Amazon India Complaints & Reviews

Hello,

This is to confirm that refund for amount 519.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund Reference # 788858

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Thanks for choosing Amazon.in

Order #

[protected]

This order was shipped on 19 february, 2020 and was expected to be delivered by 25th february, 2020. However the tracking number provided is invalid and no tracking info available against the tracking id even after 1 week of product shipment. Now the amazon team is not able to contact the seller and giving me the lame reasons of delaying my refund. This is the instance of third class service from amazon where every agent provides different information and just delays the refund process. The order amount is more than 60k and they are not refunding the money.

Third class service

I ordered a product name muscleblaze whey performance protection 4kg from amazon 19, Feb, 2019 worth Rs 5964 . The product is delivered in nearby store. Then I took the product from the store.
But when I opened the product I found that seal is opened and the powder is also spilled in the bucket.
Then I contact amazon customer service, they told me that they can't take any action because the store manager can't mark this product as picked up and tell that I have to wait .
After 2 days thei got the notification that my order is picked up. Then I again call customer care, they ask me for snapshot of damaged product and wait till 3 days so that there consent team will investigate.
After 3 days I again called amazon customer care regarding any update. Then they say that I can't get any replacement or return . When I ask the reason then the say that the resolution is coming from investigation department and they can't do anything. And they can't help me regarding this order.
According to reports 60-70% of supplement in india are fake.
Then why I consume this product. I want my money back.
If amazon can't give my money then they should send me a written letter which stats that this supplement is safe to consume and doesn't have any side effects. Then only I consume this product.
This is not a small amount, I can't throw away this product nor I consume it without any written proof.
Amazon investigation department should send a written letter to me regarding this product authenticity otherwise give my money back. My order no.[protected]

I ordered garlic powder through amazon by paying online (Order no:[protected] on 16/02/2020 and on sunday morning (23rd february 2020) when i woke up, i received a message that the item is delivered to me. When i went down, i noticed the gate in open condition and found the garlic powder (The ordered item) damaged by stray dogs spread all over the car parking area.

I checked the delivery status on my amazon app and check the status of the order and found the status mentioned as delivered the product to customer and obtained customer signature. (I checked my phone call history and i couldn’t find any missed call from the delivery agent)

When i searched on the internet (By typing, item destroyed by dog) i found similar complaints from customers (Refer -https://sellercentral.amazon.com/forums/t/item-destroyed-by-dog/17684) and repetition of the same issue that happened to me is clear evidence of non-resolving of this identified nonconformity by amazon quality or customer care division. So, i contacted amazon customer - care and when i explained my issue, the amazon representative offered me a refund, but being a person who is concerned about public, i refused the offer and requested her to give an assurance that next time this will not happen. But her answer was very provocative and that resulted me to write a feedback about this issue on amazon. But i received a response from amazon 3 days after the issue, stating that they are not able to post this feedback due to their community guidelines. Also, they never expressed any kind of regret for the inconveniences happened to customer.

I ordered this item for the preparation of a particular dish (Requested my majority of my family members) on the occasion of a family get-together and due to this inconvenience from amazon (Who has the vital responsibility to deliver the item which is paid by the customer) i was forced to change the dish from the party menu.

My concern is that refund by amazon will not be a permanent solution for such repeated inconvenient and actions (Not delivering the item paid to right customer, not contacting customer upon delivery of a product, providing wrong information that customer signed for the product etc;) amazon should try to understand customer’s basic rights and expectations such as timely delivery, right delivery of items, etc and make an effective resolution (Proactive approach rather than reactive) for this kind of issue which negatively impacts the public.

I cancelled my amazon prime quite some time ago because i did not realize that it was a monthly charge. I rarely order from amazon but when i do i just pay shipping. I did not authorize this charge of $119.00 and i would like it removed from my credit card ending in 6603. I do not want to go through this every year so do not add this charge anymore.

I am order life like sports watch in amazon and i returned to the amazon and they sent amount to the my account but in my account not received my refund and i ask to the amazon customer service they given reference id is hbscn[protected] please solve my problem and i visit my bank manger but no use of that and i give complent to bank manger but no use please help me my refund is 849 rupees

Sir,
With due respect and humble submission, I have the honour to inform you that on 25/01/2020 I was shopping at online Amazon, an amount of Rs 30400/- via Debit card EMI. I approved the transaction via Internet banking. After approved the transaction for 12 months EMI, Amazon shown payment failed.
Subsequently, a loan account opened for the same bearing LOAN Account no-[protected] .
Further, I contacted to Amazon service centre and they informed me that the payment process failed and the payment didn't received at their end and couldnt placed the order.
Further, I visited my branch (Telegaon 07435)but the branch manager and the staff confirmed me that the amount credited to Amazon Pooling Account.
Unfortunately, the bank deducted the 1st EMI today on[protected] for which order I didnt received
The Amazon order ID #[protected] dtd[protected]
I contacted the Amazon customer Service centre but they confirmed they didnot received the money.

Dear sir
my amount of rs.5999 is not refund in date 11th of refund by amazon and deduction on 3rd october my account A/c no.[protected] and my card no. [protected] the amzon is providing me a reference no.094997 bank is not convince with that.please help its being approx 4 month otherwise sir i'll file case

company bol rahi hai unhone mera rs.5999 wapas kar diye lekin mere account me nahi aa rahe uske liye unhone reference no.bhi diya lekin bank me jao wo bolte hain ref. no. galat hai what should i do or bank wale ye janna chahte hain paise amazon ne konse mode se kiye jo amzazon wale nahi batate hain please solve my problem sir

Amazon india a big cheaters. Initially they were fine in dealing the consumers. Once, they smelled the dodging method of indian companies they also following the same.

This complaint is regarding my purchase in amazon pantry in oct-2019. My order no is[protected] 04/10/2019 worth of rs 53999. I suppose to get 10% of cashback on this amount. I have got instant cashback of 2000₹ but rest of 3300₹ till date it is not credited. I have called customer care many times. They also replied, but with same content "the issue is escalated to the concern team. We will get back to you soon".

A month ago on 13/01/2020 they suggest and mailed me that you are eligible for cash back offer. And yesterday they informed me that you are not eligible.

They fraud me and now harassing to not giving me my cashback. They have changed their policy terms and condition after purchase/shopping has been done.

I want my cashback or want to return product and request to give me my full amount i have shopped for.

Please do needful.

For your information, i am providing the content of the mails.

I have a product buy from Amazon but I do not have enough quantity for delivery time so I have compiled this on Amazon but did not get enough support. And I got a reply from Amazon. Investigating your Compliner but you have got delivery oK.
I have attached the details of the product, but I did not receive any messaging or mail from AMAZON.

Thanks & Regards
Saurin Patel

My amazon account is on hold since 5 months no one are unholding my account and if i call the customer service they will say within 24 hours they will arrange a call back but after 24 hours also known are replying to my mails and if i send mails to all the emails of the amazon no one are replying to my mails please help me to unhold my account
My registered email id :[protected]@gmail.com

I bought a laptop from amazon india through sbi netbanking.I cancelled the order.
Amazon told me that they have refunded the money.It is not reflecting in my bank account.
Amout is Rs 27390
The reference no that they gave me is IGAIBBCYK8
They told me to contact SBI.The sbi said they don't have any option to locate.

Please help me out

I ordered a blackberry trouser on 31st january 2020 on amazon. I got it on 15 february 2020, after that i returned it but i have not received my money back yet.
I did not get my refund till 24 february 2020 amount rs.989
Please help me out so that i get my refund back to my account.
Refund amount is rs. 989 and order id is
[protected]
Please take action against this.

I got a call from her she scheduled my interview, but i couldn't make it possible due to some personal reasons. She called me and yelled on me, she was extremely rude and abusive.
No manners at all, i told her y r u talking like this arent u professional she said don't make me understand and said vulgar words in hindi. Then i somehow dropped the call.
I don't understand y they hire such kind of illiterate people who even don't know how to talk.

Around 5 weeks ago, I ordered 3 products from amazon which was prepaid order after 5 min of placing the order, I got notification that my order has been cancelled
I checked my email and I was told that my account was closed because my previous account was misusing amazon services but it is my first ever account on amazon.
I told them that there was balance as amazon pay money and asked them that how could I use that, I was told that I can use it without any problem on services provided on amazon pay but when tried to do so It's not working and showing that my account is locked.

Hey...

My name is nitin and my issue is i want to know about my money status
Account number :[protected]
Bank name: bank of baroda
This money is initiated from amazon on 13/02/2020 thursday they ask me this money is credit in your account in 3-4 working days but still i am waiting the money regarding this issue i have already contact to your customer services they ask me wait 24 48 hours but their is no response from your side
After that i will contact to amazon customer services they provide me refund reference number an as me contact to bank
My return reference number is [protected].
And i had also attached the updated snapshot of the e passbook as well.
I want my money back as soon as possible
Thank you

Fraud transactions of amount 58250 is done from my account thorugh amazon and an amount inr 7500 is debited from my credit via amazon for purchase of egift card without any otp sharing and without anything. Ihave raised the complaint for all these transactions and after complaint amazon has removed the details of these transactions from my amazon account, now i am contacting customer care for my complaint and they are saying no such transactions is done from your amazon account. I have screenshot of these transactions also i have screenshot of chat i was done with amazon customer care executive. I also have statement of my credit card account which is clearly stating that transaction is done. Amazon is doing fraud with customers they are debiting customer accounts and also remove the details of transactions from amazon account. Screenshot of fraud transactions attached which has now removed from amazon account. I want to file case againt amazon india for doing fraud to their customer...

Sir, i have purchased one no. Infinity electric nova linit remover under invoice no; ynlw-19149, invoice details ; dl-ynlw[protected] invoice date: 17.2.2020 sold by m/s ashok kumar tomar, plot no: 100-101, gali no. 1, shiv mandir, new chauhanpur, karawal nagar, new delhi-110094 under order no:[protected] amounting to rs.455. At the time of purchase the company has offered one year warranty, but at the receipt of material, the firm has not furnished/mentioned any warraty card as the material supplied have no address or mobile number on the box. The mobile number has also not mentioned in the cash memo. Hope favourable action be taken at an earliest for providing warranty of the product.

Hi
I have applied for refund for 2 products in amazon one month back when ever I am contacting to customer care they are telling you will receive you will receive refund soon but still I didn't receive any refund from one month.
Kindly help in this matter to get refund from the company, I tried many methods to receive
Hope you will understand our concern

Recently, i made a successful bus booking on 7th feb, 2020. For this booking, i was supposed to get 600rs cashback as i had collected buy 1 get 1 ticket on minimum booking on 1200.

I paid 1200+ 60 rs bus fees.

Before booking, i made a call to amazon customer care, someone named amin has assured me about cashback, that you can proceed with your booking, you'll get your cashback, if not, then we will credit it manually...

Since that, i was waiting. I've raised a complaint 3 times.. Every time i was asked to wait..

And today when i made a call again after waiting period was over, then their executive treated me like there was no offer at that time..

Seriously, amazon company is not trustable any more. That's what i think of it.

Regards
Mani
[protected]