march 2020 and received the same on 5th march 2020. While opened the packet, i found it defective and not working. While i tried to refund the same, i found it to be nonrefundable. Nonrefundable does not apply to a defective product where we have no scope for physical verification prior to purchase from an e-retailer like amazon india.
Please look to the matter for necessary action

Dear sir

My account no[[protected]]
Order no[protected]
I purchased a product on amazon on[protected] using cash on delivery same was not received and i asked then for refund. As per their confirmation refund was initiated on[protected] maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as hsbcn[protected]. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman.

I have ordered a barcelona jersy 399rs throught using my debit card. I have cancelled it before shipping. I got a message your refund will be credited to the payment mode you used (Debit card). I have received my refund yet. They even don't give a reference number. I need my money back. Kinldly solve my problem as soon as possible

Order i'd[protected]

I ordered samsung galaxy note 9 128gb from amazon and when i opened it was an iphone which got delivered to me wrongly and i am behind them from 7 dsys but not get any resolution. I want to register complaint against them and my order number is
[protected]
Customer care are not giving any response and saying our social media team is working on it and we cant do anything and social media team is not doing anything.

For subject product from amazon, i return he product to seller. Last fifteen days, i did not see the refund. Let me please write the history below:
Recently i received following email from amazon:

"dear customer
We are writing to inform you regarding your return request for order #[protected] from amazon.in. Due to a technical issue at our end, you may not have received the option to choose a return pick up by amazon. We are sorry for the inconvenience caused.

In case, you already initiated self ship return but yet to dispatch the item, please cancel the self-ship return and opt for return pick up by amazon. Please refer to amazon.in/returns at this link: http://www.amazon.in/gp/css/returns/homepage.html

We appreciate your cooperation.

Amazon.in
http://www.amazon.in

In respond to that, i replied to remail: here is the reply:

Laxmi zaveri
Attachments
9:31 pm (19 hours ago)
To amazon.in

Well amazon
I have already shipped the package to seller. Attached is the speed post receipt for return package. You amazon think that i will not take action for this, i will wait till i get reply from your end
If you are so much worried for the customer, you please refund me the cost of shipping the package to seller, which came out to be rs 47.20
One more request: when i got the package and request for the return to amazon, the only choice i saw on amazon web page for refund was (Did not remember the actual word) amazon payment. I paid the amount when taking the delivery was with my debit card ending in xxx996 fore amount of rs. 938.00 and the date was feb. 27, 2020. The question i have is where is the refund going to be. So far i did not see the refund. I expect the refund should be in the my debit card account
But so far i did not hear any thing from amazon.
Hope to hear soon from you for my refund"
The email got undelivered due to address not found.
I looked several p, laces for to complain about my problem with no end to search. It a very very confusion by amazon to keep customer in confusion in place of giving contact telephone #.

Please need help as soon as possible.

Thanks

I ordered a juicer omega make online on 26th november 2019 paying more. It was supposed to be delivered to me by 29th november 2019. Repeated requests have put my order saying product in custom clearance. No one responded to my requests.in between, the same product appeared on amazon's web site with price as 89000/- for a brief period of time. They must have sold my product at a higher rate, i believe. After one such call on march 2, 2020 amazon unilaterally cancelled my order and when i protested the same 3rd march 2020, i am assured of redressal. So far no one has contacted. This is the sorry state of affairs at amazon. They don't really care for customers. They think indian customers can be taken for a ride because of our lax system. This company has to be thrown out of india and its high all act.

Alert:rs.999.00 spent via credit card xx5227 at amazon1258399 on[protected]:18:07:30 without pin/otp. Not you? Call [protected].

Unauthorized debit from my creditcard. I want refund of amount and need fraudulent action against this transaction.

Looks so many affected with amazon on this fraud. But no news or action. Available on amazon.

My mail id rajasekhar. [protected]@gmail.com

My problem has not been resolved for the last 20-22 days.

I have already given you all the information by mail.

My point is that the rewards points do not getting in my amazon account and that point goes into the account of keyur shah.
Please update my credit card with my amazon account. And please give my welcome point and other reword points.

Name: nitesh kumar sahani
Mabile: [protected]
Email: [protected]@gmail.com
Refund ref number: # 6ui6dr1n0000k6rkvyqv
Bank: indian bank

I have purchased a book from amazon on 23 february by making payment of 300 through india. Bank debit card. I have refund the item and amazon initiated refund on 1 march with reference number of # 6ui6dr1n0000k6rkvyqv. I talked custromer care so many time and branch to many time but they did not update my payment in my account yet.
So i contact amazon, they requested to fill charge dispute form with indian bank customer care. But indian bank customer care executive danying the existing of such form/facility. It is not about maney but about the customer care service offered by bank. It is the practical issue and may happen again in future for which bank should be ready with solution.

Kindly resolve the issue.

I have not received refund for the ear phones i had returned.
Return id dxxs2hq4rrma.
Ordre id[protected]
I had ordered philips ear phone, when i got the delivery, it was not philips, i sent it back, they again sent me the same ear phones which i had returned. I again returned the ear phones, this time i was promised that i will get the refund in 3 to 5 working days, i am still waiting for the refund.
Thanks
Regards
Sanjeev lekhi.

I am returned one order which i purchase from amazon. And from amazon sode they told me that we already refund your amount of @1499 to your bank accout (@30rs to amazon pay) (@1469 rs to bank account) but still till now i didn't gor the refund in my account and the date on which amazon return is[protected] and today is[protected]
My refund ref. Number is
Refund reference # 74332740049004870868155

I have been an amazon customer since 2013. But over the last few years my experience with amazon as been hell. They have tie ups with some of the most fraud sellers because amazon wants to make the most out of cheating customers. Sending defective products, wrong products, used and expired products, and non delivery have been happening with almost every purchase of mine. I have orderd plenty of products most of which have been a complete nightmare as i have mentioned above. My very recent purchase has been a birthday present worth 1200 which they have sent used. I also ordered a grocery item and the whole packet was cut open. I received it like that.in order to eat more commission amazon india is stooping so low every time. Fraud advertising, trash quality sellers and service, fake pricing, scratching off manufacture dates and prices from labels of clothing all of these are amazon's habit by now. On top of all these amazon is forcing it employees to buy from them by getting their employers to deduct 4-5 thousand rupees a year from their salary and booking it as amazon coupons, so that employees are deprived of their own choice of online shopping site. So many employees every year are forced to buy on amazon even if they wanted to invest that money somewhere else. Amazon india and its sellers are bloody parasites of the society and flushing them out is now the only right way to stop their poisonous influence on society.

Myself venkata reddy
My account number :[[protected]]. I ordered on item from amazon.com on 12 feb 2020amount of₹877 due to some reason i return the order. Refund initiated by amazon on 20 feb 2020 and i got refund reference number [[protected]] from amazon. But till now refund amount not reflect my bank account. Kindly do the needful.

I have attached screen shot of refund initiated mail from amazon.