Amazon India Complaints & Reviews

Sir I have ordered for a mobile cover on 01.06.2023 and received order on 05.06.2023 by paying Rs. 160/- But as I opened it was not as per order because order was for blue colour and it was of pink colour So I requested to refund back the order and on 06.06.203 I returned it to the courier boy and waited for refund but not got refund of my money paid. When I contact on your customer-care they told me that the product is not received to supplier. Now my question is when I returned the product and courier boy has informed you that he got back the product then what is my fault. I request you to refund my money of Rs 160/- as this type of inconvenience and behaviour is not expected from such a big online shopping platform.
My Amazon id is [protected]
Namish Goyal

I had ordered Redmi 9A mobile phone a month back through Amazon application by making an online payment of Rs.7, 990. Then instead of mobile phone I had received Women Handbag and I had informed the support team immediately and they asked me to return back the order which I had received. Few days later when I contacted the team said the order I had placed cannot be replaced and they will initiate the refund only and I agreed for the refund process. Again after many days when I again contacted the support team about the refund status, the team said they cannot refund the amount as the phone I had ordered shows delivered in the status, but very clearly I had not received the order I placed.

Dear Sir/Madam,
I have done my Jio mobile Recharge for Rs. 666/- with platinum debit card but 100/- cashback not credited
As per Amazon offer period 11th Aug 00Am to 11:59 pm I have done recharge but Rs. 100 cash back is not credited.
Amazon Customer care informed me that the card has used earlier for other order which is out of the current offer period. I have requested them to issue the cashback as per the terms and conditions mentioned in the offer which I followed exactly.
Plz find the order details:
Order id:[protected]
Jio prepaid recharge: 666/-
Note: in the T&C Amazon has not mentioned any condition like the offer is applicable only for first time Or only one time for the platinum debit card. But they rejected my cashback request that the card is used earlier.
Kindly refer to the attached screenshot T& C and do the needful.

Started a refund for
Lifekrafts Polyvinyl Chloride Experia rubber mat
Size: 88x58 Cm
Colour: White 88x58 Cm (Accu-Pebble)
But it is showing Return pickup verification failed, even though no one even contacted me.
Refund process is not proceeding now and my 800 rs is stuck.
Order date

07-Aug-2023

Order #

[protected]
Pickup Tracking ID:
[protected]

My an order[protected] get cancelled by delivery boy by himself without an information, , , even customer support also not doing his job properly they are not able handle the complaints, , , , i have discussed with multiple people within 4 hrs every i have to confirm my all the detail to every body, , in the last product not delivered to me and in the last i got a massage " A refund will appear on your original payment method in 2-4 business days" even there is no any kind of communication or information or call from my side for the cancellation or Refund...

A faulty wardrobe is delivered and installed. To refund the same they are not sending technician to uninstall and customer care said to do it ourselves ( even the professional took 3 hrs) and no refund where provided till date

I had place an order, wait 5 days to arrive and for 4 days the package wasn’t getting delivered for 4 days. Finally amazon customer said to cancel place another order to other address. The package came something else and now since 2 days no one is coming to pick up.

The product was left on my doorstep when I was out of town and wasn’t informed on call as well. It was left at my door on 10th of august and i raised complaint on 19th which is less than 10 days but still they are not returning it. The product was not same as shown on the website. It should have been a 4feet by 6feet size wallpaper but they delivered in two parts that is not combined 6 feet as well.

I ordered a product in Amazon India on 12August which was supposed to be delivered on 14th August.. it is related to preiod pain and we needed it so urgently on 14th August but the delivery guy did not even call or tried to reach address, next day the delivery guy said he doesn't go to the address and returned it to Amazon.
From that day i am talking with thier cusotmer service and they are just increasing dates every day and giving me mental harrasment i am not in India and this has caused my many office hours to go in vain dealing with Amazon and it has caused bad name to Indian employees also.
Hope Amazon and it's employees are getting punished for this unprofessional behaviour.

I'm a tourist. My Amazon account is +86 [protected]. I bought a Flipkart gift card for 500 rubles with Mastercard on Amazon, only because Flipkart couldn't pay with Mastercard, but Amazon froze my account. I tried many times to submit to the billing address for unsealing, but was unsuccessful. I used another email to contact Amazon India customer service, but he asked me to provide the order, I can not log in, how can I provide the bill. I am just a foreigner who wants to shop on the Internet in India. I love India, please don't change my impression of India because of this incident.

I had placed an order for the book, which showed that the order is delayed.
All of a sudden that changed to delivered. and customer support tells me the return window closed so they cant help.

I Ordered Placed on dt.06/08/2023, 2 watches and 1 Headphone which was delivered on 10/08/2023. Order ID- ORDER #[protected].
I called Customer care on 11/08/2023 for the first time to return the 1 black watch changed into another grey color watch.
She told me, "I will proceed with your complaint, our delivery boy will come and collect the order". After 4-5 days nobody's come to collect my delivery order to return.
Then I again complaint to customer care Mr. Harish Bhardwaj, He said "I saw your complaint, but we can't return/ replace your ordered", He blamed on me, you selected 2 black watch, I told them this is mistake by your system, Amazon app glitched and selected 2 black watch, then proceed the payment and delivery the same.

I requested the Consumer complaint team, Please give me justice and return this Product ASAP. This watch cost too high Rs. 2, 500/-, I can't afford this loss. Please...

Dear sir
On 07.08.23 i have placed an order for the booking of iqoo 11 5g (legend 16 gb 256 ram) in exchange oh my redme note 10 pro mobile, @₹52528 and paid through my axis bank account, on the same day ihave cancelled my order, and Amazon has given the refund reference number as 74332743220321931193760, it is already 10 days lapsed, but the amount is not credeted in to my account by Amazon

This seller is faurd, please don't by anything from this selle, I oreder the item, after sometime received call from seller (Aviska) and he offer me item on only 28700 . He was cancelled my order which I did from amazon and he asked me to pay 13700 first time and after delivery you can pay reset amount. Now he not picking my phone.

To contact Seller write to:AVISKA RAHUL
Subject: Contact Seller - A30B6TOSESFJVS
c/o Amazon Seller Services Private Limited,
26/1, 10th Floor, Brigade World Trade Center,
Dr. Rajkumar Road,
Bangalore - 560055

I have added 200000 amazon shopping vouchers to my account [protected]@gmail.com I want to purchase on amazon. But when I place order through these vouchers my order get cancelled. Costumer care replies that restricted to digital purchases only due to multiple violations of Amazon's policy. What is that.

customer care reply from 4 months
I found that your issue has been already handled by our respective concern team and our team already working on that issue to resolve as soon as possible.

8th August 2023, I was invited by hiring manager of Amazon mall task platform for part-time job we have conversation through telegram her name is suzan, I was offered small amount first yes and I completed even its withdrawal. Secondly she told me to proceed and choose which amount i can recharge then I chose no. 2 which is 1, 000 birr to withdraw 1, 900 birr I finished the last task suddenly another 1 grab undo task need to do, they told to recharge the account with 1, 000 birr again to completethetask and withdraw my money, I did it, the same they undo and add another task and told to recharge once more, the recharge is getting higher. SUPPOSEDLY I'M DONE WITH EVERYTHING AND THE GRAB ORDER MUST TURN TO ZERO but they added one undo task.

I asked them why there is another undo task, I'M DONE PAYING THE LAST PENDING ITEMS THEN THERE IS ANOTHER ONE. WHY THERE IS ANOTHER TASK I ASKEDTHEM?.
They keep insisting to finish the task first to withdraw the money they are rude the way the costumer service response. She just keep insisting finish the task. I did not proceed because I realized THEY ADDING GRAB UNDO ORDER TASK UNTIL YOU CAN NOT REACH THE RECHARGE supposedly I'M DONE WITH MY TASK AND THE COUNTING SHOULD TURN INTO ZERO TO WITHDRAW THE MONEY BUT what they did they added more undo task and give higher recharge. I want my money back please help me. I keep asking them why there is another task need to be done that supposedly I'M DONE WITH it but they keep asking finish the task and withdraw the money . I do not own the money that why I need my money back. Please help me, I begging you, I grab this opportunity because I don't have work. This is my first time. please help me, lord help us people.

I am very disappointed with this kind of delivery fraud service provided by Amazon. Please find the below details.

Customer Name : Om R Kadam
Amazon order ID:[protected]
Tracking ID:[protected]
Item Name : Supples Premium Diapers
Prepaid Amt : 1368.95 Rs

I didn't received the order but Amazon delivery boy has marked it as delivered at today 9:58PM. After saw this status I checked with my neighbours and at my doorstep but nothing was there regarding my order.

Then on same time I gave a call to Amazon customer care at 10:06pm and one of Amazon delivery team customer executive attend to my issue. Below mentioned executive details

Amazon executive Name : Himanshu ( he denied to give his employee Id or surname)

Himanshu told me sometime it's happened when delivery boy wants to achieve their targets so they marked as delivered.

So my questions to Amazon and it's delivery Team

1 if your delivery boy came on my location then why he didn't call to me ? - I have called 19 times to your delivery boy but single ring and cut for more details please find the snapshot of calls.

2 OTP amazon gave for security then from where delivery boy got my OTP and mark as delivered?

3 Amazon making people fool or fraud with their prepaid clients ?

4 Amazon do such kind of delivery target complete activities doing misuse of their clients trust?

I request to Amazon to take a strict action on this and money doesn't matter we ordered from Amazon coz we want that item on time so i request Amazon to deliver my product on tomorrow first half otherwise I will cancel it and never do any deals with Amazon.

I will take the strict actions on Amazon for making delivery fraud and do complaint on consumer forum and on social media applications.

I have paid for amazon prime subscription on 30aug2022 by hdfc bank net banking
transection ref no is
30-aug-2022 xhm[protected] 1499.00 inr
but my subscription was not updated till today and I am not able to use amazon prime benefits
on contacting the company helpline they are evasive, not answering about where did the money go or why my subscription was not updated

As a prime member Ordered on 6 August 2023 Order#[protected], delivery date Arriving Mon, 21 Aug.
(As a prime memer Order first but deliver date afte 15 days)

from 10th onwards same product, same address, getting same day delivery
when we raise complaint they simplay ask us to wait till 21st August.

Laste two days No proper answer no response

when try to raise a complaint in support team they are accepting the mistake but not try to help just transferred to escalation team. Mr. prakash not ready listen. rude and not supportive. worst behavior. (worder how he got such a responsible job)

I had ordered Nokia 2660 Flip 4G Volte keypad dated 08 August 2023. The delivery was received on 09 August 2023. When i opened it after 10 minute the product inside was a headphone of Boat. I immediately took pictures of the same and requested a return and refund of the product. In the reason for refund i clearly mentioned that i have received wrong product. I have also posted photo of headphone which i had received by Amazon. Attaching photos of the product received in the parcel.

Next to next day on 11 August 2023, i have not received any feedback from Amazon India then i called to Amazon executive I spoke with him, but executive told me that we have delivered correct product so that we can't take your request further.

In the entire process i was never once contacted or informed of the process being done. So amazon sold a product to me through Appario Retail Private Ltd (which is ultimately held by Amazon group). The delivery was fulfilled by Amazon. Investigation team was of Amazon. I was not contacted once and Amazon concluded that i am a fraud and not entitled to return & refund. Where are the principles of natural justice here? Why was i not contacted even once before deciding that i am a fraud? How did the investigation team conclude that i had changed the product? Without asking me the customer about the facts how can investigation be closed by Amazon?

My order id is:[protected] for product Nokia 2660 Flip 4G Volte keypad Phone with Dual SIM, Dual Screen, inbuilt MP3 Player & Wireless FM Radio | Black & amount is 4248.67 INR.

I request to consumer team please take tight action against Amazon India to avoid any such kind of issues with another customer.

I am still waiting for return & refund.

Regards
Shivendra Shukla
Cell No. [protected]