Amazon India Complaints & Reviews

I'm Vidhya, I'm a mother of six months girl baby, I'm looking for a online job on that time I saw the advertisement in Instagram about the Amazon job they ask me to download telegram app i too done it after they have given a task i have completed 2 task after the 3 task they ask me to recharge 1000 rs i too done it in mid of the task they ask me to recharge 1800 again i done that also again they ask me to recharge 8000 rs to complete the task if I'm not complete means they blackmailing me to file a case against me... I'm really depressed 😔 please help me to recover from this issue

Placed 2 orders in May - 1 for INR 3499, and another for INR 302.
Both orders were not delivered with the reason customer rejected delivery - but no call was made to my phone for delivery.
Products have now reached back to Amazon, and they keep on saying that refund will be processed in 2-4 business days - but it has been one month.

Last customer service agent I spoke with asked to wait while she checked, but then hanged up.

I had purchased a clock on 6th June 2023. As it did not work, i was forced to take a replacement

This clock too which was delivered on 11th June is not working

What do i do now ?

I have ordered iqoo z7 from Amazon on 23 may after 4 on 27 it was not dispatched and I need it immediately so I cancelled the order then I waited for 5 days to get my refund but received nothing then I contacted customer care and they said they will raise a ticket and give me a rrn no. Which I have to give to my bank and get the refund as they have already given the refund then I waited for 5 days but again I didn't receive the no. Then again I go to the customer care and they again told me that they will raise a ticket and give me the rrn no. And told me to wait twice today is 14 June and I haven't got the refund or rrn no. The amount isbRs 19, 999 which is not a small amount. It is unexpected from a big company like Amazon. I can't wait more now plss give the refund asap.

This is regarding harassment faced by me due to a faulty product delivered by the seller of Amazon by duping me. The seller has delivered to me a foreign product through Amazon platform when I had paid money for purchase of an authentic product after seeing warranty claims on their website. The order ID of the product is[protected]. (copy of invoice is enclosed).
I, Monali Varun ordered Samsung Z FOLD 3 mobile phone worth of Rs. 1 lakh from amazon in January 2023 and the same was delivered to me on 18 January 2023. Since beginning I was facing some issues with the phone such as continuous network issues and calls are not getting connected easily and voice/sound issues while making any call. These things happened very frequently but I kept on managing those issues. After 4-5 months, the charging cable received with phone had a malfunction and it stopped charging the phone. I then approached the Samsung Service Centre located at Laxmi Nagar on 1st of June for replacing the cable as the same was covered under warranty. On checking the details, the executive of Samsung Service Centre told me that amazon had delivered me an ‘OVERSEAS PRODUCT’ which does not possess even a single day warranty. On hearing this, I was completely shocked and traumatized. On checking the invoice and order details of the phone, it was confirmed that they have delivered me a wrong/faulty product and asked me to take up the matter with amazon immediately.
While sitting at service centre, I made a call to Amazon and flagged my issues with the customer care representative of amazon who asked me to get denial letter/job sheet (copy enclosed) from samsung service centre that phone is not covered under warranty as the same is overseas product/model and asked me to send the same along with pay slip, invoice, pictures of phone and cover from every side etc. I have supplied all the requisite documents as asked to the concerned executive of amazon. After seeing all the documents the executive of amazon assured me that he will revert to me by 05.06.2023 (monday) and amazon will refund my money. No call was received on Monday then I waited for their call till tuesday, when no call was received, I again made a call to amazon in the evening of tuesday i.e. 06.06.2023 and elaborated the whole issue to the new executive who again asked me to wait for 4-5 more days or till 10.06.2023. Now again more than 6-7 days have been elapsed and no outcome/appropriate action has yet been taken by amazon. My issue is unresolved till date.
I am hugely disappointed by this kind of action from well reputed organization amazon. My trust has been shaken now and I am also not sure regarding the inbuilt privacy policy of this particular product delivered by the amazon and it might be possible that my privacy has been compromised due to this substandard material. Further, my image had been tarnished at service centre and time has been wasted.
Thus, I have taken up the matter with Amazon as well as Samsung and for last 12 days, I have been kept waiting for resolution of my issue.It is kindly requested to help me out. As a remedy, I would like to get my mobile replaced with a correct product or a refund against return of the faulty product delivered to me by the seller. Also, I would like the consumer forum to initiate some action to debar the seller from selling any of products offline or online for an year.

ON 30.04.2023 I made a carpet order & paid but i gave wrong address. So i cancelled the order & made fresh order and again paid with correct adress. i did not get refund on my cancelled order. i came to know only after receiving my credit card bill. kindly check.

Mobile no IS [protected]
Order no which i received[protected]
I can not able to view my cancelled order no

SURESH

1) Delivery by Amazon
2) AWB[protected]
3) Cash on Delivery Rs. 2499
4) Product Smart Watch (Black) - All-day monitoring of heart rate & blood pressure
5) Ship From - Jungle Genie, B2, 2nd Floor, Yadav Park, Nangloi, North West Delhi, DL 110041
6) Issue
a) Product not ordered by me
b) Courier Blue Dart delivery partner of Amazon collected Rs, 2500
c) Product not working
7) Looking for an immediate refund

I faced scam from amazon i get sms on my whatsapp to register amazon part time job work and they will giving opportunities to many people and giving task like product like on Flipcart and purchase products from amazon and also they said just click on repurchase we give your money back on your account with commissions but they didn’t gave money refund so kindly request you please help me for my money refund please help submitting slips and proof I spent 27220rs I want refund please help

I placed an order for an Apple Watch Ultra on April 16, 2023, through Amazon, only to receive a wretched piece of Chinese garbage the very next day. What followed can only be described as an agonizing nightmare of epic proportions as I attempted to return this abomination and obtain a refund from Amazon. I have endured countless conversations with atleast 25 agents, each time being fed the same infuriating line that they need three more days to reach a resolution.

To add insult to injury, Amazon shamelessly deceived my bank and thwarted my chargeback attempt by falsely claiming they issued a refund on May 21, 2023. Well, it's been an exhausting 18 days since then, and I am still unable to extract a simple Refund Reference Number from these swindlers. As a result, I now find myself facing penalties on my credit card, penalties that Amazon, of course, refuses to cover.

In all my years, never before have I been forced to grovel after an e-commerce platform for weeks and months on end, just to have something as basic as a refund resolved. As if their gross incompetence wasn't enough, it seems they've gone a step further and blocked my number, effectively cutting off communication via phone call. Emails to them also fail. My current loss stands at an astounding Rs. 80, 000, thanks to these despicable scammers. Shame on the Indian Amazon team for such gross incompetence.

Am highly disappointed with the service we have received for being a long-standing customer with Amazon India. I am reporting this on behalf of my mother who is an elderly diabetic patient and customer service has caused co much of mental stress over the past few months.
I had made a transaction with Amazon on 23 August 2022 for Rs.2534. The order contained multiple products and I have returned all the items. Amazon did refund me for few items on 8, 13, &22 September 2022 however they did not refund Rs.369. I have literally made ample number of calls and all I have been told is they have received incorrect item, they are not ready to disclose what the item is and all the staff are rude, they would just hang up the phone when asked more questions. I do NOT have any item from Amazon and my money is stuck with then which they are refusing to refund. I have spent hours and hours talking to Amazon and got no help. I again called up Amazon recently who is again telling the same and refunded refund, hung up the call. I should at least know what was the incorrect item. I have even contacted delivery person who picked up the items and he says all items were returned to Amazon. And if this is not the case something must have gone wrong with that single item. Customer care team does not seem to care for Customers and they keep hanging up the calls. There is no empathy, you keep declining refund without even understanding the problem. I request this matter to be looked into as a matter o[censored]rgency. What could a possible middle class elderly person do with Rs.369 which Amazon has refused to refund with no fault of ours. On my recent contact I was in formed, that I am calling after 6 months and nothing can be done, however the concerns was reported when it occurred.
I appreciate your help and response. I do understand your busy schedule. I could only hole senior leaders to first listen to customer and not ignore.

Sir I order a phone from Amazon but I recieve defected phone, i am replace order same day and Amazon costomer care say your phone replace in few day but now 5 months my mobile not replace

I Ordered Oppo F23 phone on 18-May-2023, then i cancelled the order on same day itself 18-may-2023 because i found a better phone than this in other platform, the order was cancelled, then i called on 24 may-2023 that i didn't get my refund, they asked me to wait for 2 more days, then again I have called the Amazon Customer Care Number On 26-May-2023 that i have not Received the Refund Yet, they told they will raise ticket and give RRN(Refund Reference Number) within 3-5 working days, i Called on 31-May-2023, they promised me The ticket won't take more than 5 working days to resolved, Then i called on 01-Jun-2023 the 5th working day, they told me By tomorrow i will receive RRN, Again i called today 02-Jun-2023, now they are asking me to wait for 3 working days again, this is totally unacceptable being a amazon Prime Member, this kind of worst customer service is being given, You can't keep postponing and asking customer to wait until they get tired, I have seen many cases online where amazon doesn't give RRN even after 1 Month and keep asking the customer to wait.For raising charge dispute with bank only 30 days window Period is given, Without RRN i can't approach the bank with charge Dispute .The order value is Rs 18, 468 it's not a small amount to ignore, If Amazon has done the Refund why is it not giving the RRN or any Transaction number.Please Provide me my RRN(Refund Reference Number) . i have mentioned the Order id below. Order id:[protected]

Amazon mei refund ka issue h ki mere paise Amazon nei dusre Bank account mei transfer krdiye hain aur uske baad maine sab dur complain kiya aur phir uske baad maine yaha consumercomplaints.in mei bhi complain kri thi refund issued nahi ho pa raha tha aur amount tha Rs-945 aur phir 2 din baad iss number se call aata h [protected] ye ghatiya admi bolta h ki woh consumercomplaints.in se baat kr rha h aur meri problem solve hogai h ye mei gmail p consumercomplaints.in p unhe boldun aur sabse badi baat ki uss Admi nei mujhse batmizi kari jab maine usse ye pucha ki kaha se bol rhe ho toh woh bolta h mei ghr se bol raha hun, bewakuff 3rd class log, aur isne mujhe call krke puri process batai ki kese paise tumhe milnge, mujhe G pay ki process bata kr mujhse paise lene ka game khela aur phir mere pas itne paise nahi the online toh issne call kat diya aur maine return call kiya toh mujhse batmizi krke bhag gaya aur phir uske baad mujhe mera refund nahi mila, aur abhi phirse maine kuch order kiya tha, toh jo delivery krne aaya tha woh mujhe parcel bina diye hi ja raha tha aur batami kri ki mei yaha nahi aaounga delivery krne aur zabardasti krne laga parcel phirse lene k liye uska number h [protected] ye woh delivery admi ka number h Please mei apse request krti hun ki mere jese students ki ap help kro atleast spam call ko toh ap sudhariye, I hope ki ap sab theek kroge mujhe mere paise nahi milnge toh theek h par ap ese logo ko smbhal lijiye mei ek 23 saal ki ladki hun aur student hun please meri help kriye, aur mera number h [protected] aur naam shivani chouhan

Hello,
My name is Pawan. my smart watch is not working properly since last month. I bought this watch from amazon on 11th march 2023 and received on 13th march 2023 after replacement . It is still under warranty but I have lost the bill for this watch but I have the order details of this watch along with the screenshot my number is also blocked because my phone is stolen I am having some problem in restarting the same number again and this is why I am unable to reactivate my Amazon account. Please repair or replace my watch I will be very grateful to you.
Please do something...
Here are some details related to my order.
My contact mail id ...[protected]@gmail.com

This is the number from which the account was created ...[protected]
Name of account holder ...Rahul Rawat
Order id...[protected]
My watch model no is ...Fire-Boltt Gladiator (BSW072)

Hi team- This to inform you i have order on 28 may 2023,

2 items of order [protected].But watch (Casio Vintage Series Digital Grey Dial Men's Watch-A-158WA-1Q) not received in amazon packaging box. Neither delivery guy handed over any other package but in order details showed that both items are delivered which is wrong.

Delivery guy number was [protected] who came for delivery on 29 may2023

Please look into this and deliver watch (Casio Vintage Series Digital Grey Dial Men's Watch-A-158WA-1Q) or refund my money.

Thanks & regardsAshish Sharma

I made all the necessary payments these people wanted, I spent over 60K which I took from colleagues and friends, they told me the payment has been processed and I should patiently wait for my money to clear in my bank which will be in the morning. I have not heard back from these people, please help.

I had ordered a watch from Amazon on 6th May 2023 and I received an different colour than what I had ordered. I had Ordered dark green and received blue.

Hence I returned the same product that was picked up by a guy on 18th of May 2023.

Now after I didn't receive any refund I tried CONTACTing them on chat and a guy told me that investigation is raised.

Now when I CONTACTed them and asked to almost 4 executives first of all they all held me as culprit and just said the thing "our investigation team has reports that the item you returned is incorrect."

And when I asked them to share the details about the incorrect item that was received by them, obviously they weren't able to say anything further... coz of poor CUSTOMER service.

Moreover when I asked them if the item that I had returned was incorrect how did the pick up guy checked and still picked it up from me?

Also there was same response to the every question I'm sry can't HELP you further with it or the investigation team has reports the item you returned doesn't match what was delivered to you.

Moreover we cannot deliver any item or refund you with anything.

Pathetic experience with Amazon and their CUSTOMER service people working there are less interested in HELPing CUSTOMER but more in filling the login hours I guess.

Now this has caused me a lot of inconvenience and lost a lot of time just to get back my money.

Now I want the money to be doubled and refund to me as this has caused me so much of inconvenience.

I regret shopping from Amazon.
I doubt will ever buy from Amazon again.

No proper knowledge no proper CUSTOMER service. Infact ### CUSTOMER service.

I also have the video of the watch that I had received n returned the same.
That I have attached

Pls HELP me in getting my money back and doubled due to all the waste of time and inconvenience.

Below are the product details-

Order[protected]
Order date - 06 May 2023
Paid amount- Rupees 999.
Name- Chumbak teal ethnic touch printed strap women's wrist watch.

Hi,
I ordered a Logitech G402 Wired Mouse on May 9, 2023, for 2195 rupees.I received the other on May 11th, 2023, and I got a different model, like the wireless version of it, so I complained about it, and they said they would investigate and asked us to call after 8 days. I called again, and they said they would pick up the item and refund my amount within 5-10 business days. Today is May 29th, 2023, and I have called again to them, and they are saying I sent the wrong item, and now they can't do anything about it, but they are the persons who sent me the wrong item. They delayed with the investigation, and now they have the wireless mouse and my amount. I have tried asking them to connect with their supervisor, but they are not ready to connect with them. Please initiate my refund amount to the same source i have paid.

Dear Sir,

Amazon team not refund my return

Dear sir/ mam
maine 14 may ko books order kiya tha but aaj 28 may hone ja rha yani 14 days or meri books bhe deliver nhi hua . please meri order deliver karo yha payment wapis karo .
please jaldi kariye mam . even tracking order bhe shipped pe he atka hua hai
date of order= 14 may 2023
Order#[protected]
https://www.amazon.in/gp/product/[protected]/ref=ppx_od_dt_b_asin_title_s00?ie=U...⇄