Amazon India Complaints & Reviews

I ordered 11 items from Amazon and the product was delivered to me 10-12 November 2022 but i received a different sizes and defective products I returned it to Amazon.and they told me to wait 3-4days and the amount will reflect in my bank account but even after 4 days I didn't get my money back so even after countless complaints they are not providing me Refund Reference Number and I also visited the bank branch but they said without the RRN number they are unable to do anything and even after 1.5 months they always tell me to wait no real resolution and they are saying they have already refunded the money but if that's the truth then they should provide the RRN number.

Note -please give language option (hindi )

I ordered my one plus wireless bullets z2 on 1st January 2023 nd delivery boy given me my order on 3rd jan but I found my order missing I call customer care then they said they will put a inquiry and investigate what happened and after the investigation they said we sent you complete complete Box there's no Fault of them and they will not refund my money and cut the call I tried again but same happened to me my order id is[protected]

I ordered the Kokal Baby Girls Angel Pari Dress for Rs. 698 on 31st Oct'22. I received that product on 3rd Nov'22. Due to size and quality of material, I returned that product on the same day, for which refund was initiated and issued to my old saving bank account which is inactive( UCO Bank, Branch-Gwarighat, Jabalpur), with Reference Id[protected].
I have called many times and register the complain regarding same, but I didn't receive my money yet.
When I spoke to Amazon customer care executive they said bank will give you the money we can't do anything. If I spoke to UCO Bank they said money can't be transferred to permanent closed account.
How can I get my money back?
Kindly do the needful at the earliest.
Thank You

I had placed two order on 21 dec 2022.The refund was supposed to be initiated on 27th december but Today is 7 jan 2023 refund is still not credited to my bank account.
Important points: 1. Prepaid payment was done
2.i have check my bank statement
3.total Amount 206.05
4.Order ID[protected]

Dear Sir/Madam,

Thank you very much for your kind co-operation.

Kindly take note that I'd received an email from Amazon for Prime membership activation against subject order (a Dell laptop).

Despite the multiple attempts, the given link is not working stating it is not valid.

Although, I've talked with Amazon customer care in this regards, and I've response as follow:

1st - we have registered a complaint and it will be resolved within 48 hours.

2nd - I am transferring your chat to the concerned team who will investigate this matter and will take proper action.

3rd - I can arrange a call for you right now, you can have word with us through live medium for the better assistance.

4th - After getting a call, they was no sound after say 'Hello'.

5th - there is a relevant Team for this issue which would be available at 8 am morning
so we request you to connect with us in the morning (while on Amazon website us has mentioned that they're available 24/7). Unfortunately, we won't be able to assist you further on this issue, but we'll be willing to provide any help you may need in the future .
As there is no additional action we can take over this matter, I am forced to release this chat. Thank you for shopping with Amazon.

6th - id attempted a call to Amazon CC, and I'd a call as well. While I was explaining the issues, they talked for a minute and said it should be working.
After 2 minute, they were sitting silently around 15 minute so I disconnected the call.

I kindly request you please look into this at the earliest possible.

Thank you,
Prince

I ordered 11 items from Amazon and the product was delivered to me 10-12 November 2022 but i received a different sizes and defective products I returned it to Amazon.and they told me to wait 3-4days and the amount will reflect in my bank account but even after 4 days I didn't get my money back so even after countless complaints they are not providing me Refund Reference Number and I also visited the bank branch but they said without the RRN number they are unable to do anything and even after 1.5 months they always tell me to wait no real resolution and they are saying they have already refunded the money but if that's the truth then they should provide the RRN number.

Ordee #:[protected]
January 1, 2023 .
While 'toor dal'needed to be shipped 'chana dal'was sent. When tried to get it reolaced/return the system didn't respond and wasn't able to lodge my complaint/request.
No way is left to get the product which was ordered.

I have used this Amazon pay later account From Axio for one Purchase of Rs. 984 for which the 1 month time period with no extra cost was not over when bill was received. But the pay later account was showing Rs. 1070 as overdue which was wrong. I have ordered some other item after the above order using pay later option. But this order was cancelled. The account is showing that the extra Rs. 86 is coming from this cancelled order. Although there was no usage fee for this pay later service as per webpage. But when I contacted both Amazon customer service and Axio support for correcting the same, no help was given.
Ultimately money was debited without my consent from my SBI account on 05/01/2022. Although the amount was small, these people must be cheating crores of people in similar ways. Please take necessary action to stop these frauds!

09:34 AM Initial Question:Issue: Order[protected] and all orders from order tabs for past 365 days are missing

09:34 AM Shanmugha : Hello, my name is Madhuri . I'll be happy to help you today.

09:35 AM Shanmugha : I see that your concern is regarding the orders are not reflecting under orders tab
09:36 AM Simi : Hi. Yes. Also there is another issue. Wrong item returened back from Customer and still SAFE T Claim is not open for filing claim on the same order
09:36 AM Shanmugha : Apologies for the inconvenience caused

09:37 AM Shanmugha : Could you please wait while I look into this for you?

09:38 AM Simi : More than a week. Ref CASE [protected]. They are repating the same thing that customer will return the item. But I already received a week back
09:39 AM Shanmugha : Thank you for holding the chat
09:39 AM Shanmugha : In regards with the orders tab, please know that due to technical glitch the orders are not reflecting
09:40 AM Simi : No glitches. It is empty.
09:40 AM Shanmugha : please know that the concern team is already team is working on the same
09:40 AM Shanmugha : It is empty due to technical issue
09:41 AM Simi : Even sent items for past 365 days are blank
09:41 AM Shanmugha : Yes Sir/Madam most of the sellers are facing the issue and the team is already working
09:42 AM Simi : SAFE T-Claim, there is no proper update, kindly help
09:42 AM Shanmugha : Can i know what error are you facing while filing a safe-t claim for the order ID:[protected]
09:42 AM Simi : the received item is two packets of cloth instead of one box hair straghtener sent
09:43 AM Simi : Enter your Order ID
[protected]
Check Eligibility
As per proactive reimbursement policy, you will receive a reimbursement after 30 days from the refund issued date if the item is still not returned back to you. Since 30 days have not passed from refund date, this order right now is not eligible for SAFE-T claim
09:44 AM Shanmugha : I see that the order was refunded on 24/11/2022, you will receive a reimbursement after 30 days from the refund issued date if the item is still not returned back to you
09:44 AM Shanmugha : Hence the reimbursement will be done automatically incase the order is not returned within 30 days from the return day
09:45 AM Shanmugha : refund date
09:45 AM Simi : Not clear, as I already received the return from customer
09:45 AM Simi : is the refund applied back to me from customer/amazon
09:45 AM Shanmugha : so the order is already returned, you havent received in original condition
09:45 AM Shanmugha : right?
09:45 AM Simi : yes
09:46 AM Simi : I even attached photos on the case id
09:46 AM Shanmugha : please wait for 30 days and file safe-t claim as you are unable to file currently
09:48 AM Simi : Fine Madhuri. Thanks
09:48 AM Shanmugha :

Thank you for Selling on Amazon.

09:48 AM Shanmugha has left the conversation.
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Based on above chat, though consumer fake return product received and portal not working or not accepting my SAFE-T claim Amazon says that safe t policy is 15 days and cannot give. Before the above chat communication request, I put 2 more case log but the same message repeated. Wait for product to come. Though already received at my end. This seems fradulent by Amazon.

I sent a hair straightener and in return received 100gm cloth in 2 packets.
My order reports tab for past 365 days is empty, could not get invoice. Case was raised last dec 2022 not resolved. It seems like a plan to avoid refund.

Thanks
Simi

Money deducted yesterday 3 jan 2023 from my icici saving account and its started for VSi/amazon but i didn't purchase any products or subscription why it deduct my money amount 199rs

I ordered a product worth 500 from Amazon in August and the order was prepaid. Even today, i am not given a clear solution for my problem.
I feel that they are saying to me to let go Amazon from buying something from them and buy it from elsewhere, i have no option left other than to waste my time in consumer court and then only they will give my refund.

I had purchased Zee5 1 Year Premium Subscription Gift Card from Amazon in August'22. When I tried to purchase the subscription on Zee5 website and App, I did not get any option to pay through the Gift Card. I contacted Zee5 and discussed the issue with them for several days. However, they were not able to provide any solution. I approached Amazon customer care and explained the situation to the agent. The agent informed me that full refund will be processed. However when I checked my credit card details in Jan'23, I did not see any refund from Amazon for this order. I called Amazon customer care on 3rd Jan but they told me that since I am calling after 6 months they cannot process any refund!
They could not answer why the refund was delayed from Amazon or why I needed to follow up when Amazon had already confirmed to me that refund will be processed?

It has been more than a month and I have not received my refund in my Kotak Mahindra bank account even after so many calls and mails. The Amazon customer care is of no help at all. The bank needs Refund Reference Number from the company(Amazon India), but they are just giving me dates to receiving refund reference number of the product and not giving me my money.
Date of return product picked up: 20 Nov 2022
Date of refund that amazon claims to have provided is 25 Nov 2022
Amount: 1093 Rs
Order ID:[protected]
Item: CHANNEL-F Women's High Waist Ankle Length Super Comfy Blended Cotton Stretch Denim Skinny Jeans for Girls Ladies (Size 30, Navy Blue)

Today is 3rd Jan 2023 where again I spoke to them over call and they are again still telling me to wait for 3-5 business days more for them to generate refund reference number and send me which I think is still not going to come!

I request the said refund asap in my bank account.

It has been more than a month and I have not received my refund in my bank account even after so many calls and mails. The Amazon customer care is of no help at all. The bank needs Refund Reference Number from the company(Amazon India), but they are just giving me dates to receiving refund reference number of the product and not giving me my money.
Date of return product picked up: 20 Nov 2022
Date of refund that amazon claims to have provided is 25 Nov 2022
Amount: 1093 Rs
Order ID:[protected]
Item: CHANNEL-F Women's High Waist Ankle Length Super Comfy Blended Cotton Stretch Denim Skinny Jeans for Girls Ladies (Size 30, Navy Blue)

Today is 3rd Jan 2023 where again I spoke to them over call and they are again still telling me to wait for 3-5 business days more for them to generate refund reference number and send me which I think is still not going to come!

I request the said refund asap in my bank account.

Sir,
My account is associated with my mobile number [protected] with my name KRISHN CHARAN and address as 3/54, Vibhav Khand, Gomtinagar, Lucknow. pin code 226010
On 05.12.2022 and 07.12.2022 I have ordered for front load surf Excel detergent (4+2) Kg and Arnika shampoo 1liter respectively. After some offered discounts I pay Rs1005 and Rs 404.62 respectively from my ICICI bank debit card.
But unfortunately my orders were cancelled by Amazon and no refund of the paid money was provided to me even after complaining on e mail id: [protected]@amazonpay.in
My cancelled order against which I have not been given refund is as follows
1. #[protected]
2. #[protected]

Sir maine Amazon se 16 December ko order kiya tha jo maine cancel kar diya tha jiska refund mujhe ab tak nhi mila hai Amazon kah rhi hai bank se bat kro bank me jate hai to wo koi help nhi kar rhe kah rhe Amazon coustmer se bat kro... Amazon.in Order #[protected] Can't find help anywhere

I have placed the order on Dec 27 and delivery date given is Jan 1, 2023, till now my order is not delivered, it is showing status as in transit, Amazon team is not responding and not giving clear information what happened, I am assuming may be the item is lost. Also, the source and Destination of item is from Bangalore to Bangalore. Please do the needful and get my order delivered soon, in 1 day.

Order ID:[protected]

I have returned the product approximately 10 to 12 days ago for which refund was expected within 6 hours. While they are denying to refund my money by giving me false reason that I have returned the wrong product where in their delivery person has already verified it at my doorstep. Order no. is[protected] Dt[protected].

I have placed the order on Dec 27, 2022 and delivery date given is Jan 1, 2023, till now my order is not delivered, it is showing status as in transit, Amazon team is not responding and not giving clear information what happened, I am assuming may be the item is lost. Also, the source and Destination of item is from Bangalore to Bangalore. Please do the needful and get my order delivered soon, in 1 day.

Order No:[protected]

I, Sumit Rawat, had bough a wireless earbuds from amazon on 25th Dec 2022. The package was missing certain parts/accessories. Product and missing parts details below:
1. Product: Realme Buds Air 3
2. Missing Part/Accessories:
a) Charging Cable - 1 NO.
b) Earbud Tips - 3 No.

Please help in resolution of the above complaint.
Thanks,
Sumit