Amazon India Complaints & Reviews

Dear sir amazon processed a refund of rs 360 which has not been credit in my account they send me a refference number for txn and say that if refund is not credit in my ac then if i shall call you and mention that reference number than you will be credit my refund in my ac so i am sending you a refference number screen shot plz check it and help me cell-[protected] thank u a/c number-[protected] ifsc code-bkid0004690...

Placed order online dt 7th Sep-2018
Order Ref:[protected]

Complaint registered with consumer complaints forum dt 3rd Nov-2018.
But no response till date.

Again requesting to resolve the matter

Lot of embarrassment

i did not expect from Amazon for such poor response.

kindly help

pritpal

My 100% paid item order not yet delivered by amazon dispite several compaint calls & messages sent to amazon but till date no clearty regarding the delivery for my 100% paid order.
Very very disapointed with the company complaint call center.

Need help to get my order delivered soon.
Gaurav anand
30-72/1 rajpur road
Dehradun-248091
+[protected]

Pl. Refer to amazon.in online order no.[protected] for two items placed on 21-11-18, items received on 25-11-18 and return request created for both the items on 25-11-18 & items picked up on 26-11-18 amounting to rs. 1050. Both the items were picked up by their delivery agent after proper verification and checking of the items.
Thereafter i get email from amazon on 03-11-18 about one item of the order i. E dynore stainless steel cup set, 120ml each, set of 6, red that they have received different item.
About the other item i. E pigeon stainless steel coffee cup set of 4 (With lid) which was also picked up for refund there is no communication & refund is pending.

Both the items were picked up by amazon transport service. It is responsibility of pickup service to check and verify the items. I had handed over the same and correct items to the pickup person.

Since on that particular day and same time there were two items which were picked up for return order there is a strong possibility that items could have interchanged while sending due to mistake of amazon transportation service.

Amazon is neither giving the products back to me and neither processing the refund for both items for rs. 1050. They are charging me for the products they have in their possession.

I had placed an order with amazon on 26th november 2018 for honor8x (Blue.4gb ram, 64gb storage) the order id is[protected]. Instead of the phone which was actually ordered, we have received a delivery of 2 bars of soap in the box of some other brand of phone (Samsung). I had attached the photos also for reference. I had kindly requested them for a complete refund of the payment that i had made for this item through online banking as soon as possible. With reference to the earlier emails received from amazon i had uploaded my proof of id on my amazon account to expedite the process of investigation. I had completely and immediately co-operated. The following was the response-based on the results of our investigation, we won’t be able to provide a replacement or refund for this order at this time. The call center executives and the emails give the same automated responses. Tweeted @amazonhelp, @amazonindia. Received the same automated responses. Requesting for a refund.

Order no.[protected].

This shipment supposed to deliver on 06/12/2018. There was no telephone calls from the delivery representative yesterday and even today. I was at my home, the whole day waiting for this shipment. It is not delivered today also.
I had already paid for this item.

Kindly look into this issue and give me the feedback

This is my order number:
[protected] dated 15-august-2018 and i was ordered total rs. 7534/- but after get delivered of products i realised that are not original items which i ordered so please give original products or refund my money please.
Order details:
1. Tommy hilfiger men's casual trousers
Asin : b0742m87h4

2. Us polo men's checkered regular fit casual shirt
Asin : b07dwvvt5p

3. Tommy hilfiger men's cotton sweater
Asin : b0742m89yl

Out of these products 1&3 was wrong items number 2 was correct and i already returned all three items to you and your pick up team collected but till now i am waiting for the product but amazon.in not responding to my request.

So i hereby requesting you to send products which i ordered or provide refund for the same.

Rudresh

I have an issue with my account and my order. Yesterday i have ordered a product on amazon after 2 minutes i got a message that my order is cancelled. I hace paid 178rs for that product and the amount has been deducted from my bank account. I have contacted your customer service then they told me that my account is on hold. Why is that happening? And what do you mean by hold. I want my refund as soon as possible. So please help me and give me a solution for this problem and my refund.

- found that the product was tampered, both the box as well as the product.
- the silver plate of the middle burner was bent and totally different then to the other two silver plates.
- amazon mentioned exchange/return etc, but we get option to only return, no exchange of product.
- amazon support only favors their re-sellers and their reputation.
- there management completely denied to talk to the re-sellers and take corrective measures if a wrong and tampered product is delivered to the customer.


Amazon is getting pathetic in terms of customer service!!! : (
Waste of time and energy.

I am israr ali sayyed, i was purchased a mobile (Redmi y2_32gb_blue).
I was already complain on amazon customer care many time but they send mail that your mobile peak from your address than refund will be transfer in your account but no one come and peak the mobile.
Please cooperate me and check my amazon account and see my mail and call details.
If at this time no any action will taken bye your organization i will take action and take help of consumer forum of goverment of india.

Dear team,
I purchased i phone 6 order placed on 28 nov. 2018 & received on 3rd dec 2018, when i received the phone the small scratches observed on apple logo, & i touched with amazon for replacement, but i was shock that there is apple service center number is there instead of amazon. So finally i called them & explained the issue, apple representative saying it should be replace from amazon because product purchase from amazon. When i get touch with amazon saying it should replace by apple, now tell me if any product purchased from amazon that costumer go to the manufacturer? After one more discussion had with apple team they booked me an appointment with apple care to understand the issue, after service center visit, i have report that its clearly saying its cosmetic damage not physical damage & can get replacement from amazon, attached report and photos. For refernce. I need replacement from amazon because i purchased from amazon. & amazon is not authorized seller (Confirmed by apple) of apple then hoe they are selling.. If this issue cant resolve i will legally case on amazon.
I need replacement within return period

I purchased samsung galaxy note 8 from amazon india at aprice of 44000 in a 2 tier packaging. The outer packaging was crushed at the time of delivery but the inner one seemed to be ok then. But within 1 -2 months o[censored]se, the display of the phone developed some spot. On contacting amazon, i was asked to contact samsung service center who insected my device and said te device cant be covered under warranty as the error is notmanufacturing error n seems to be some impact on the phone. The impact is not from me as seen by the samsung service center too as the phone is absolutely scratcless. They inferred the impact to be during transportation. On contacting amazon again n apprising them of the situation, they are not ready to provid ethe replacement quoting 15 days of replacement policy is over. I have purchased the phone from amazon at 44000, the samsung center quoted it may cost another 15000 for display replacement. I m made to suffer as its making me waste 44000 plus 15000 for no fault of mine. I atled to an executive of amazon who wasnot even ready to redress the problem. I cannot throw 60000 in dustbin. I need a replacement of the product or efund from amazon on immediate basis.

The product which i have ordered on 2 october 2018 has not been received from last two months. Please return me the refund amount of the product asap. Even after calling many a times i have not received any valid reasons for delaying the refund of the product as it was said will get it within 3 -4 working days. Now it has been 2months and i have still not got the refund (Rs:2, 949.00) for the same.

Sir, my name is pravin ramesh chetri. My address is at po. Bamhani ta sadak arjuni district gondia state maharashtra 441807. As i had ordered a mobile phone on amazon.in on date 18/02/2018
I got that parcel but when i received i saw the piece was defective the mobile had a problem in its display so i returned the product back on date 28/02/2018 by post but till now i didn't get my money back and then when i made a call in the company for requesting for my refund but they told that the box was blank... But i have all the proofs and details about the post i had done from here to amazon so please kindly accept my request and refund my money back or else i will put the complaint against your company
The product details are as follows,
Name - pravin chetri
Mobile no.-[protected]
Email - [protected]@gmail.com
1. Mobile name and model no.- |voom| me 5iv 505
[champerge gold].
2. Sold by - appario retail private limited
3. Order date - 18/02/2018
4. Return date - 28/02/2018
5. Order number[protected]
6. Product price - 4499 online payment

My order:[protected] indian women blue and beige embellished saree
Purchased on November 30, estimated delivery date is December 6
Sir Saturday i.e, on December 8 is our function saree is urgent for us
I had contacted your customer care for many times, but no issue understand our emergency and deliver it by tomorrow i.e by December 7 night
Understand our issue and solve it soon by delivering our product

Hello sir,
I am piyush bhambhani and this message is on the behalf of brother mr. Tarun bhambhani (Tarun. Lib.[protected]@gmail.com)
We ordered jbl e55bt headphones whose cost was 6, 280/-rs (Inr) and got a small packaging in which it can't even fit, so i (Piyush) opened the parcel to find out there was lakme cream spf 23 which costs 126/-rs (Inr)
Got confused what to do so called costmer care and told the details. They said their investigation team will work and we will get updates within 3 days.in third pic i got email and it mentioned i won't get any refund or replacement as product was dispatched correctly

To get updates i have called alot times, every time there was a new person on the phone to whom i have to define my whole concern from beginning. But now it shows my account was locked and i can't login or can't place refund or replacement.

I have given my valuable time for this investigation i have all evidence. From past few days most of my time was in call with staff

Clearly by seeing packaging we can say that headphones aren't going to fit in it. I want refund how can a company like you can do this

I and my family members are very much irritated with this type of response from your side. We haven't done any wrong/crime that our account should be blocked and our money should go in vain. I think you understand my concern and i request you to initiate my refund quickly

I and my family members are very much irritated with this type of response from your side. We haven't done any wrong/crime that our account should be blocked and our money should go in vain. I think you understand my concern and i request you to initiate my refund quickly

My order Id :[protected]
I placed this order and after typing the address the app got stuck then the order was placed..but my shipping address was different..so i chat with the customer care nad he told he cant do anything about it..so i told to transfer the chat to senior executive..so a guy named Goutham was online said he was from leadership..
After asking all details he said to cancel the order and reorder..
So i told i know that i dint need your help to cancel an order..
Soon after i send that chat my app showed connection lost and when i came back the last was erased.. again i typed something else..it was there..but whenever i argue with him that chat will be erased...and again i tried then he just cut the chat..
great customer care leadership amazon have..✌

I would like to know the status of my order no:[protected]. A wrong item was delivered to us on 28th nov 2018 and hence we returned the item the very next day itself. We have still not received the exact item which we have ordered and the order update in the amazon is showning as delivered.

Attached herewith the copy of the order we placed and the return order summary mail we received from amazon for your reference. Your reply on this will be highly appreciated.

Please refund my money
Reference number[protected]
Name - pradeep kumar verma
A/c number - [protected]
Aadhaar[protected]

My name is pradeep kumar verma and my issue is i want to know about my money status

This money is initiated from amazon on 31/10/2018 wednesday they ask me this money is credit in your account in 3-4 working days but still i am waiting the money regarding this issue i have already contact to your customer services they ask me wait 24 48 hours but their is no response from your side
After that i will contact to amazon customer services they provide me return reference number an as me contact to bank
The reference number is[protected]

I want to y money back as soon as possible
Thank you

I have returned my product on 13th oct 18 and received a message stating that the refund has been initiated on 15th oct and will be credited into my account within 23rd oct but the same has not been credited till date. I kept on calling amazon customer care and sbi customer care from past 50 days as if i don't have any other work. I was really fed up asking them the same question 100 times with each and every one from where not even once i got proper response. Hope at least this will help me in getting my refund soon.
Regards,