Amazon India Complaints & Reviews

Hi team- This to inform you i have order on 28 may 2023,

2 items of order [protected].But watch (Casio Vintage Series Digital Grey Dial Men's Watch-A-158WA-1Q) not received in amazon packaging box. Neither delivery guy handed over any other package but in order details showed that both items are delivered which is wrong.

Delivery guy number was [protected] who came for delivery on 29 may2023

Please look into this and deliver watch (Casio Vintage Series Digital Grey Dial Men's Watch-A-158WA-1Q) or refund my money.

Thanks & regardsAshish Sharma

I made all the necessary payments these people wanted, I spent over 60K which I took from colleagues and friends, they told me the payment has been processed and I should patiently wait for my money to clear in my bank which will be in the morning. I have not heard back from these people, please help.

I had ordered a watch from Amazon on 6th May 2023 and I received an different colour than what I had ordered. I had Ordered dark green and received blue.

Hence I returned the same product that was picked up by a guy on 18th of May 2023.

Now after I didn't receive any refund I tried CONTACTing them on chat and a guy told me that investigation is raised.

Now when I CONTACTed them and asked to almost 4 executives first of all they all held me as culprit and just said the thing "our investigation team has reports that the item you returned is incorrect."

And when I asked them to share the details about the incorrect item that was received by them, obviously they weren't able to say anything further... coz of poor CUSTOMER service.

Moreover when I asked them if the item that I had returned was incorrect how did the pick up guy checked and still picked it up from me?

Also there was same response to the every question I'm sry can't HELP you further with it or the investigation team has reports the item you returned doesn't match what was delivered to you.

Moreover we cannot deliver any item or refund you with anything.

Pathetic experience with Amazon and their CUSTOMER service people working there are less interested in HELPing CUSTOMER but more in filling the login hours I guess.

Now this has caused me a lot of inconvenience and lost a lot of time just to get back my money.

Now I want the money to be doubled and refund to me as this has caused me so much of inconvenience.

I regret shopping from Amazon.
I doubt will ever buy from Amazon again.

No proper knowledge no proper CUSTOMER service. Infact ### CUSTOMER service.

I also have the video of the watch that I had received n returned the same.
That I have attached

Pls HELP me in getting my money back and doubled due to all the waste of time and inconvenience.

Below are the product details-

Order[protected]
Order date - 06 May 2023
Paid amount- Rupees 999.
Name- Chumbak teal ethnic touch printed strap women's wrist watch.

Hi,
I ordered a Logitech G402 Wired Mouse on May 9, 2023, for 2195 rupees.I received the other on May 11th, 2023, and I got a different model, like the wireless version of it, so I complained about it, and they said they would investigate and asked us to call after 8 days. I called again, and they said they would pick up the item and refund my amount within 5-10 business days. Today is May 29th, 2023, and I have called again to them, and they are saying I sent the wrong item, and now they can't do anything about it, but they are the persons who sent me the wrong item. They delayed with the investigation, and now they have the wireless mouse and my amount. I have tried asking them to connect with their supervisor, but they are not ready to connect with them. Please initiate my refund amount to the same source i have paid.

Dear Sir,

Amazon team not refund my return

Dear sir/ mam
maine 14 may ko books order kiya tha but aaj 28 may hone ja rha yani 14 days or meri books bhe deliver nhi hua . please meri order deliver karo yha payment wapis karo .
please jaldi kariye mam . even tracking order bhe shipped pe he atka hua hai
date of order= 14 may 2023
Order#[protected]
https://www.amazon.in/gp/product/[protected]/ref=ppx_od_dt_b_asin_title_s00?ie=U...⇄

Amazon delivery order cancelled my order and amazon still not giving refund of my Order#[protected]. I am very unhappy with services and please treat as a severe escalation about the entire process followed during the ordering and delivering of my product. Why should I wait for return to the seller for sending damage order. Please initiate refund immediately.

I have booked a DELWIN Shoes on[protected] Order #[protected] and the item received on[protected]. On opening the parcel I astonished to find that a used-up chappal moreover a different from the item I have booked inside the parcel. I have already provided photo and video clip of the defective product in the Amazon's complain zone. I then and there processed for replacement of the item with the new one as I booked. The matter is now under resolve and the replacement is ordered which is now on the way. This is not desirable from Amazon, being a reputed and established online retailer.

We bought a TCL Smart TV via Amazon. Order ID:[protected]. The TV costed us ₹79900/-. When we bought the TV, amazon displayed 2year warranty. The TV Screen has developed a long black patch. We contacted Amazon to complain about the same believing that our TV is under the said warranty period. Amazon agreed that the warranty of 2years was mentioned, however, this was denied by TCL. TCL estimated the cost of repairs at 90% of the television cost. Which is extremely expensive (stated amount approximately ₹70, 000/-) and wrong for us because the product should be in warranty. Thereafter, we have provided Amazon with everything every detail they required from us in the matter. We have been following up with them from April 16th and it has been more than a month now where Amazon has failed to provide us with any kind of resolution. We are really distressed because every time we call the customer support, we speak to a new customer service representative, and they raise a ticket and give us a resolution assurance and buy time from us. Following this, nothing gets done, ticket gets resolved without even resolving the issue and we have to begin from scratch telling everything again and waiting for the next date hoping for some resolution. We feel cheated and astray. They’re just hanging us and buying time, giving false assurances. We are clueless what to do. Please help us. Best regards.

I am writing to file a formal complaint against Amazon regarding a recent purchase of a Samsung phone, which has been plagued by persistent heating and hanging issues. Despite repeated attempts to resolve the matter with Amazon, I have been met with poor customer service and a refusal to comply with their own refund policy.

On 4th May 2023, I placed an order for a Samsung phone through Amazon. To my disappointment, the phone exhibited severe heating and hanging problems from the moment I received it. In an effort to address the issue, Amazon provided a replacement phone, which unfortunately suffered from the same defects.

According to Amazon's refund policy, I am entitled to a refund by returning the faulty product. However, Amazon representatives have repeatedly made excuses and have refused to initiate the return process, causing undue inconvenience and frustration on my part.

To address the recurring issues with the phone, Amazon arranged for a technician to visit my location on four separate occasions. However, to my dismay, the technician only inquired about the phone's condition over the phone without physically examining it. As a result, the technician inaccurately reported that the phone was functioning properly. This approach raises serious concerns about the integrity of Amazon's assessment process and further exacerbates the problem.

I have made multiple attempts to resolve this matter through direct communication with Amazon, but their responses have been unsatisfactory and have failed to provide a resolution. This has left me with no alternative but to seek the intervention of the Consumer Forum to address this issue and protect my rights as a consumer.

I request the following actions to be taken by the Consumer Forum:

Initiate an investigation into Amazon's failure to comply with their own refund policy and their disregard for consumer rights.
Facilitate the return and refund process for the faulty Samsung phone, ensuring that Amazon adheres to its obligations.
Conduct an impartial evaluation of the phone's condition by an independent expert to validate the heating and hanging issues.
Impose appropriate penalties on Amazon for their negligent customer service and violation of consumer rights.
I have enclosed copies of all relevant documents, including the order details, replacement request, and technician visit reports for your perusal and reference. I kindly request that you consider this matter with urgency, as the continued delay and lack of resolution have caused significant inconvenience and financial loss.

I trust that the Consumer Forum will diligently investigate this complaint and take appropriate action against Amazon for their misconduct and failure to uphold their responsibilities. I am hopeful that your intervention will ensure a fair and just resolution to this matter.

Thank you for your attention to this complaint. I look forward to a prompt response and a favorable resolution.

Yours sincerely,

Shubham Tiwari

I am writing to file a formal complaint against Amazon regarding a recent purchase of a Samsung phone, which has been plagued by persistent heating and hanging issues. Despite repeated attempts to resolve the matter with Amazon, I have been met with poor customer service and a refusal to comply with their own refund policy.

On 4th May 2023, I placed an order for a Samsung phone through Amazon. To my disappointment, the phone exhibited severe heating and hanging problems from the moment I received it. In an effort to address the issue, Amazon provided a replacement phone, which unfortunately suffered from the same defects.

According to Amazon's refund policy, I am entitled to a refund by returning the faulty product. However, Amazon representatives have repeatedly made excuses and have refused to initiate the return process, causing undue inconvenience and frustration on my part.

To address the recurring issues with the phone, Amazon arranged for a technician to visit my location on four separate occasions. However, to my dismay, the technician only inquired about the phone's condition over the phone without physically examining it. As a result, the technician inaccurately reported that the phone was functioning properly. This approach raises serious concerns about the integrity of Amazon's assessment process and further exacerbates the problem.

I have made multiple attempts to resolve this matter through direct communication with Amazon, but their responses have been unsatisfactory and have failed to provide a resolution. This has left me with no alternative but to seek the intervention of the Consumer Forum to address this issue and protect my rights as a consumer.

I request the following actions to be taken by the Consumer Forum:

Initiate an investigation into Amazon's failure to comply with their own refund policy and their disregard for consumer rights.
Facilitate the return and refund process for the faulty Samsung phone, ensuring that Amazon adheres to its obligations.
Conduct an impartial evaluation of the phone's condition by an independent expert to validate the heating and hanging issues.
Impose appropriate penalties on Amazon for their negligent customer service and violation of consumer rights.
I have enclosed copies of all relevant documents, including the order details, replacement request, and technician visit reports for your perusal and reference. I kindly request that you consider this matter with urgency, as the continued delay and lack of resolution have caused significant inconvenience and financial loss.

I trust that the Consumer Forum will diligently investigate this complaint and take appropriate action against Amazon for their misconduct and failure to uphold their responsibilities. I am hopeful that your intervention will ensure a fair and just resolution to this matter.

Thank you for your attention to this complaint. I look forward to a prompt response and a favorable resolution.

Yours sincerely,
Shubham Tiwari

I have ordered apple ultra watch with order no.[protected] on 17th April of starlight colour but I received midnight colour, same time I called coustmer care and asked for exchange or refund, they asked me to open the product as per policy and share images, I told them the colour is different and clearly written on product on box them why to open still they told as per policy it is mandatory same time I opened the box and shared the images, after continous folloup with coustmer care they processed the return and pickup was done, but till time the product is showing in return in app and the specialist team is telling that you have sent wrong product, I replied them with unboxing video, images and satifyed them, also they have not returned my the product as mentioned in mail with tracking no., also the seller has uploaded 2 invoices of same amount, same product on same day on GST portal as seen as I use business app, it is clearly seen that seller has cheated me, this is going from last 1and half month as amount in higher I request to settle it ASAP

I purchased a michelin tyre on Amazon (6 may 2023 ) and i only used it for 1 week around 50 km and the tyre got damaged and cannot be used now . Please give a replacement or refund .Amazon doesn't check the product quality by seller and they don't give a resolve for there issues .i want a replacement or refund

I ordered a home ladder on 27 April 2023 however; Amazon delivered me sports equipment's. Immediately I asked for return request, however, it has been a month that no one from Amazon has come to pick up the return.

Due to this my INR 4000 is stuck and return window is expiring soon. No one responding on my query and every time I call, they re-raise the request for return but no one comes to pick it up.

I have order books from from Amazon which was to be delivered today(22 /5/23) the delivery boy came today to deliver the order due to some reasons my phone wasn't working at that time he asked me to give OTP, since my phone wasn't working i said I will be giving OTP after some time, i took the package from him and teared the package from side just to check if it was the correct item, as soon as I opened the package, he started shouting and misbehaving with me and threatened me to beat . I didn't know that opening the order before giving OTP wasn't allowed, he should have before handedly said that but he started shouting and misbehaving and even threatening me . I kindly request to take some action.

Dear Sir,
I was introduced to this platform through an add through Instagram and WhatsApp message for part time job. First they made me add Rs.200 to their account and successfully transfered back Rs.450. Then they made me recharge and amount of 1000 and again 100 and after task completion transfered 1500 successfully to my account. After this started the fraud practice. They alloted me similarly a 6 task and asked me to recharge by starting with Rs.500 and then it increased till it reached Rs.1
6450 .Now they tell me its freezer and I have to pay again 6200.
Please help me to get my money back. I had to lend the money from friends and family to complete thinking it will be refunded.
They have contacted me from the phone number [protected]
[protected]
And a telegram account govind dudi

Dear Sir,
I was introduced to this platform through an add through Instagram and WhatsApp message for part time job. First they made me add Rs.200 to their account and successfully transfered back Rs.450. Then they made me recharge and amount of 1000 and again 100 and after task completion transfered 1500 successfully to my account. After this started the fraud practice. They alloted me similarly a 6 task and asked me to recharge by starting with Rs.500 and then it increased till it reached Rs.6530. Now they tell me its freezer and I have to pay again 5200 to unfreeze it.
Please help me to get my money back. I had to lend the money from friends and family to complete thinking it will be refunded.
They have contacted me from the phone number [protected]
[protected]
And a telegram account Govind dudi

Dear sir,
I've placed an order for boat stone 650 bluetooth speaker but decided to cancel it due to network issues. But my account got debited for RS.1599/- without me placing the order. So please kindly refund the amount back to my account. I've added the order number and other details below.

Order No: ORDER #[protected]
Placed Date: 21/05/2023

Dear sir,
I never seen in my life time Amazon is simply playing with CUSTOMERs how they make CUSTOMERs from happy ☺ï¸ÂCUSTOMER to sad 😭 CUSTOMER by delaying the delivery 🚚 process everytime playing with CUSTOMERs and torchering CUSTOMERs by delaying late delivery process. The delivery agents are becoming â„–â„–â„– and they were not delivering the products in time and and not responding to CUSTOMERs and behave like culture less.

I ordered 2 products from MeRaYo eGrab on Amazon. One product was delivered but they forgot to provide another which was SoloTravel Solid 13 Cms Cosmetic Pouch. My account showed the product was delivered but it was utterly false. I told them on the very first day of delivery that the product box was torn up and I didn't receive the product.
First, they said me to call after 4 days and then, told me that the refund has been issued and when I didn't receive the refund amount after waiting a week I called again. Now they said the internal team report said the product had been delivered. I asked them to share the report so that I can understand their biased nature toward customers but as usual, it is all "Internal eyes only". I understand that Rs. 559 price is not a big amount, but this still amounts to cheating. I went to the Seller's page on Amazon and they have received similar complaints from customers which Amazon is redacting. I took a screenshot and sharing the link here : https://www.amazon.in/sp?marketplaceID=A21TJRUUN4KGV&seller=A2VYWA9DG07Z87&isAma...⇄
Do help me out in this. Thank you.